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Luca G.

4 Level 4 Contributor
  • 40 Reviews
  • 64 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Travel, Business

Member since January 2015

  • Reviews

    40

  • First Reviews

    19

  • Thank Yous

    0

  • Fans

    1

  • Profile Views

    1,511

Review Distribution

40 Reviews by Luca

3/19/21

Ik heb een heel slecht ervaring mee gehad.
De advocaat was niet professioneel, tijdens de procedure vertelde zij verkeerde informatie.
De advocaat was heel moeilijk te bereiken, antwoord zelfs niet aan via telefoon of via email.

Ze vroeg me 2.400 euro te betalen binnen een dag, toen ik haar de rekeningnummer had gevraagd om haar te betalen krijg ik van haar geen antwoord. Ineens stuurde ze me een email met een datum in het verleden als betalingstermijn en intimiderende me om de deurwaarder in te schakelen--op mijn kosten--had ik voor die (verleden)datum niet betaald.

Tip for consumers:
Better to avoid this lawyer

3/8/21

Revolut is truly a financial revolution.

100% online bank and trading services.

THE GOOD
Easy to use
User friendly
Trustable

THE BAD
Some user reported having their account suddenly closed

BOTTOM LINE
It´s for sure one of my favorite online financial services.
I have even tried some trading and investing, and it was profitable.

Service
Value
Shipping
Returns
Quality
2/14/21

There are many glitches and bugs on the website.

I am having several issues with Amazon business.
First, to create an account, they would ask me for the same documents over and over.

Finally, I manage to complete the registration as a seller---it took some days---and then, when I try to sell something, I get an error screen:
¨We are sorry!
Error processing your request. We will fix this as soon as possible. We apologize for any inconvenience.

Try again later.
Back to your seller account. ¨

And, if I press on any link on that page, errors again.

I didn´t expect Amazon.de to be so unprofessional.

DOWNGRADING ACCOUNT DOES NOT WORK
I have downgraded the account from ´professional´ to ´individual´ and I still got charged.
There is not even an email sent when you do this process.
Contacting customer support didn´t help.
I could not even get my money back for Amazon´s errors.

AUTHORIZATION FROM THE BRAND OWNERS
In order to sell ANYTHING on Amazon, you need an authorization from the brand owner.
Okay, so far this is understandable and fair.
But the issue is that it's not requested in advance when you list an item and they may remove the item afterwards.
You also need an authorization TO SELL ONLY ONE PIECE, EVEN SECOND HANDS, which seems ridiculous to me.

IMPOSSIBLE TO ADD NEW PRODUCTS TO THE CATALOG
I wanted to add my own products to the Amazon catalog, but it does not work.
I wasted a lot of time to add all the information, and finally the process blocked.

BULK SHIPPING TO AMAZON WAREHOUSES NOT WORKING
Again, I spend a lot of time on organizing items to send to Amazon for FBA. Just at the end of the process I get a notification that tells me: "it's not possible".

CUSTOMER SERVICE
It's really difficult to get in contact with the customer service. They are also not so competent or friendly.
In the forums you may not get good advice, and you can't even access forums from other Amazon countries than the one you subscribed.

-BOTTOM LINE-
Being an Amazon seller could have been a great thing for me, the platform has plenty of resources and infinite customers. However, if they don't make it simpler for new sellers to get going its all wasted time.
It's quite misleading to have on the Amazon website the text: 'have one, sell it on Amazon' under all the Amazon products. This texts makes you think that you can sell whatever, but it's not so.
Moreover, selling second hands is good for the environment and attracts more customers, so everybody should be allowed to sell second hands, even without authorization, at least for a few pieces.
I wrote this review with great sorrow and I hope to update it soon with better news.

Tip for consumers:
Better to use the free individual account

Products used:
Professional seller account
B2B account

UPS
9/20/19

PACKAGES RETURNING TO THE SENDER WITHOUT NOTIFY THE RECEIVER
Last week I checked online to see where my parcel was, the information showed: in the warehouse.
So I waited.
After one week, I didn't get any notification, and suddenly the parcel is going back to the sender.
I called UPS, they told me that they could not delivery it and now is going back to the sender.

AMAZON SHOULD CHOSE ANOTHER PROVIDED
Amazon notified me the following:
¨Unfortunately, UPS couldn't complete your delivery and is holding it for you to pick up. We're very sorry for the inconvenience. ¨

Could I know where I should pick up my parcel?
There are unprecise information in the tracking and it shows that it attempted to deliver the item while it´s not true, I didn´t get any notification of attempted delivery.

The whole UPS system is not well organized.

LOSING ITEMS AND MESSY NOTIFICATION SYSTEM
They have lost one of my parcels and they are even messing up with notifications:
I first get a notification for an item which they lost, and after a week I get another notification telling me that that item was in the dispatch center and I was supposed to go and pick it up.
This happened several times now.

NOTIFICATIONS WITHOUT PICK UP POINT
I get notifications that my parcel is arrived at the pick up point, but it does not say where it is.

WEBSITE WITH ERRORS
I get errors on the website, when adding an email for notifications for example.
Also the login is not really straightforward and it´s buggy.

