TravelSmithReviews 92

Ordered $85 worth of clothing. After 3 weeks never received. After spending one hour on the phone with three levels of people I was finally promised a refund by a supervisor. This did not happen. My instincts tell me they are not longer trustworthy. I wonder if this is a scam. Do they have new owners who are now unscrupulous? Are they going out of business. Years ago I would have highly recommended them. Now I say caution stay away!

Used to be a great clothing company. Not anymore. Their sizing chart is WAY OFF THE CHARTS. Ordered the Foxcroft stand collar women's shirt in cranberry. They were asking $89. Finally offered 50% off. They put white buttons on a cranberry shirt for $89. I ordered Size 16 and it fits me. Also ordered the Boyfriend Turtleneck in black, Size 16-18 - the measurements seemed to fit mine - BUT, the XL would fit a woman who weighs 300 lbs. It's voluminous! See pictures below. I will never buy from TravelSmith again. I hope they go out of business as I cannot exchange the black boyfriend sweater for a Medium - which is the size that would fit me. Unscrupulous business.

I used to buy from them years ago. I found a pair of pants I liked but notice they have a banner at the top of their website announcing a no-return policy - for ALL merchandise, not just sale merchandise. Bizarre. Seems like a good sales-prevention strategy. I wonder if they're going out of business. (Googling that question brought me to this website. Based on the reviews here I know to stay away...)

They lie. They lie a lot. On one return I have called at least five times because after almost a month it hasn't been processed, and still they are lying. So they have taken just shy of a month for them to process any kind of refund, and even then they're trying to rip me off. On an order of $166.53 they are trying to refund me $22.89 less than I paid. This is for shipping to me and back to them. They sent me flawed merchandise and expect me to pay for that! On the second item, a coat which I purchased according to the size chart and had to return because it was way too big and for which I wanted an exchange in the correct size and they didn't have one, they are ripping me off for $7.48. May not sound like much to a reader of this review, but multiply that by the thousands of orders that are returned to them. I'm tired of calling them now and getting the same runaround. I'm going to try one more time to get this straightened out, and if that doesn't work I'll get in touch with the Department of Consumer Affairs. I'll probably get the runaround from them too, but at least I won't be continuing to waste my time with Travelsmith.

Travelsmith used to be a great company with a very high quality, branded clothing line. I recently placed an order with them. Product quality has declined; they are reselling lower-quality clothing. What's really irritating is that they started to send me multiple catalogs a week from Travelsmith, Chadwick's... They have ignored requests to take me off their mailing list, and customer service just forwards mailing list requests to a number where you can leave a message. I will never buy from them again.

Took about 10 days to get my order after placing it. Order says "FedEx" but it's really the U.S. Postal Services. Cost was $22 to ship stuff to me. Return to ship back to them is $7.50. Far far far too expensive to shop online. I am only keeping one thing out of an order of 6 items. Quality of a jacket is paperthin and see through. Cardigan is much too larger even in my original size. Tops were supposed to be "reversible" but they're really just pinned at the bustline so it gives the "illusion" it is a v-neck. Material was too clingy. Would not order from here again and I am afraid that pants I DID keep are going to be collecting things because they are very staticy. Forget it.

I made the mistake of seeing a dress I thought would be nice for travel, and I put it on my Christmas list. My relatives did not communicate well, and I ended up with two of them. They were HUGE despite being extra smalls. Also, these were supposed to be specifically designed for travel, but they were incredibly wrinkly and obviously were not wrinkle free items. I sought to return them. Strangely, I was issued THREE merchandise credits (for two items) and was told I would receive free shipping for an exchange. I did not receive free shipping. Their clothes all seem to run HUGE. I am normally a size 6 but everything looked enormous on their website. I tried to take advantage of one of their sales (for a pair of boots--they can't mess up the sizing on those, right?), but the exclusions basically made getting them on sale impossible. I finally found a peruvian pima tank top I could buy that might fit in an XS. I ordered three because I truly just wanted to use the credit and there was nothing in their whole store that I wanted. Shipping took forever (no modern clothing company takes this long) and when I received my items, two of the tank tops were there and they sent me a third item that wasn't even remotely related to the tank top. It was item ******* in size Medium. I kid you not, it was actually about a 2X despite being labeled medium. My two kids laughed when I pulled it out of the package to show them because this was supposed to be for me! Now, I have to package up this item (yet again) and drive back to the post office because they messed up. (Many companies nowadays just say go ahead and donate it when they make mistakes.) And, they are going to take as long to send the replacement item as the first go-round, which took almost two weeks! What a flipping joke this company is! Overpriced clothing, huge sizes, and snail-like shipping. They really just need to close down. I am sure they eventually will. In somewhat positive news, the XS tank tops are only slightly large--so with a few high heat dryer cycles, I may actually get to wear the $80 my relatives so graciously spent on me initially. Mind you, I would be able to find these tank tops in a store for about $15 each (or at Venus), but at this point, I just never want to deal with this company again.

I ordered a dress (which had no reviews). I've ordered from this company for over 13 years. The print showed colors of teal, pink/rose, light blue. 8 days later, after paying huge shipping, I received a poorly made dress in orange, gray, navy and some sort of red purple. It is hideous. They had to know they were sending something that was wrong. Yet they took the money, shipped. I phoned the minute I received it. Other companies would give a courtesy refund and ask me to return it. These people acted like I was a thief and refused to do so, telling me to use their label (return time via USPS is going to be 7 days) plus then they'd 'decide' whether to refund and will then refund within 5 days. SO they will have been sitting on my money for 3 weeks or more. The "supervisor" I spoke to sounded as if she smokes 7 packs of cigarettes a day. She was beyond rude, and made it clear they wanted to SEE if they agree with me before there's a refund. I mentioned the 'damn garment' and she told me she'd hang up on me for cursing. They'll do ANYTHING to keep from doing their JOB in customer 'service'. I don't know what's happened to this company, but they've gone from being my favorite to the worst. OH and I phoned back to have them remove me from the mailing list. I got some guy in Philippines and he wanted catalog number. I thrown them all away AT THE MAILBOX. He then transferred me to, you guessed it, Customer Service even though I told him not to. The 'customer service' person said I'd have to talk to the mailing list guy and transferred me back to Philippines. Filthy, awful company of do-nothings! Adding: Today I see they didn't refund the entire shipping amount. Had to phone them AGAIN. What does it take for this company to ever do the rifht thing?

The clothes are OK, the clothes prices are reasonable, BUT they use a forwarder called international checkout that charged nearly DOUBLE the price of the garments to ship to Japan and THEN they failed to fill out the customs form properly so I was charged DUTY and CUSTOMS fees on non-dutiable items. Sorry, I no longer have the receipt. I hoped they would respond to customer feedback but they have not. Too bad. They've always been fine, but NEVER again. For comparison, I ordered similar items from another US retailer and there was no duty or customs fees (they filled out the form correctly) and the cost was less than 1/10 for the shipping.

Everywhere else offers free shipping, free returns. Their sizes run big/huge. My return was shorted just under $50! Horrible practice, for clothes that aren't great in the first place.

These were the worst clothes I have ever seen! They were horribly wrinkled when I removed them from the packages. They were poorly made. Cheap looking. The fit was terrible and very unflattering. I returned everything. I was not given a full refund. Initial shipping, a portion of the taxes, and return shipping at my expense.
I ended up purchasing Antonio Melani clothes from Dillard's that traveled very well (no ironing), fit nicely, and were very flattering.
I will never purchase anything from Travelsmith again. Not only will I never recommended Travelsmith, but I will warn anyone that asks.