TwinkleDealsReviews 942
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TwinkleDeals Reviews Summary
TwinkleDeals has a rating of 2.3 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 320th among Fashion Jewelry sites.
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I ordered 2 "sweaters". They were both to be worn over clothes. Both looked adorable online and the price was great. Shipping took over the 20 days for one item and I wasn't able to track it. What actually came was a joke. I can sew better than this! One could be considered to be knitted, but is so thin it is see through. The fabric on both is extremely cheap and thin. Neither top looks like the picture online other than vaguely resembling it. One item has a pin that supposedly goes with it, but it is made for a knitted sweater, not the fabric it's actually made of, so it won't poke through to hold it in place. The seams are not stabilized in any way, meaning they are just plain seams with no stay stitching or anything else to hold the edges of seams down and flat. One item had the tag sewn into the seam on the outside.
I placed my order ( T**************) two weeks ago and have tried tracking it (RC*******NL) but it says it can't track my order.
I have sent an email 2 days ago requesting you look in to this but I have had no reply.
I'm concerned after reading the reviews on this site that I'm not going to receive my order at all, especially as the relevant website can track my order!
Dear Carla,
Thank you for your order in our website.
We have shipped your order out on October 14.
Please check the shipping information in this link:
http://www.17track.net/en/
Your package is transiting now, please wait for a little longer.
Our collegue has replied your previous ticket, please check it soon.
I will contact you in the e-mail for the tracking now, hope you can get your package soon.
Best Regards
Customer Service
I just found this site. I was always told something that looks to good probably is not.
I am so glad that I took the chance with this business. The prices were so reasonable, and the shipping cost? There was none with my first purchase and you can earn credits to go toward your purchases. It takes a little time to get your items, but it is worth the wait, plus I got my order faster than some other sites I know.
Customer service was perfect, no problems just sent a message to see how fast they responded. Within an hour.
My purchase is perfect. But my sister bought a purse after I told her about the site and had it a week and the hardware is falling off, she already tossed it. Makes rethink site.
I placed my order of four items ( #T**************) almost two weeks ago now- and when I check the status of my order it STILL says "processing"- meaning they're still putting together the order and it hasn't even shipped yet! When I try to email them directly, I can't get through. After reading all the reviews out there I'm starting to think my order may never show up...
Dear Nicky,
Thank you for providing the order number and we have sent you an e-mail, please check it soon.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We will send the shipping information to you soon.
Best Regards
Customer Service
The picture of the dress I ordered was nothing to what arrived. The quality of the material was appalling.
I did send you the order no etc... just get messed around...
Dear Nicola,
Thank you for your order in our website.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again. Would you please provide the order number to check?
Or you can contact http://www.twinkledeals.com/contact-us, we always be there to help.
Best Regards
I ordered three hats in August, it is October and I still haven't heard or seen anything. I have waited almost three months. I wish I would have looked at the reviews and never ordered anything, at least my money would go to something that would actually arrive.
Dear Laccey,
We take full responsibility and want to restate our sincere apologies to our customer.
Would you mind provide the order number and we will send you the shipping information?
Or you can contact http://www.twinkledeals.com/contact-us, we always be there to help.
Best Regards
Customer Service
I 'made a complaint' twice, first I got a quick response that said if I hadn't received the package within the week (two months after I had ordered it) to make the complaint again, I tried but now I just receive an email saying that some recently replied to my complaint but I have received no further correspondence.
WILL NOT BE BUYING FROM THEM AGAIN. $70 AUD WASTED.
Dear B. M,
We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please tell the order number and we will help to track this package.
Or you can contact http://www.twinkledeals.com/contact-us, we always be there to help.
Best Regards
Customer Service
Order took 7 weeks to come when it arrived it wasent even finished yet. Sizing was wrong it would have fitted my 8 year old grandaughter. Utter cheap crap i have threw better in the bin. This place is a shambles. I would have been as well putting my £13 in the bin. Total waste of money. When the model had it on she was 56.it was well past her bum looked really nice on. As a dress a thought that would be nice for my holidays. I put mine on it went to my waist. I am 5.feet1.so how do they work that 1 out. STAY CLEAR of this website you will be DISSAPOINTED.
Dear eleanor,
We wish to start off by telling you that we are extremely sorry about the situation.
Please tell the order number or your loging e-mail address so we can check this issue for you.
Or you can contact http://www.twinkledeals.com/contact-us, we always be there to help.
Best Regards
Customer Service
After giving it a one star review because I never got anything, my product finally arrived. It doesn't looke much like the picture, but it's decent enough. Mi won't buy from them again because of how long it took.
