Visa-Vietnam

If you're going to Vietnam, be sure to have all of your visa documents BEFORE checking in to your flight. Their website doesn't mention this. We were scheduled to have our visa (and paid to expedite with Vietnam-visa.com) around the time of our flight departure and well before arriving in Vietnam. When the airline attendant refused to issue a boarding pass without the document, we contacted the Vietnam-visa folks who said they couldn't help us unless we paid $250 which they then dropped to $190 after I refused. For reference, the 24 hour expedited visa was $54. It's an extortionist practice taking advantage of people when they're vulnerable. Would never use them again.

https://govietnamvisa.com/ = total thieves

Want to pay for speed up service where they meet you at the gate and process your visa and get you on your way? Well don't use this company if you can call it that. I paid 560.00 for a 1 year with speed up service but no one to meet me at the airport gate and once I located the guy employee of this business at the visa stamp location not the gate I paid another 135.00 US and then had to stand in the visa processing line by the time I got to where the luggage was mine was the only one there. I paid for their services and was in the airport looking for them and standing in line for 2 hours. Do yourself a favor process your visa at your local Vietnamese embassy you will save so much money and not get screwed because believe me these people could care less once they got your money. Total rip off

I have a disability. I contacted them to get assistance as I already had a visa but was interested in a fast track. Unbeknownst to me, and I had asked the company, as a disability person that service is already included for free. I was told by the company they didn't know about that. They were nowhere to be seen when we landed and exited the plane. Both the airline support person and I looked for my name. But there was none. After I contacted the company I was told they would look into it and get back to me. They didn't contact me again. I emailed the company. The following day I received an email with a photo of me in the wheelchair from metres behind saying they were there so I wasn't entitled to a refund. The person who took the photo didn't approach me at all even though I waited at passport control for several minutes.

I ordered an urgent e-visa for my husband and I I received it in 12hrs (only 3 working hours in Vietnam time). The estimated delivery time provided by visa-vietnam was 15hrs (4-8 working hours in Vietnam) so they exceeded my expectations. The website was very clear and made it easy to apply for! I would use them again anytime! Thank you so much for your help, this alleviated so much stress for me!

I used this service given their on-line reviews, and the customer service.
I received my letter today however it was batched with three other people from other countries. It was a bit disturbing given now three strangers from different countries have my legal name with my passport number as I have theirs. Given the world we live in with identity theft, this is a poor and unacceptable practice this company uses. I would never use them again for this unsavory practice.

Horrible experience from the beginning. From the start, a rep reached out and kept getting my flight info wrong. I was already hesitant with this company but they reassured me they would have Tracy to take care of me. I paid for the vip service skip the line and get luggage. However when I arrived to the visa/passport area there no one waiting there with my name. I didn't see anyone so I stood in line. I texted the Tracy who was suppose to be taking care of me. She passed me onto another lady name Hana before I departed which I didn't want happening. Said she would give me Hana's number but didn't say how via email or text. I turned off my phone bc I boarded. By the time I landed I texted her for the other Hana's number but Tracy didn't answer me. So I waited patiently myself in line. By the time Tracy and hana replied I was in front of the line. The staff literally just took me from my front of the line to this other window. Don't believe all the reviews here. They are good and not worth it. I asked for the partial refund but they refused said it was my fault.