I have gotten also of items if something is wrong there right on top of it
I got some stuff and was veru unsatisfied
Some other items i was very happy
I think on sone of the stuff were grom the 99c Store
Hi Patty,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Very good customer service. Sofar I have loved the things I've got except for a couple of things..
Hi Cassandra,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Warm regards,
Felicia
A friend told me about TOPHATTER and im a big fan now. Very easy to pay and great prices and have been very happy with all my purchases.
Hi Scott,
Thank you for your review.
I'm very happy that you're pleased with all the items you've received from Tophatter.
If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Bag was in TERRIBLE CONDITION! The day I got it Jan 2nd I filed claim. Tophatter still hasn't given me a refund.! TERRIBLE CUSTOMER SERVICE!
If you ever do manage to win an auction on a half way decent item for a few dollars that is worth much more, they never send it, it's that simple, that's how the scam works basically. I realized this when I noticed a 45 dollar watch I won for 3 dollars never made it past a "shipping partner" in Los Angeles and USPS never received the item. It's really easy to win auctions on Tophatter on a few halfway decent items sprinkled here and there if you're patient (con artists call it "salting"). All you have to do is set a ceiling on your own bids of say 3 dollars on a 25 dollar item and keep bidding on the item you want when it comes up again. In other words if you see a sport camera worth 25 dollars bid on it until it goes over three dollars and stop, wait until it comes up again and eventually you can win it for around 5%-10% of the retail value. The problem is Tophatter never sends those items, they simply wait you out until you demand a refund (which is the dumbest thing you can do really) What they do send is items you bid more than you can buy them for on Ebay f(which is where I bet most of the "vendors" buy their crap).
It's all set up to rip you off every way possible, there IS NO WAY TO "WIN" ON AN AUCTION ON TOPHATTER, for instance they might show a picture of a Nikon camera with a price under it that is the retail value of the camera but what you don't see in the heat of the moment with all of the distractions of multiple auctions running simultaneously is that in very tiny print it says "camera not included". All you're bidding on is a cheap plastic lens cap and I can't tell you how many times I've seen them go for over 50 dollars and as much as 125 dollars. This website if a fraud and should be shut down, it targets mainly gullible, unintelligent people or old folks who think they're getting a good deal.
Bob,
Thank you for sharing your experience with us. We value all of our customer's opinions and feedback, as this helps us grow as a company with knowing what we can do better.
First, Tophatter is the platform that sellers use to sell their merchandise and buyers bid in an exciting auction environment. If you've experienced a seller refunding an order before shipping, this is against policy. When a seller refunds a buyer without prior consent our system catches it and penalizes the seller automatically.
If your item is not delivered to your location within 60 days from shipment date or tracking shows invalid for some time a refund will be processed. Review our buyer protection here: http://tinyurl.com/jeura4f.
Additionally, our product review and account management teams have received the reports for the misleading camera listings, along with others, and have taken further action in having those listings updated and/or removed. Please keep reporting misleading items to our team, as we take this seriously and will do our best to remove them from the live auctions.
Thank you, have a pleasant day.
Felicia
I ENJOY THE ASPECT OF BIDDING. IT IS QUITE EXCITING, & SINCE I DONT GET OUT VERY MUCH, THIS IS "ONE-STOP SHOPPING" FOR MYSELF OR FOR GIFTS
Hi Sheila, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
This $#*!ing people sale all fake $#*! they still your money from the bank and send you FAKE STUFF go to HELL... Tophatter send my money back.
You get wha you pay for is all I can say. When things appear to cheap to be true they probably are
Items not all that they are suppose to be, but SERVICE is GREAT. Waiting for more items, and hope quality is better.
Hi John,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Please know, we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. If you run into any issues with an item I recommend reaching out to our dedicated support team here http://tinyurl.com/j8eo7hu
Warm Regards,
Angelique
Everything that I have gotten from Top Hatter is good quality in it it I've enjoyed greatly I will shop tophatter more
Hi Denise,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
DO NOT BUY FROM THESE PEOPLE!
YOU RETURN THE MERCHANDISE AND PROVIDE TRACKING INFORMATION AND ALL THEY DO IS TAKE YOUR MONEY!
IF I understand this correctly, you are only allowed to return a certain number of items before you have to start paying to return other items that are broken when you get them. I have purchased 15 items from Tophatter, 5 of those items were damaged when I received them, either due to poor quality or due to the fact that it takes almost a month (or longer) to get these items in the mail. The whole time the postal service has the packages, they just get thrown around and they don't care because the sellers are paying the lowest amount of shipping possible, even though we pay the seller for the shipping. I have even been told that it can sometimes take up to 3 months to get the packages because of the low amount of shipping paid by sellers. In my opinion, IF I am paying a seller shipping, it should not take a month or longer for my package to arrive, and it should not arrive damaged, or in some instances just get an empty box in the mail. I should not have to pay more for return shipping than what the item cost to begin with only to get a partial refund, if any at all! It should not matter how many items that we request a return on, it if is junk or damaged due to poor packaging, or just doesn't work, then we should get a refund no questions asked. That is what BUYER PROTECTION is for! If you do not receive your package in the mail, you should get a refund, no questions asked, even if it has been marked delivered! Just because something gets marked delivered does not mean the purchaser has gotten the item, it could have been a mistake. With tophatter if you have a package that gets marked delivered and you don't get it, you don't get a refund or replacement. You are just out your money! If you tell customer service that they are doing a very bad job taking care of their customers, they ignore you from that point on. If you leave bad reviews on the Tophatter facebook page they will remove your posts and block you from commenting or using the like buttons. I know this for a fact because it has all happened to me in the last 24 hours! It all happened because I refused to pay 15.00 shipping on a 12.00 dollar lamp to return it. I just threw it in the trash. I have 2 more items left to come in and then I will NEVER do business with them again!
Hello Deronda, thank you for your feedback and we apologize we did not meet your expectations.
When the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In some cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense.
On the other hand, when a package shows delivered to your location but not received, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: http://tinyurl.com/pll5os5
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
The costumer service is phenomenal. I will recommend it to anyone most of the items are wonderful.
Hi Paule,
Thank you for your positive review. We appreciate your valued membership in the Tophatter community and continued support.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first-class service and quality products at competitive pricing.
Warm regards,
Felicia
It is alot of fun being on Tophatter and will be on there every chance i get.
I like bidding but most of the time when I receive an utem its very poor quality.
Some of the stuff I have ordered were like CHEAP N
KNOCKOFFS AND some I can't even use as it came with missing parts
Overview
Tophatter has a rating of 3.4 stars from 7,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality and great prices. Tophatter ranks 181st among Auction sites.
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- San Francisco, CA, United States
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Business History
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kellie,
Thank you for sharing your experience.
I'm glad to hear you're pleased with all of your purchases, and we have been able to address your concerns satisfactorily.
Respectfully,
Angelique