Tophatter

Hi Diana,

Thank you for reaching out.

I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.

Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.

Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support

Respectfully,
Angelique

Hi Shash,

We are delighted to have you as a valued member of the community. Thank you for sharing your experience.

We are working to improve your experience in terms of shipping time.

Due to the ongoing pandemic (Covid-19) many shipping carriers have been delayed. Because of this we are providing exceptions to our buyer protection and apologize for any inconvenience this may cause. Review our temporary FAQ for more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected

The tracking status can be viewed on the My Orders page, under the Settings menu in your Tophatter account. On the My Orders page click the item, then click ‘Where’s my item?’. For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order

Respectfully,
Angelique

Hi Carol,

Thank you for your review. I'm glad that you enjoy the site!

We offer Buyer Protection, which guarantees items are shipped with valid tracking and delivered to the address provided, or a full refund will be processed. See our FAQ Is there Buyer Protection? Here https://tinyurl.com/yy6m335d. When a package shows delivered to your location but not received, contact the local post office to attempt to locate the package.

Respectfully,
Angelique

Hi Edmond,

Thank you for your review.

I'm glad to hear you are happy with the value of items on Tophatter.

In terms of instructions, please be sure to view the item description by clicking on the image of the item. There you will see the details left by the seller. If you find you need more information on using the item I recommend doing a Google or Youtube search. If the item doesn't work out for you, no worries, we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

We are delighted to have you as a valued member of the community, Dawn! Thank you for writing your review.

I’m glad to hear that you are pleased with pricing, products and that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.

Have a wonderful time shopping on Tophatter.

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

Happy Bidding!
Angelique

Hi Jacqueline,

Thank you for your review.

I'm sorry to hear you have some orders you don't recognize. Unfortunately, I have no insight into your account. On Tophatter some sellers do sale, CBD. If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.

Respectfully,
Angelique