TripFactory Reviews Summary
The reviews for the company reveal a polarized reputation, with a mix of positive and negative sentiments. On one hand, some customers appreciate the well-organized trips, effective communication, and accommodating service, highlighting successful experiences on multiple occasions. Conversely, a significant number of reviews express frustration over poor customer service, unresponsive staff, and mismanagement of travel arrangements, leading to negative travel experiences. Common complaints include lack of follow-up after payment, rude behavior from employees, and issues with bookings and refunds. Overall, while the company has a loyal customer base, it faces serious challenges in consistency and reliability.
This summary is generated by AI, based on text from customer reviews
The company should be named scam factory, these people spoiled my Singapore trip, rude driver hired by them in Singapore, who leaves you anytime without any intimation, above that he blames us without even approaching us or the hotel staff. First they follow up each and every day till your payment is done, once the payment is done they don't care and we have to follow up for each and every thing, till date I have not received my TCS certificate, now as the last date for ITR filing is gone, there is no use of TCS Certificate, I lost my money. Pathetic employees in the company. After posting reviews one of the employee calls us to delete the review and promise to give the service and after deletion there is no botheration about the promise done, this is my 2nd review after deletion of 1st review.
Third class service, before you book the package, they will take the follow up each and every day, once you book the package, they start showing their true colours, then we have to take the follow up for each and every thing, even the service is pathetic during the trip, they have hired arrogant driver in Singapore, till date I am following up for my TCS certificate from the past 1 year, now they are not even bothered to respond, the reception casually replies that they will get back and never get back to us.
If you are expecting a Hassel free trip/vacation please do not book through "TripFactory" company.
Non cooperative employees especially "Bidesh" and "Aishwarya", Thanks to the poor planning and co-ordination of the above people we could not enjoy our trip to the fullest. Our simplest of the requests were denied upright.
We missed seeing the most important place in Gangtok the nathula pass due to "Aishwarya's" pathetic planning. When confronted with our concerns she disappeared for days.
The telegram group was a waste.
Darjeeling hotel booked by them was a dumpster. We were lucky to not catch any disease from the locality/hotel where we stayed. I am sure the positive reviews seen on google are all paid! Do not trust them.
Never ever book a trip from tripfactory, they all are liars and won't help once you book a trip with them in case of any issues. Worst services
Excellent and thrilling experience. Must try this team, very cooperative and helping in nature. Absolutely recommendable.
There former employee is taking money on Trip factory account name and they never knew it, how intelligent, brilliant there services are.
I got a call from Mr Gurucharan (Terminated by company), still he is holding the companies credentials and sharing details to many persons directly on behalf of trip factory account.
The payment done through NEFT internet banking account named trip factory.
Book your own trip don't believe them, they spoiled my family trip. They gave us resort in the middle of nowhere they are not trustworthy and do not provide any kind of support, they will not give any contact other than telegram so you are just stuck messaging them
Worst experience. Pls don't book your trips with this company. Totally in organised and they don't have proper communication among themselves... bunch of stupid and unprofessional ppl running this flop company. Pls shut it down and sit at home
Firstly special thanks to KAJAL JAIN from Chandigarh who had done all the arrangements for me for this trip.It was my solo trip so initially I was little worried but trip factory did a wonderful job.It was nicely planned by them for 8 nights( 3 nights phuket,2 Krabi and 3 Bangkok)right from my flight tickets,hotel bookings, sight seeing, pick up n drop facilities everything was taken care by them in a very smooth manner.They made my booking in all the good hotels from where everything was accessible, specially in Phuket ( best western patong beach).The markets in all these 3 places were nearby only. They made me join their telegram group where I used to get all the information for next day's schedule which was really helpful.Only in bangkok the hotel was not that great as compared to my other hotels but that's OK, as party places were nearby only so it was a relief.Wherever I wanted to visit they had planned in my tour so I have no regrets that I missed out something in this trip.Overall a good experience with Trip Factory.Thanks to the entire team of Trip Factory to make my trip smooth, memorable and funfilled. I'll give you.
