Elizabeth S.

My husband and I used trip advisor to book our upcoming family vacation to Gatlinburg, TN. We travel multiple times a year with our children and unfortunately our initial vacation fell through and we had to have last minute travel plans. We got confirmation from trip advisor, the full vacation, more than $1500 was debited from our account, and got the remaining details from the property owner regarding our cabin and stay. 5 days before our trip, trip advisor cancelled our vacation much to the surprise of myself and the property owner. Upon contacting them they said my trip on short notice "fit the description of a fraudulent activity" and asked me to confirm my information. Even after confirming our information and asking if the needed further confirmation, ie copy of DL or Credit card used, their representative Sharon still refused to rebook our property OR assist us in any type of accommodations since this was 100% their error. The lack of professionalism or empathy when handling someone's vacation and money is disappointing to say the least. When speaking with another supervisor regarding this situation, I was told to "use another platform to book another property" for my vacation in 5 days. This is not how you conduct business!