Luca G.

LOSING ITEMS AND MESSY NOTIFICATION SYSTEM
They have lost one of my parcels and they are even messing up with notifications:
I first get a notification for an item which they lost, and after a week I get another notification telling me that that item was in the dispatch center and I was supposed to go and pick it up.

THEY DON´T BRING ME THE ITEM AT HOME
Because I don´t have a door code or a bell, they never call me to notifying that the package arrived.

In the Terms of Use of Youtube is written the following:
¨Youtube may terminate your account without any reason¨

I have got my account terminated without any warning.
I guess it was done cause I had some erotic videos of myself (not published of course).
It´s such a frustration to have lost a decade of videos just because I stored few personal videos on youtube, anyway without publishing them.

So I am sure there is no copyright violation or any disturbance to anyone, cause the videos were private.

I have appealed and I got rejected.
I guess they didn´t even read my appeal.

I would, of course, remove these videos if I would get my account back, I just would like to have a second chance.

DRIVER DRIVES WHILE TALKING AT THE PHONE AND HOLDING IT WITH ONE HAND

Booking process misleading:No changes or refunds even after 30 second of booking.

689412822

Remember that if you do an error in your booking, they will not help you, not even one minute after booking.
So they don't care about environment or driving with empty seats while showing on the site wrong information such as full bus. I was mislead by the booking process: "... All our tickets are non-changeable and non-refundable so if you have accepted the payment for more than one ticket and received all of the tickets, we cannot make exceptions to our terms and conditions.. ."

MY MESSAGE AFTER FEW MINUTES OF BOOKING:
"I have just talked with an operator few moments ago about the issue I am writing you about and she told me that by writing you you could possibly arrange for a solution.

I needed to book two tickets for today but instead three were booked by mistake.

It happened because I have first selected one passenger, then I corrected it to two, but the total was not shown clearly, so I booked three tickets instead of one.

Therefore, I kindly invite you to correct my number of passengers and refund me for the extra ticket.
This would be fair, cause I booked few minutes ago and it's clearly an accidental error due not just to me, but also to the fact that the number of tickets was not clear.
In addition, it would be of course such a waste of resources and a useless pollution to keep one third seat empty while nobody uses it.

Thanks for understanding, it's a pity that the phone operator could not do the correction, but I am confident that you understand the matter and I appeal to your awareness. This to avoid waste of time for both parties in ombudsman services (such as KKW) , EU dispute resolution.

Thanks a lot for understanding,
Finally, I suggest you to make it more clear how many seats one is booking.

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Date of experience: July 2019

Ho bisogno di assistenza perche´ mi vengono rifiutati i pagamenti dalla carta je@nas.

Alle email non risponde nessuno, sono passati giorni.
E´ impossibile ricevere assitenza telefonica via telefono. Ho provato a chiamare sei volte.
Prima di tutto ho dovuto perdere un bel po´ di tempo a trovare il numero giusto dall´estero, perche' ce ne sono diversi.
Poi ho dovuto immetere codice cliente e generare immediatamente, durante chiamata, il token tramite app (che e´ installata sullo stesso telefono da cui chiamo, quindi MOLTO SCOMODO!).
Fatto tutto questo per diverse volte, nei menu non trovo opzioni per parlare con un operatore.

Dopo tantissimo tempo, ed incazzamento chiaramente, la vocina registrata mi dice:
¨tutti i nostri operatori sono occupati, provate a chiamare piu´ tardi¨.

Quanti altri giorni dovro´ aspettare?
Webank arriva ai livelli di Bancoposta!

CENSORSHIP ON REVIEWS
I have bought a Cordless Hammer Drill, listed indeed as ¨Hammer drill¨, I get a drill without hammer function.
I write a review about this issue leaving one star, my review is refused:
¨your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines:
http://www.amazon.de/review-guidelines¨.
Of course amazon whats just five stars reviews and doesn´t accept critics.
I will open a claim with customers associations.
https://ec.europa.eu/consumers/odr

Same thing happened with another low rating review that I have left for a laptop.
So Amazon is systematically rejecting negative reviews, ¨for some reasons¨...