Review: It is really a great pleasure to share my experience with Trip Factory for Munnar Visit from 12 th Aug to 15 th Aug, 22. I have been picked up from my residence very early in the morning and dropped back at my residence in the mid night. The entire Trip is so carefully handled as if my I am travelling with my nearest one. The driver Basil who has picked me from Kochi Airport from 12 th Aug to again drop in Kochi airport on 15 th August is appeared to be my younger brother. He is very much caring, decent and obedient. Even after dropping me at Kochi Airport, he has enquired during my boarding time whether I have been boarded or not. The hotel Fort Munnar is beautifully managed Home Stay. The entire employee of Fort Munnar is very very decent, cordial and respectful. Whatever I'll say it is less about this Trip. Definitely it is an wonderful experience which will be always a very sweet memory for me.
This was the review that you shared with us. Just add the travel expert name of mine.
The entire trip is conducted by Mr. Vedant Indulakor
Tripfactory is the biggest fraud company.
Please be vary of them.
They are mastermind in cheating / defrauding general innocent people.
I have already lodged Police complaint against them with Commissioner of Police, Gurugram
Please don't deal with them, injury is already intiated against this fraud company.
Its good though isn't it? A appreciate if you'll reply me haha. Welcome to mobile legends, 30 seconds until minions deployed smash them
Awesome trip to Turkey. Well organized by Trip Factory company, I like the places and resorts. Thanks so much for making my honeymoon trip really amazing. Looking forward for another trip with Trip Factory.
Trip Factory organization was good but there are few thing they didn't tell me about the return back filling form which i am quite disappointed. But overall its was really good!
They managed the trip well. Co-ordinators had information ahead of time. Local transfers were managed well too. All hotels are good, the food fine, taxi and driver service is good, all the trip was nice.
Hi I have booked a bangkok trip with trip factory, Due to recent Covid-19 situation the flighs are canceeled, I got update from only one airlines, I wrote several mails to trip factory mailer, No one responded till now Pissed of with their pathetic behaviour
Dear Sir,
Please can you share the TFN details. So that we can get back to you and resolve your problem.
Trip factory charges higher and no additional service. Upon asking for refund for extra hotel charge, they bluntly said can offer voucher which can be used for your next purchase.
Dear Mr. Abhinav,
We are sorry to hear that you had a bad experience with us. We take feedback very seriously. However, we are afraid that we were able to find no record of any customers matching your name or details. We would greatly appreciate the opportunity to help you if you can provide more details by contacting us at care@tripfactory.com.
Trip factory team did a fentastic job of planing, co-ordinating the entire trip more Joyous and pleasent experience to me and my family. Thanks to entire team & Prakash yadav
Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
We recently went on a family holiday to Singapore and Malaysia, organized thro Trip Factory. This was my 5th year of association with them. As usual Trip Factory team did a fantastic job of planning, coordinating the entire trip more joyous and pleasant experience to me and my family at competitive price. Last minute changes were accommodated. Telegram communication was very useful. Prior update on entire trip plan and daily update on pickup and cab details were awesome. The local tour operators also did a great job in providing great hospitality to all of us, which made us feel at home, even when we are away from home. Thanks to entire team for the great support and cooperation. I would certainly recommend Trip Factory to my friends and family, and I will also continue our journey with them for all future tours. Thanks. Ravi
Dear Sir,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review.
Thank you once again for your valuable feedback. We look forward to serving you again!
The trip was organized well and provided what they mentioned in the draft provided at the time of booking.
Also like the support they provided during the trip
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
It's wrost experiense. This company fake and doing droid. All commitments failed here at first day. I am submitting the FIR against this company and its employee Mr. Mukesh.
Dear Sir,
Please can you share the TFN details. So that we can get back to you and resolve your problem.
From the business
TripFactory, India's Largest Holiday Store provides the largest selection of holiday packages globally. You can book holidays online or with help of a expert.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!