Dear Cheryl,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind offer the order number and we will check this issue for you.
Or you can contact http://www.twinkledeals.com/contact-us, we always be there to help.
Best Regards
Customer Service
The fit is terrible not even close to the sizing chart, the items look way different from the pictures online. If I could give it a zero star rating I would!
Dear Elizabeth,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please tell the order number and we will try our best to help.
Or you can contact http://www.twinkledeals.com/contact-us
Best Regards
Customer Service
I can't help but agree that some of the quality is very poor and it takes a while to ship. I have been able to find my order online and have received updates as each portion of this order ships. It comes from China and it's cheap price but I think overall is not bad. Just order a size up, Chinese Asian women are small
I ordered a dress on Facebook advert the 16th of August 2015. Up to now, OCTOBER 2015, I have still not had anything arrive. BAD SITE.
Dear Silvia,
First, I want to offer my sincerest apologies to you for the issue.
We are sorry that we can't control the shipping.
Please provide the order number and we will track this package for you.
Any questions please contact http://www.twinkledeals.com/contact-us
Best Regards
Customer Service
I've paid everything but the site sais i didn't paid a thing! I don't get any confirmation but my money is gone...
Dear Vicky,
Thank you for taking your time to write your review. We really appreciate the feedback.
Once we confirmed your payment in our end you will receive a order number.
Please tell the order number and we will check it out for you.
Or please contact your payment company and find out the refund.
Best Regards
Customer Service
I was going to place and order but after reading the reviews I became concerned about getting scamed. I asked my friends on Facebook if anyone had tried ordering from them. The response was overwhelmingly negative! The biggest complaints were the quality of the clothes, orders never arriving and zero customer service! I'm not sure how aplace like this is allowed to stay in business! There's no way I'm getting taken advantage of! Thanks to everyone for putting the word out there that this is a SCAM!
Hey I ordered a dress on twinkle deals about 2 months ago and I still don't have it should I keep hoping that I'll get it?
Dear Lexi,
We want to say thank you for providing us with important information about your situation.
Can you tell the order number so we can track this package for you?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Customer Service
Was going to buy a few items from this business, I think after reading the reviews I've saved myself a lot of hassle and disappointment.
I have went on the website to track my package and I can't even track it. I look in
"My Account" but it shows nothing ordered or shipped. I really wish I had read these reviews before wasting my money. The only think I keep seeing is I'm so sorry give me your order number.
Dear Villa,
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind tell the order number and we can track it for you?
Please contact this link and we will always be there to help:
http://www.twinkledeals.com/contact-us
Best Regards
Customer Service
After my last review 1 month ago, I eventually recieved my cloths from this company, it took 4 months to arrive. As most of the reviews state the cloth were ordered XL but I believe would only fit a size 10 to 12 person the quality is poor, I'm just gonna open the lid of my bin and throw them in and chalk it up as a learning curve.
If it's cheap and too good to be true it probably is, well I've learnt my lesson and won't be buying from this company again.
Dear Elaine,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are sorry that we can't control the shipping.
Please provide the order number and we will track this package for you.
Any questions please contact http://www.twinkledeals.com/contact-us
Best Regards
Customer Service
Ordered product based on face book 'likes.'
It was false advertising from the start. The quality of product was terrible and sizing was way off. They made it impossible to return the items. Can't believe they get away with it. Don't fall for it!
Dear Cristie,
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We are sorry that you didn't satisfied with the products.
Can you please provide the order number and we will help to work it out.
Any questions please contact http://www.twinkledeals.com/contact-us
Best Regards
Customer Service
I ordered a jacket from TwinkleDeals and when the jacket arrived it was not finished. The collar was missing, the sleeves were not hemmed, the pocket were not finished and the bottom was not hemmed. All had raw edges.
I emailed customer service and was told I would get money in my "wallet". I replied that I wanted my money returned, that I would not spend any more money with the. I was then told that I would receive a refund to my paypal account within 7 business day. I never received the money and when I emailed them asking about my refund I received a reply that told me to check my paypal. I sent a screenshot of my paypal account that shows there never was a refund and they quit communicating with me. I have no way of contacting them other than email. A word of advice, DO NOT DEAL WITH THIS COMPANY!
Dear Jeriann,
We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please offer the order number and we will solve this problem for you.
Looking forward to your reply.
Best regards
Customer Service
From the business
Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Becky,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please reply the order number and we will fix this for you.
Or you can contact http://www.twinkledeals.com/contact-us, we always be there to help.
Best Regards
Customer Service