business logo of Tripadvisor
How would you rate Tripadvisor?
grey star
grey star
grey star
grey star
grey star
Virginia
1 review
10 helpful votes
Follow Pat H.
Unfollow Pat H.
Send Message
Share Review
Report Review

Went this afternoon for HH and the 2 good beers were out. Then, the chef decided that dinner would start at 5 not 4 as advertised. Seriously? Bought one over priced beer and left. Went next door to Calypso, great craft beer for 3$, shared the seafood platter, and had the clam soup. Excellent. SKIP 11th ST. Bad marketing and decision by the chef, Would love a response.

Date of experience: April 13, 2018
Alabama
3 reviews
4 helpful votes
Follow Aiselle S.
Unfollow Aiselle S.
Send Message
Share Review
Report Review

I travel a lot and this site is very helpful when I'm searching and booking hotels. Their review section is also a great feature for me to check and see others feedbacks/comment of that particular hotel, restaurant etc. On top of that I am also getting affordable offers and discount from this site. Highly recommended!

Date of experience: February 17, 2018
Indonesia
2 reviews
0 helpful votes
Follow Omega S.
Unfollow Omega S.
Send Message
Share Review
Report Review

Very usefull
February 27, 2016

If you are travelling to a place you have never been to, Tripadvisor can be relied on. But i found in some cases that subjective judgment of reviewers (hi rated reviewer) can be judmental and contrary to the facts. I found reviews of high rated reviewer, which is unfair as it was during an incident while may cause visitors decline visiting the place reviewed. So visitors of trip advisors should also visit other websites to check the object.

Date of experience: February 26, 2016
Germany
2 reviews
7 helpful votes
Follow Jane R.
Unfollow Jane R.
Send Message
Share Review
Report Review

Great site
September 19, 2015

Trip Advisor really gives you the full picture of where you want to go. Sometimes I feel people worry about non important things! But it gives you a good sense of facilities and what it's actually like-- we all know the pictures aren't always accurate! I love how easy it is to navigate, the built in maps and most of all the city guides with the best rated things to do. It always helps find some hidden gems, if go back through enough pages!

Date of experience: September 18, 2015
GB
3 reviews
4 helpful votes
Follow Stephanie A.
Unfollow Stephanie A.
Send Message
Share Review
Report Review

I love this website to get to know nice restaurants or pubs/clubs. Used for the first time when I went to Marrakech and it was a great way to find my way to nice places in a place that I visited for the first time. Started using it for other cities since then and got to know quite some hidden gems. Of course there are also some users trying to promote their own business in general I have found the reviews to be very helpful.

Date of experience: March 8, 2013
New Mexico
2 reviews
0 helpful votes
Follow Jim K.
Unfollow Jim K.
Send Message
Share Review
Report Review

I have had a fair experience with TripAdavisor, till two weeks ago. I found a economical airline ticket of about $145 each flying within Peru through an online travel agency called "OneTravel.com" under TripAdvisor. OneTravel is almost a scam. First, after the booking, they let you choose a seat and I did my selection, but no response! Next morning, an e-mail sent to me saying they are willing to refund me $23 because they can't give me a seat? I never knew there was an extra charge of $23 for seat selection in the first place. I then did see a charge of $23 and a credit of $23 in my credit account. But they refused to refund me the ticket price of $145 even they can't find a seat for me. I don't want to travel in S. America without a set confirmation. So I called my credit card company for a dispute.

TripAdvisor, please take my advice; remove OneTravel from you site; it is ruining your reputation.

Date of experience: January 1, 2015
India
5 reviews
8 helpful votes
Follow james l.
Unfollow james l.
Send Message
Share Review
Report Review

Traveling is my most lovable think in my life and I went so many countries to enjoy my many vacation times. Four month back, I visited Singapore with the help of tripadvisor site and they make my journey very easy. They booked hotel room and vehicle booked I reach there and I got a good guide too.

Date of experience: September 25, 2014
France
2 reviews
2 helpful votes
Follow herve h.
Unfollow herve h.
Send Message
Share Review
Report Review

This is an excellent site for hotels. It gives accurate information and allows to make a well thought selection based on price and reviews. One caveat though. It happened to me once that a hoteI I had selected was considered as "full" for the dates I wanted. I called the hotel and there were still rooms available at a similar price as the ones listed by the site. So check first with the hotel reception in such case.

Date of experience: November 20, 2011
GB
4 reviews
11 helpful votes
Follow Jean R.
Unfollow Jean R.
Send Message
Share Review
Report Review

For those who don't realise, it is very easy to get fake reviews added to a business to bump them up the ratings. Some businesses give incentives (bribes) to customers to place reviews. Some even get friends and family to add reviews. If you do not join in the 'game' the number of reviews will be significantly lower and you will sit lower in the ranks. Lets face it, we are all getting a little 'review fatigued' now.

Tripadvisor will never address this as they want businesses to compete and to proliferate their brand - very clever! There are genuine reviews but within the mix of the less than truthful versions it all becomes a bit unreliable really. The verified reviews you get from other sources, the big OTA's, are great in one major way, you can only leave a review if you book through them, so they are far and away a more trustworthy resource for knowledge.

