S M.

I wish I could give ZERO stars. A month ago I reserved a car in San Diego to take on business for three days, down below the border in Tijuana. I asked about Mexican insurance and was told they indeed offered it but I'd need to get it at the counter. They transferred me to the 'local' number. No one ever answered. I tried for a month, morning, noon and night. No one ever answered. I'm a corporate customer and they could tell me nothing except that they offered it, continuing to refer me to the local non-answering phone number. Finally I got a smarmy solicitation email saying how they're always there to help. That's a JOKE. I'd heard that Hertz was no longer in business but found they are. I reserved with Hertz, they gave me the info on the spot. I cancelled the reservation with Avis, telling them off. They told me they don't offer cars to Mexico. Liars. I recommend NO ONE EVER RENT AN AVIS CAR AGAIN. They've really gone downhill.

I ordered a dress (which had no reviews). I've ordered from this company for over 13 years. The print showed colors of teal, pink/rose, light blue. 8 days later, after paying huge shipping, I received a poorly made dress in orange, gray, navy and some sort of red purple. It is hideous. They had to know they were sending something that was wrong. Yet they took the money, shipped. I phoned the minute I received it. Other companies would give a courtesy refund and ask me to return it. These people acted like I was a thief and refused to do so, telling me to use their label (return time via USPS is going to be 7 days) plus then they'd 'decide' whether to refund and will then refund within 5 days. SO they will have been sitting on my money for 3 weeks or more. The "supervisor" I spoke to sounded as if she smokes 7 packs of cigarettes a day. She was beyond rude, and made it clear they wanted to SEE if they agree with me before there's a refund. I mentioned the 'damn garment' and she told me she'd hang up on me for cursing. They'll do ANYTHING to keep from doing their JOB in customer 'service'. I don't know what's happened to this company, but they've gone from being my favorite to the worst. OH and I phoned back to have them remove me from the mailing list. I got some guy in Philippines and he wanted catalog number. I thrown them all away AT THE MAILBOX. He then transferred me to, you guessed it, Customer Service even though I told him not to. The 'customer service' person said I'd have to talk to the mailing list guy and transferred me back to Philippines. Filthy, awful company of do-nothings! Adding: Today I see they didn't refund the entire shipping amount. Had to phone them AGAIN. What does it take for this company to ever do the rifht thing?