PURCHASES CANCELED WHEN YOU HAVE A GOOD DEAL
I have bought four articles at a really good price on Amazon.de. After two days, I get emails telling me that my purchases have been canceled by the sellers.
So, when you make a deal the seller cancels.
Better Gearbest.

THE PRICE INCREASES DURING CHECKOUT
Many articles show a lower price first, after checkout they are increased in the price without notice

THEY BLOCK YOUR ACCOUNTS WHEN YOU HAVE SOME GOOD DEALS
I have bought a couple of article in promotion, I have checked out and after that, they have blocked my account and I lost the deal, so the price increased.

NO ENGLISH SPEAKING TECHNICAL SUPPORT
I have bought an item some months ago. Now it does not work properly. I don´t have the option for return, I just have two options: Call and chant with support.
They are both in German, even though I am located in Finland and Amazon.de is the site that sells to Finland.
I am extremely disappointend.
From now on, just gearbest!

CENSORSHIP ON REVIEWS
I have bought an Cordless Hammer Drill, listed indeed as ¨Hammer drill¨, I get a drill without hammer function.
I write a review about this issue leaving one star, my review is refused:
¨your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines:
http://www.amazon.de/review-guidelines¨.
Of course amazon whats just five stars reviews and doesn´t accept critics.
I will open a claim with customers associations.
https://ec.europa.eu/consumers/odr

WRONG SHIPPING INFORMATION FOR FINLAND
The shipping system to Finland is messy and confusing.

PURCHASES CANCELED WHEN YOU HAVE A GOOD DEAL
I have bought four articles at a really good price on Amazon.de. After two days, I get emails telling me that my purchases have been canceled by the sellers.
So, when you make a deal the seller cancels.
Better Gearbest.

THE PRICE INCREASES DURING CHECKOUT
Many articles show a lower price first, after checkout they are increased in the price without notice

THEY BLOCK YOUR ACCOUNTS WHEN YOU HAVE SOME GOOD DEALS
I have bought a couple of article in promotion, I have checked out and after that, they have blocked my account and I lost the deal, so the price increased.

CHARGED 14$ more at checkout

I am completely unsatisfied of GuestReservetion.com

They showed first a really low price, then at checkout it increased of 14$ more without even that I could notice it, because the price was written on the side of the webpage.

I will not use this service ever again.

MISLEADING URL
Actually they have a misleading url too, on the url I have read the name of the hostel which I wanted to book, so I even thought I was booking at the hostel´s website.

I order five articles and I don't receive even one!

All items that I have ordered have not even been shipped.
After almost one month of waiting, I get the refund.
The refund consist in an online credit, so I use that credit to buy other items on the site, still, nothing arrived. I get the credit refunded again.

What should I do with that credit if none of the articles I order is arriving?
It´s useless!

Booking.com was supposed to pay me more than 300 euros for a reservation of few months ago.
They have never paid me with the reasoning that ¨I have to go trough quality check¨, which is ridiculous, cause I don´t even have the listing anymore now.
I am spending my days calling the call center and sending emails, they just refuse to pay.
Next step is to bring them to court.

I was supposed to go to Helsinki from Yerevan with transfer in Moscow.

Normally I was not supposed to need a visa because I was transfering in the same terminal for less than 24 hours.

The airline Utair denied my boarding from Yerevan for Moscow with the reason that I didn't have a boarding pass for my Pobeda Moscow to Helsinki flight.

On the website of Pobeda, I have tried to get a boarding pass for Moscow-Helsinki, neither me neither the airport of Yerevan could not find my flight informations from Moscow to Helsinki. This due the booking was done with kiwi.com and therefore registered with their own business email.