Date of experience: April 9, 2016
Netherlands
2 reviews
2 helpful votes
Follow Kobe B.
Unfollow Kobe B.
Send Message
Share Review
Report Review

Helps to decide
March 19, 2017

And outstanding resource filled with numerous opportunities for accomodation, and moreover - reviews from travellers from all over the world. Greatly helps to decide which particular place to stop in and what to expect when you come there. All good - thanks!

Date of experience: March 18, 2017
Georgia
19 reviews
43 helpful votes
Follow Debbie I.
Unfollow Debbie I.
Send Message
Share Review
Report Review

I use Travel Advisor for information pertaining to vacation travel, but the site is also very helpful on information for your local living area. I search for open restaurants on Sunday and holidays. It's great NOT being redirected to other sites to have my questions answered.

Date of experience: August 29, 2016
Florida
1 review
0 helpful votes
Follow Mary G.
Unfollow Mary G.
Send Message
Share Review
Report Review

We checked I. Had the most pleasant experience Ive ever had checking in to a facility! Matthew was amazing and very helpful I would definitely recommend the hotel because of him! I have traveled many places And felt very welcome at this facility

Date of experience: March 31, 2018
Louisiana
1 review
5 helpful votes
Follow Kerry D.
Unfollow Kerry D.
Send Message
Share Review
Report Review

Thieves- Stay away
May 13, 2017

They offer owners a "Free" listing, then cannot sync with VRBO and do have charges of $200 for cancellations.
Run like hell if you get a call from anyone w an Indian accent making promises.
They do have charges and lie to you!

Date of experience: May 13, 2017
Canada
6 reviews
21 helpful votes
Follow Maria M.
Unfollow Maria M.
Send Message
Share Review
Report Review

They have tons of resources and I found that very helpful for my visit to Europe. From booking to exploring local places and restaurants, it was a pleasant experience. But their customer service was not very good. I had to wait long to get hold of someone and I didn't find their support team very friendly. Except that, everything else was good. I don't mind using their service again.

Date of experience: October 7, 2019
Ohio
0 reviews
2 helpful votes
Follow Kevin S.
Unfollow Kevin S.
Send Message
Share Review
Report Review

Discrimination
January 22, 2022

I was recently writing a review and one of the questions. Was did they provide a mask for unvaccinated. First off how the hell I am supposed to know. Is the restaurant even allowed to ask. Lastly vaccinated still spread the virus. What a stupid question

Date of experience: January 22, 2022
France
1 review
0 helpful votes
Follow Annalisa B.
Unfollow Annalisa B.
Send Message
Share Review
Report Review

Do never book on Tripadvisor...their identity has been cloned, I have been scammed of a considerable ammount of money and they did nothing and said it was my fault, they are the worste of the worste...I read of similar situation with other website (abritel) and at least they did a commercial effort and offered a little refund. In the end they should check that their identity is not stollen. I will never, never, never use them again for anything, horrible and umiliating experiance, shame on you for putting the blame on a victim of a crime!

Date of experience: August 2, 2023
California
3 reviews
7 helpful votes
Follow Erik K.
Unfollow Erik K.
Send Message
Share Review
Report Review

My only complaint about TripAdvisor is that it's seemingly impossible to search for and review businesses that don't fit into the categories (e.g. Hotel, car rental, etc). I wanted to review booking.com but couldn't find a way to do that.

Otherwise, I like their website.

Date of experience: March 28, 2016
India
1 review
4 helpful votes
Follow Ankur M.
Unfollow Ankur M.
Send Message
Share Review
Report Review

They are dishonest
August 21, 2010

They are dishonest. I wrote a review for a website in a very polite fashion. It was genuine but negative feedback about the hotel. To my surprise the review was removed by 'tripadvisor' within 48 hours.

Date of experience: August 21, 2010
Kuwait
8 reviews
7 helpful votes
Follow Sanaa A.
Unfollow Sanaa A.
Send Message
Share Review
Report Review

This is my fifth year to rely on this marvelous site to arrange my summer trip with the family especially to choose places of attraction and shopping spots, so easy to use the only thing you need is to place your destination and search, then choose from side list of categories weather you look for hotels, attraction or shopping malls, accurate addresses to copy and load in your google map to save it in your places,,, you can also see it on map from the same page.

You also get benefit from the members reviews which helps a lot to know more about the place and weather to put it at the top of the list or not.

Many thanks and appreciation to the team standing behind.

Good luck and all the best.

Date of experience: December 5, 2016
California
2 reviews
0 helpful votes
Follow Guide T.
Unfollow Guide T.
Send Message
Share Review
Report Review

This website have a lot of tourist agency staff pretend a tourist guest, to promotion their website business, and reply themself questions, suggest compare acquire more information from other website, Never believe the forum or question and answer from the website, some price is higher than normal price.

Date of experience: September 18, 2012

Overview

Tripadvisor has a rating of 3 stars from 605 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tripadvisor most frequently mention customer service, credit card and several times. Tripadvisor ranks 2nd among Travel Guides sites.

service
76
value
65
shipping
24
returns
27
quality
61
+29