Service
Value
Shipping
Returns
Quality
9/20/19

I was searching for a video, in the search results come this site as first with a page that does not contain any video.

9/4/19

In the Terms of Use of Youtube is written the following:
¨Youtube may terminate your account without any reason¨

I have got my account terminated without any warning.
I guess it was done cause I had some erotic videos of myself (not published of course).
It´s such a frustration to have lost a decade of videos just because I stored few personal videos on youtube, anyway without publishing them.

So I am sure there is no copyright violation or any disturbance to anyone, cause the videos were private.

I have appealed and I got rejected.
I guess they didn´t even read my appeal.

I would, of course, remove these videos if I would get my account back, I just would like to have a second chance.

Service
Value
Quality
9/4/19

170 euro voor een EPC van een 250m2 rijwoning. In principe was het 150 euro maar ik moest meer betalen want mijn woning groter is dan normaal gezien.

Ik heb de EPC na enkele weken ontvangen

8/28/19

Every time I edit an ad it loses all the information I have just saved, so I have to do everything again and again and again...
And for this misery I had to pay 100 euros

8/7/19

It´s not practical nor environmental friendly that you have always to print out the tickets. There should be an easier system

7/21/19
• Updated review

Nel caso in cui non trovi il professionista giusto, non cé modo di ripetere automaticamente la richiesta ma bisogno manualmente riscrivere tutti i dati.
Sarebbe pratico avere una funzionalita´ per non dover fare tutto manualmente.

Ottimo servizio! Ho trovato un tecnico informatico in 10 minuti!
6/30/19
• Previous review

Sono soddisfattissimo dei risultati ottenuti su ProntoPro, ho trovato un tecnico informatico in 10 minuti. Il professionista era molto competente ed ha fatto un lavoro ottimo.

Adesso cerco un Commercialista! Speriamo sia tanto bravo quanto il precedente professionista.:-)

7/15/19

Tripadvisor is really useful. I wish that the feedbacks and comments would be more like Disqus and always open for extra comments.

7/15/19

DRIVER DRIVES WHILE TALKING AT THE PHONE AND HOLDING IT WITH ONE HAND

Booking process misleading: No changes or refunds even after 30 second of booking.

689412822

Remember that if you do an error in your booking, they will not help you, not even one minute after booking.
So they don't care about environment or driving with empty seats while showing on the site wrong information such as full bus. I was mislead by the booking process: "... All our tickets are non-changeable and non-refundable so if you have accepted the payment for more than one ticket and received all of the tickets, we cannot make exceptions to our terms and conditions..."

MY MESSAGE AFTER FEW MINUTES OF BOOKING:
"I have just talked with an operator few moments ago about the issue I am writing you about and she told me that by writing you you could possibly arrange for a solution.

I needed to book two tickets for today but instead three were booked by mistake.

It happened because I have first selected one passenger, then I corrected it to two, but the total was not shown clearly, so I booked three tickets instead of one.

Therefore, I kindly invite you to correct my number of passengers and refund me for the extra ticket.
This would be fair, cause I booked few minutes ago and it's clearly an accidental error due not just to me, but also to the fact that the number of tickets was not clear.
In addition, it would be of course such a waste of resources and a useless pollution to keep one third seat empty while nobody uses it.

Thanks for understanding, it's a pity that the phone operator could not do the correction, but I am confident that you understand the matter and I appeal to your awareness. This to avoid waste of time for both parties in ombudsman services (such as KKW), EU dispute resolution.

Thanks a lot for understanding,
Finally, I suggest you to make it more clear how many seats one is booking.

Show less
Date of experience: July 2019

7/3/19

Ho bisogno di assistenza perche´ mi vengono rifiutati i pagamenti dalla carta je@nas.

Alle email non risponde nessuno, sono passati giorni.
E´ impossibile ricevere assitenza telefonica via telefono. Ho provato a chiamare sei volte.
Prima di tutto ho dovuto perdere un bel po´ di tempo a trovare il numero giusto dall´estero, perche' ce ne sono diversi.
Poi ho dovuto immetere codice cliente e generare immediatamente, durante chiamata, il token tramite app (che e´ installata sullo stesso telefono da cui chiamo, quindi MOLTO SCOMODO!).
Fatto tutto questo per diverse volte, nei menu non trovo opzioni per parlare con un operatore.

Dopo tantissimo tempo, ed incazzamento chiaramente, la vocina registrata mi dice:
¨tutti i nostri operatori sono occupati, provate a chiamare piu´ tardi¨.

Quanti altri giorni dovro´ aspettare?
Webank arriva ai livelli di Bancoposta!

7/1/19

CENSORSHIP ON REVIEWS
I have bought a Cordless Hammer Drill, listed indeed as ¨Hammer drill¨, I get a drill without hammer function.
I write a review about this issue leaving one star, my review is refused:
¨your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines:
http://www.amazon.de/review-guidelines¨.
Of course amazon whats just five stars reviews and doesn´t accept critics.
I will open a claim with customers associations.
https://ec.europa.eu/consumers/odr

Same thing happened with another low rating review that I have left for a laptop.
So Amazon is systematically rejecting negative reviews, ¨for some reasons¨...

