- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
AMI Group of Companies has a rating of 4.27 stars from 120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMI Group of Companies most frequently mention entire process, excellent service, and account manager. AMI Group of Companies ranks 29th among Business Services Other sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
No critical highlights yet
My experience with them was great. Got my travel packages, at a very affordable price. Sometimes, communication becomes at an issue, maybe it's because they are short of staff and dealing with lots of people. However, my trip was well planned, and had absolutely no issues, so yes, at the end of the day, they delivered what I paid for, so 5 star well deserved. I will use them again, and recommend them.
Hope they improve their service It is really bad and the communication is very poor. T gf e uv ta ke e f out refer to respond
My experience with them was great. Got my travel packages, at a very affordable price.
Sometimes, communication becomes at an issue, maybe it's because they are short of staff and dealing with lots of people. However, my trip was well planned, and had absolutely no issues, so yes, at the end of the day, they delivered what I paid for, so 5 star well deserved.
I will use them again, and recommend them.
Hope they improve their service
It is really bad and the communication is very poor.
T gf e uv ta ke e f out refer to respond
I wouldn't give them even one star. I engaged AMI in December 2022 for the Australia migration service. There was no movement at all on my application for over half a year. My Account manager, Monica kept telling me that it was out of her hands. I eventually gave up and requested for a refund. When the refund didn't come I wrote a review here that they didn't like. They contacted me and told me in no uncertain terms that I should take down my review or I would not be getting my refund. I obliged and took down the review. Two months later I'm still battling to get my refund. They don't reply emails, the phones don't get answered. The Sales Rep at the Harare office, Max always says 'I will follow up with the finance office'. Its been FIVE months since I asked for my refund and any hope of ever getting it is fading away. Its been a year since I engaged AMI for the migration service. I must say it's a very intricate SCAM. If you engage them, it will end in tears.
Our experience with Tanaka was excellent.
She was courteous and calm, and she assisted us in obtaining the tickets we need. I'd strongly suggest her! Thank you very much!
Plan your trip with AMI Travel...guys are awesome...they really understand our needs... Trokon and Jeremiah did a great job... Trokon especially helped me throughout our ticketing process with all the necessary travelling procedures...made our journey smooth...pleasant... thanks...
I have not rec my refund despite many requests by email and whatsup. Can someone from AMI pls take responsibility to attend to my request
My booking experience with them was standard, nothing out of the ordinary. Everything went smoothly, and the pricing was reasonable. Overall, excellent service.
My initial experience was somewhat satisfactory. I appreciate the utmost professionalism exhibited by the staff.
Dear Jude G,
Thank you for choosing the AMI Group of Companies as your desired service provider. Well, "somewhat satisfactory" sounds like a lukewarm review, but hey, we'll take it! We're glad to hear that our staff's professionalism didn't disappoint. We strive to maintain a high standard of service while also injecting some fun into the mix. If there's anything specific that you think could be improved upon, please don't hesitate to let us know. We're here to make your experience more than just "somewhat satisfactory"
Despite us being eternally grateful, you're also letting other people know whether doing business with us is a good idea or not.
We appreciate your feedback.
Thanks,
Customer Satisfaction Team
AMI Group of Companies
The worst thing ever happened to me in my life, most especially with the financial difficulties, trying to find a better opportunity to change my life.
His service was very good. They also resolved all my doubts and I had no problem with my visa application. I recommend it!
It was easy to book with AMI Travel, and was good value too. We went on our trip and came back easily.
Easy Visa Process. Highly recommended. Will definitely be using them again.
This company is a Scam and Fraudulent. My 2,500 US dollar is with them. I have all proofs. I'm sitting on more than 4 months from the day I paid them yet they said in 12 weeks your Visa will be out and sitting on 1½ month from the day I requested my refund yet they said I will be refunded my full money when 12weeks passes if I don't get a Visa. As I write, No one from their Accounts department is returning my emails, only autoreply. The so called Agents, * are so quiet like they never spoken or advertised to me. Always ignoring my messages. I know that I'm not the only one crying for the money so I have decided to stand on behalf of all. I have their address but If anyone who has more information about their whereabouts please contact me, if it is to bring Hawks or Interpol or CIO, I'm ready. I will go raise it to my Mozambique Embassy in SA and then proceed to the International Relations offices, crime and investigation department, and everywhere in the world's social media platform/followers of AMI will hear about this. I was shy to come out but hey, this money is giving me nightmares everyday. I'm not going to hide my Google status because I'm been honest in what I'm saying. If it is war, I will fight because loosing this money is like loosing my life. This is my 1st review and I am gonna go every social media platform for theirs and write up for Scam and Fraud. Alùta Contínua. Please take my advice. Never ever use this Company. Never get brainwashed with the FAKE, lies, and manipulative good reviews from their people.Contact me 1st if you need more clarity.
