Our reservations went very well, and the individuals we were renting from were great. Lots of communication and lots of help from them.
However, there was absolutely no help from Tripadvisor when I asked for it on their website. No response equals no business. I'll take my business to the sites I have used, because they do respond. So, if I find a location on Tripadvisor I will look for it on other sites to set up the rental.
Also, don't look to provide feedback directly to Tripadvisor or any reviews of the Tripadvisor website. They are not there. The one email I received requesting feedback concerning Tripadvisor through the FeeFoon site doesn't exist.