PURCHASES CANCELED WHEN YOU HAVE A GOOD DEAL
I have bought four articles at a really good price on Amazon.de. After two days, I get emails telling me that my purchases have been canceled by the sellers.
So, when you make a deal the seller cancels.
Better Gearbest.

THE PRICE INCREASES DURING CHECKOUT
Many articles show a lower price first, after checkout they are increased in the price without notice

THEY BLOCK YOUR ACCOUNTS WHEN YOU HAVE SOME GOOD DEALS
I have bought a couple of article in promotion, I have checked out and after that, they have blocked my account and I lost the deal, so the price increased.

Service
Value
Shipping
Returns
Quality
7/1/19

There is a lot of automated censorship that is really unacceptable.

Your account gets blocked, then you want to appeal, but even the appeal is blocked.
However, no humans will read your appeal, it goes to bots that probably, will reject it anyway.

Service
Value
Quality
6/30/19

NO ENGLISH SPEAKING TECHNICAL SUPPORT
I have bought an item some months ago. Now it does not work properly. I don´t have the option for return, I just have two options: Call and chant with support.
They are both in German, even though I am located in Finland and Amazon.de is the site that sells to Finland.
I am extremely disappointend.
From now on, just gearbest!

CENSORSHIP ON REVIEWS
I have bought an Cordless Hammer Drill, listed indeed as ¨Hammer drill¨, I get a drill without hammer function.
I write a review about this issue leaving one star, my review is refused:
¨your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines:
http://www.amazon.de/review-guidelines¨.
Of course amazon whats just five stars reviews and doesn´t accept critics.
I will open a claim with customers associations.
https://ec.europa.eu/consumers/odr

WRONG SHIPPING INFORMATION FOR FINLAND
The shipping system to Finland is messy and confusing.

PURCHASES CANCELED WHEN YOU HAVE A GOOD DEAL
I have bought four articles at a really good price on Amazon.de. After two days, I get emails telling me that my purchases have been canceled by the sellers.
So, when you make a deal the seller cancels.
Better Gearbest.

THE PRICE INCREASES DURING CHECKOUT
Many articles show a lower price first, after checkout they are increased in the price without notice

THEY BLOCK YOUR ACCOUNTS WHEN YOU HAVE SOME GOOD DEALS
I have bought a couple of article in promotion, I have checked out and after that, they have blocked my account and I lost the deal, so the price increased.

Service
Value
Shipping
Returns
Quality
5/24/19

CHARGED 14$ more at checkout

I am completely unsatisfied of GuestReservetion.com

They showed first a really low price, then at checkout it increased of 14$ more without even that I could notice it, because the price was written on the side of the webpage.

I will not use this service ever again.

MISLEADING URL
Actually they have a misleading url too, on the url I have read the name of the hostel which I wanted to book, so I even thought I was booking at the hostel´s website.

Service
Value
Quality
12/14/18

I order five articles and I don't receive even one!

All items that I have ordered have not even been shipped.
After almost one month of waiting, I get the refund.
The refund consist in an online credit, so I use that credit to buy other items on the site, still, nothing arrived. I get the credit refunded again.

What should I do with that credit if none of the articles I order is arriving?
It´s useless!

Service
Value
Shipping
Returns
Quality
11/12/18

Booking.com was supposed to pay me more than 300 euros for a reservation of few months ago.
They have never paid me with the reasoning that ¨I have to go trough quality check¨, which is ridiculous, cause I don´t even have the listing anymore now.
I am spending my days calling the call center and sending emails, they just refuse to pay.
Next step is to bring them to court.

Service
Value
Shipping
Returns
Quality
11/9/18

VIDEO INVASIVI
Video pubblicitari invasivi che non possono essere interrotti.

BUFALE
Nel sito vengono comunicate bufale quali: ¨non rispondere a questi numeri¨.

Luca Has Earned 64 Votes

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Luca G.'s review of Booking.com Login earned a Very Helpful vote

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Luca G.'s review of Facebook earned 6 Very Helpful votes

Luca G.'s review of Tripadvisor earned a Very Helpful vote

Luca G.'s review of UPS earned 2 Very Helpful votes

Luca G.'s review of Amazon earned 2 Very Helpful votes

Luca G.'s review of Wikipedia earned a Well Said vote

Luca G.'s review of TransferWise earned a Very Helpful vote

Luca G.'s review of WOT Services Ltd earned 14 Very Helpful votes

Luca G.'s review of Guest Reservations earned 2 Very Helpful votes

Luca G.'s review of Epcgent.be earned a Very Helpful vote

Luca G.'s review of Webank.it earned a Very Helpful vote

Luca G.'s review of TIM earned a Very Helpful vote

Luca G.'s review of Grammarly earned a Very Helpful vote

Luca G.'s review of Booking.com earned 2 Very Helpful votes

Luca G.'s review of Pobeda Aero earned 2 Very Helpful votes

Luca G.'s review of Steinel.de earned a Very Helpful vote

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