I'm tired of waiting. This is not backbiting or slander. This is a Truth warning. Be careful.
*Personal information redacted by admin
Dear Mussa,
Thank you for choosing the AMI Group of Companies as your desired service provider. It's unfortunate that your inability to follow simple instructions, is now becoming our problem. You subscribed for our service, and received, our Service Level Agreement (SLA) whichis an integral part of our engagement, and clearly outlines our commitment and obligation to you as a company (Service Provider) and your commitment and obligation to us as a client (Service receiver). You possessed the full legal and moral authority, as well as the constitutional entitlement, to abstain from signing the SLA subsequent to thoroughly perusing its contents.
You were in your right state of mind, of legal age, used your own device, and signed the agreement electronically, from the comfort of your home or office, which we assumed you read carefully before signing since that's what anyone will logically do. You were not coerced, pressured, manipulated, or mandated to sign the agreement/contract. Therefore, asserting that you were forced to sign the agreement is absurd, and further stating that it is bogus is irrational considering that you willingly signed it, as per the content of the agrment you signed, you have all legal rights to apply for a refund, if you can no longer wait. As per our records, there's no indication (verbally or electronically) of you requesting for a refund of your payment made.
Kindly note that we are not the Embassy, Consulate, or Diplomatic Represenative of any country, and do not have the right to grant you visa, and do not also have control of the time frame or chanin of events. We are just a consultancy that help guide and provide visa application assistance The timing, and decision making process, including how long it takes are in the hands of the relevant Embassy or Consulate. Unfortunately, we can not change that, and this is also clearly outlined within the SLA you signed.
You retain the opportunity to send us an email regarding your refund request, should you want your money refunded as per the terms and conditions of the SLA you signed.
Despite us being eternally grateful, for people sharing their experience, we find yours to be deceitful and filled with animosity.
Thanks,
Customer Satisfaction Team
AMI Group of Companies
Let me just say that my experience with AMI Travel could not of been any better from when I booked it originally until our involvement together was complete, and I owe those kudos for the excellent superb customer service to Tanaka my consultant. She assisted me thru a situation with my reservation and was able to provide me, the customer… the exact solution I had hoped for and she kept me informed as we worked thru the issue… AMI Travel and Tours is not just a Travel Agency but also a company that cares about more than it's bottom line… and it's excellent people like Tanaka that are willing to offer that over and above service that so many other companies and their customer service people do not!
I can't get hold of people to talk in real time only WhatsApp chats and call office number doesn't get answered and information is not forthcoming. It's annoying when you want to talk and people are not available.
Dear Alexander Q,
Thank you for choosing the AMI Group of Companies as your desired service provider. We do sincrely apologize and you will be contacted by your Account Manager shortly.
Despite us being eternally grateful, you're also letting other people know whether doing business with us is a good idea or not.
We appreciate your feedback.
Thanks,
Customer Satisfaction Team
AMI Group of Companies
To the MD with all skills. Thanks Rahim, highly recommended. I'm over the moon with my new website, though I doubted your ability when you said all the Developers were busy, but you will get it done. Rahim took everything I expressed on board and gave his expertise on design to create a fresher and more inviting look. From contacting AMI Design to finishing my website, the process was stress free. Thank you my favorite MD and brother, couldn't be happier.
Good reviews can be bought. Negetive reviews are genuine. I read a review of any company I judge thru the negetive reviews. Because you can find truth from the comoany response to negetive reviews.
AMI groups or travel & Tours. Not exactly what they say they are. So many people got scammed by in my knowledge. Nkt to mentioned i am also one of them. After make my payment in January the communicating agent Rahim totally disappear ignoring my messages. (By the way Thar's a fake name)
When I got hold of another agent name Mariamme (don't evwn know if that's a true name) She then told me Rahkmmis nkt available. And i can't get my booking because as per company policy bookkng can be made 30 days after the payment. Thwn why would Rahim asked me to make payment where he knew my booking date.
Anyway i have requested for refund. And it goes with rocky boat, they so many ghost rules and policy till now i never got to know them. So after i have been followed all there ghost rules and terms, niw i a exactly standing on the point when my refund need to done.
