Tripadvisor Reviews Summary
The company maintains a mixed reputation, with some customers praising its user-friendly platform and the wealth of travel insights it provides, which enhance trip planning. However, significant concerns arise regarding customer service, particularly in handling booking issues and refund requests, leading to frustration among users. Complaints about outdated accommodations and perceived bias in review moderation further detract from the overall experience. The sentiment reflects a growing dissatisfaction with responsiveness and transparency, suggesting a need for improved communication and support to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
It is an easy review for me. There are restaurants here that have Trip Advisor's badge at their entrance. What else can I add? Before planning your next journey, please review TripAdvisor.
In fact, they illegally get my personal data, and then simply blocked my account with active Tours without any explanation and without any reason! This is absolutely illegitimately!
They have terrible Supplier Support. Every day, new person from Supplier Support sends me a new phony BS flavor e-mail. They lie. They ignore direct questions. They change their minds all the time.
A company like Tripadvisor cannot so easily disown a partner and allow partners to create these type of financial issues. Tripadvisor has a responsibility to ensure that each partner is financially stable, especially when it's an international company.
Therefore, keep in mind. If you buy any tours on Tripadvisor or receive money for your services, then Tripadvisor can unilaterally block your account for no reason. You can simply lose money or personal information, while being in a foreign country, and you will not receive any intelligible actions from Tripadvisor Team. The Tripadvisor policy is similar to the virtual private crib policy. Fake reviews, winded ratings, terrible Supplier Support - everything is done from a position of self-profit.
I haven't had problems booking and reviewing through trip adviser. Seems to work as expected and all is great.
They have tons of resources and I found that very helpful for my visit to Europe. From booking to exploring local places and restaurants, it was a pleasant experience. But their customer service was not very good. I had to wait long to get hold of someone and I didn't find their support team very friendly. Except that, everything else was good. I don't mind using their service again.
You always know what your getting using trip advisor never failed me! Mainly use for hotels in the uk
Paid full amount for a tour on 5th April but our visa application was submited without any bank statements on 5th June for EUAG*******. We had no chance for a refund when I did not get a visa to Georgia n got the rejection mail on the 20thjune when the tour took off on the 21june I aborted the holiday whilst my husband was compelled to go alone on his birthday.
No Compensation is offered by Veena World inspite of repeated requests. SHAME. I suffer from fear of investing in another holiday.As old customs I feel v. v. cheated by. Veena World.
I like this site. Because its really helpful. I used this site for many times and find best locations. I'm fond of travel and this site is my best companion.
Excellent! There's just something a lot more exciting in trying your luck in some obscure rental place. Very convenient to learn all the details about the trip. You can even plan your route.
TripAdviser let people review without a proof. It can damage propority of staff if it was personal attack. They need to let reviewers provide the proof that they actually stayed or visited there. That's like they allow wrong conviction without evidence in court.
We have tried using Tripadvisor to list our beautiful new bnb rental. Our rental was built to ADA wheelchair accessibility guidelines, because there is a lack of access on the island regarding vacation rental homes. We have not had a dingle booking in three months! Upon investigating, we find our listing doesn't even show up on their map, and if we search by "wheelchair accessibility" it doesn't show either. They appear to be truly biased towards hotels, and towards their long-standing client bnbs. Save your money and list your bnb on Facebook instead!
Our reservations were very good, and the people we were renting from were great. A lot of communication and a lot of help from them.
However, there was absolutely no help from Tripadvisor when I asked for it on their website. No answer is equal to any business. I will take my business to the sites I have used, because they respond. Therefore, if I find a location on Tripadvisor, I will look for it on other sites to set up the rental.
Sometimes you can find a useful information about different places. But sometimes there's a total lie! And I don't like their website design, it's not convenient. A year ago I booked hotels here all the time. But now I use another service.
Talking about LOCATION, LOCATION, LOCATION, it's" THE BEST ONE "
Close to everything like the Harbour, museum, shopping center, our apartment was overlooking the Sydney tower, very cozy, clean and spacious, kitchen had a big fridge, stove, complete with pots and pans, plates and silverware, most of all personnel are friendly and accommodating. We have a pleasant stay and we'll highly recommend to our friends that plans to visit Sydney, Australia.
Darren the Grey Lines driver in Sydney, Australia gave a good history about the Blue Mountains and surrounding areas and also had a good sense of humor
My husband and I used trip advisor to book our upcoming family vacation to Gatlinburg, TN. We travel multiple times a year with our children and unfortunately our initial vacation fell through and we had to have last minute travel plans. We got confirmation from trip advisor, the full vacation, more than $1500 was debited from our account, and got the remaining details from the property owner regarding our cabin and stay. 5 days before our trip, trip advisor cancelled our vacation much to the surprise of myself and the property owner. Upon contacting them they said my trip on short notice "fit the description of a fraudulent activity" and asked me to confirm my information. Even after confirming our information and asking if the needed further confirmation, ie copy of DL or Credit card used, their representative Sharon still refused to rebook our property OR assist us in any type of accommodations since this was 100% their error. The lack of professionalism or empathy when handling someone's vacation and money is disappointing to say the least. When speaking with another supervisor regarding this situation, I was told to "use another platform to book another property" for my vacation in 5 days. This is not how you conduct business!
Have been choosing a hotel in Vienna for reviews on this resource. The average rating was 4.8,72 voted. We arrived, and the hotel was a disaster. Thus, tripadvisor cannot be trust
Jan 12,2019 - Our stay was therapeutic at Homewood Suites by Hilton, Florence S. C.
1st Floor King Suite: High Quality, Spacious, Perfectly Clean; Shower - Therapeutic/Soothing! King bed - Woke up so refreshed. Didn't want to check-out! Kitchenette - Over the top! Fully loaded, Wow! Customer Service - Very professional, knowledgeable, genuine, highly accommodating after advised of health challenges! Hotel - Absolutely beautiful! Great home away from home! Thanks for such a warm welcome and a genuine come back soon!
Elizabeth R.
She wouldn't tell me anything and would be angry with me for no reason. Constantly on her phone and wouldn't let me even touch it.
Spyfix6 was basically my last clue.
When I got to her WhatsApp chats I broke in tears, my Wife was about to run away with this guy she had never met in real life.
Cannot thank Spyfix6 (at) gmail (dot) com enough.
Smartphone surveillance
Cheating Spouse.
Our reservations went very well, and the individuals we were renting from were great. Lots of communication and lots of help from them.
However, there was absolutely no help from Tripadvisor when I asked for it on their website. No response equals no business. I'll take my business to the sites I have used, because they do respond. So, if I find a location on Tripadvisor I will look for it on other sites to set up the rental.
Also, don't look to provide feedback directly to Tripadvisor or any reviews of the Tripadvisor website. They are not there. The one email I received requesting feedback concerning Tripadvisor through the FeeFoon site doesn't exist.
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Reviews of hotels and other travel information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members