Paula G.

I made the mistake of seeing a dress I thought would be nice for travel, and I put it on my Christmas list. My relatives did not communicate well, and I ended up with two of them. They were HUGE despite being extra smalls. Also, these were supposed to be specifically designed for travel, but they were incredibly wrinkly and obviously were not wrinkle free items. I sought to return them. Strangely, I was issued THREE merchandise credits (for two items) and was told I would receive free shipping for an exchange. I did not receive free shipping. Their clothes all seem to run HUGE. I am normally a size 6 but everything looked enormous on their website. I tried to take advantage of one of their sales (for a pair of boots--they can't mess up the sizing on those, right?), but the exclusions basically made getting them on sale impossible. I finally found a peruvian pima tank top I could buy that might fit in an XS. I ordered three because I truly just wanted to use the credit and there was nothing in their whole store that I wanted. Shipping took forever (no modern clothing company takes this long) and when I received my items, two of the tank tops were there and they sent me a third item that wasn't even remotely related to the tank top. It was item ******* in size Medium. I kid you not, it was actually about a 2X despite being labeled medium. My two kids laughed when I pulled it out of the package to show them because this was supposed to be for me! Now, I have to package up this item (yet again) and drive back to the post office because they messed up. (Many companies nowadays just say go ahead and donate it when they make mistakes.) And, they are going to take as long to send the replacement item as the first go-round, which took almost two weeks! What a flipping joke this company is! Overpriced clothing, huge sizes, and snail-like shipping. They really just need to close down. I am sure they eventually will. In somewhat positive news, the XS tank tops are only slightly large--so with a few high heat dryer cycles, I may actually get to wear the $80 my relatives so graciously spent on me initially. Mind you, I would be able to find these tank tops in a store for about $15 each (or at Venus), but at this point, I just never want to deal with this company again.