Guess what, they have diaappeared again. It means, keeping me waiting for 36 working days for my own money which they have taken from me by deciving. (but for booking mkney nweded to paid instantly if you are a different bank).
Now there e-mail, there agent all quiet. You don't even know who to contact.
We strongly advise you to try them out. You'll be pleased with the results. The pricing appealed to me much.
I got my PR visa with help of AMI Visas... I'm very lucky that my consultant was very professional and knowledgeable. Everything went smooth and will be in Canada this March.
Was a wonderful experience. They were very helpful in setting up our Honeymoon. I would highly recommend them to anyone looking to have an experience like no other! They are knowledgeable, accommodating and worth every second!
They are taking too long to appoint Account manager for me. I have some questions for the account manager and I'm left in a dark.
It's getting to two weeks now since I made a complet payment and yet no account manager has contacted me. Please help
Dear. Nnachi C,
Thank you for choosing the AMI Group of Companies as your desired service provider. I apologize for the inconvenience and delay in assigning an account manager to you. Your concerns are valid, and I understand how important it is to have someone available to address your questions and provide assistance. I will personally look into this matter and ensure that an account manager is assigned to you as soon as possible. Thank you for bringing this to my attention, and please feel free to reach out if there's anything else I can assist you with in the meantime.
Despite us being eternally grateful, you're also letting other people know whether doing business with us is a good idea or not.
We appreciate your feedback.
Thanks,
Customer Satisfaction Team
AMI Group of Companies
It was a phenomenal experience from the beginning of it all and I had an opportunity to work with such an amazing Sales lady who always tries by all means to show her sence of professionalism at most times, I wish the company /worker's can improve on their communication effectiveness and so does upfront transparency interms of the company terms and conditions,but above all things the company seems to be striving well towards rendering good service to us as clients.
We thank you AMI Group.
My PR processing has been pretty smooth with ami as of now. Trokon has been constantly in touch with me giving updates. He has been very courteous and helpful in setting my documentation for ACS and finally in submitting the request. Thank you AMI and special shout-out to Trokon!
Regards
Mhlanga
I will highly recommend AMI any day, anytime, any minute and any second. They did an amazing job in helping me secure my Canada Tourist Visa. Thanks specifically to Rahim, he's the real deal at AMI.
Dear Ellen W,
Thank you for choosing the AMI Group of Companies as your desired service provider. Wow, Rahim sounds like the superhero of visa assistance! We're glad to hear that Rahim was able to work their magic and help you secure your Canada Tourist Visa. If you ever need a visa, you now know who to call - the real deal at AMI! Safe travels and enjoy your trip to Canada!
Gain trust and grow your business with customer reviews.
The reviews found here are from customers who have dealt with us or tried one of our products. However, they are not collective data, and results do vary. We make no claims that these outcomes are what all consumers can expect to experience. Not everyone who uses our products or services will have an experience like the ones described in these reviews. In other words, these comments are based on the authors' actual use of the service.
The views and opinions expressed in customer reviews posted on this site and/or our website are those of the reviewer alone, and do not reflect our own.
The AMI Group of Companies was established in Johannesburg CBD in 2018 and has rapidly expanded to become one of Africa's most dynamic and rapidly developing holding companies. It operates through 12 subsidiaries and has a presence in 15 countries with 23 offices.
Dear Adrian M,
Thank you for choosing the AMI Group of Companies as your desired service provider. Your refund couldn’t be processed because you were in breach of the Terms and Agreement of the Service Level Agreement (SLA), which you were of legal age, in good health, sound state of mind, and had all legal rights to sign.
Secondly, let me clarify that AMI Education and Visa Services, a Subsidiary of the AMI Group of Companies is NOT THE EMBASSY, CONSULATE, or IMMIGRATION AUTHORITY. We do not GRANT or APPROVED Visas. We are simply a Visa Consultancy, that help or aid you in your visa application process, by providing step by step guidance and expert documentation filing. We have no control over the decision-making process, neither do we have control over the processing time. Embassies, Consulates or Immigration authorities may take up to 2 years to decide on a Visa application depending on the visa type, visa kind, documents submitted, etc. Visa Applications are reviewed on a case-by-case basis, hence individual circumstances greatly affect the visa application timeline and outcome. All we can do is help with the pre-submission process, and once your application is submitted, there's nothing else we can do moving forward, and this disclaimer is clearly stated within the Agreement you signed.
WE DON'T GRANT VISAS, and DON'T HAVE CONTROL over how long the relevant authorities take to APPROVED A VISA.
Thanks,
Customer Satisfaction Team
AMI Group of Companies