Ok so at first I thought to good to be true, but really the money that it cost to win most items made it easy to take the chance. Well the first one was not what I thought I would get and not the 2nd, 3rd, 4th, 5th, 6th, 7th, or 8th. I have not sent anything back not worth the hassle. The real complaint is I truly believe the reason they do speed auctions is so you really don't have time to look at what you are bidding on and that the price is so cheap you don't care. Most of the time the Item listed has a picture that shows more than one thing and you have a little time to figure out what you really are bidding on. Other times in the description of the item it will tell you that it is only part of what you are seeing but never enough time to read that and figure it out. Finally lets just say its more about shipping costs they make money on shipping, some of the stuff is free shipping, on those things the item sucks, never comes like you thought it would be. Other things, shipping cost more than the item. Then there is free stuff just pay you guest it SHIPING which is always more that said item is worth. Tophatter does what it was designed to do sell inferior products at a fast pace to as many people as possible. I wish I could post pictures of the junk I received. To end I have to laugh because going into it I have always know you get what you pay for, maybe that's why I wrote this, because on this site you don't get what you paid for. HAPPY BIDDING!
Funny just tried to post but first they want my order # they say to resolve disputes. I don't have a dispute. Everything I ordered was not what I thought it would be and was of very cheap quality, always smaller that anticipated and cheap
I relax and really enjoy bidding and WINNING! The exp3erience is enjoyable and ye quality of the products is superb.
Hi Sandra,
Thank you for stopping by and writing your review. We're happy to hear you have been enjoying shopping on Tophatter.
Have a good day!
Felicia
The bidding process is not lengthy and you have a great opportunity to win the items.
I have had very good experiences on this site, getting good quality items for low prices.
Hi Karen,
Thank you for sharing your experience. I'm glad you've obtained an advantage from the low prices and quality items. Your support is appreciated. We look forward to seeing you soon!
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Respectfully,
Angelique
Pretty good just not satisfied with the updating of tracking. Some are not updated at all.
Hi Lori,
Thank you for sharing your experience.
Estimated delivery dates are based on the delivery time-frame for the seller's delivered orders over the last few weeks, and accounting for your location.
If your order doesn't arrive within 6 days of the Estimated Delivery date shown on the Where's My Item? Page, you can report an incident by following the steps in the FAQ: What if I haven't received my order?
If you re not receiving last mile tracking please contact our support team for help. Customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
Top hatter is ok in general, It's the product that is sent Im not happy with!
Hi Dawn,
Thank you for your review
It is always our goal to ensure a positive experience.
If for any reason you’re not completely satisfied, please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Finding item that i like and need, and able to bid on them is the best.
Hi Laura,
Thank you for your review. We appreciate your support.
Respectfully,
Angelique
Tophatter is the site to get great deals. It's free to bid! Without any additional fees!
Hey Thomas, Thanks for the comments! Tophatter strives to make our platform a place where sellers can offer items at great discounted prices to buyers so we are happy to hear you have had a positive experience!
You just have to realize its pretty cheap made stuff but you can get good deals
Greetings Buck,
Thank you for your continued support and key membership in the Tophatter community. We're glad to hear you're getting good deals while shopping on Tophatter.
Warm regards,
Felicia C.
Still waiting for pay pal refund. Requested. Pissed off. Want a response from a real person.
I have bought several pieces of jewelry and I am so very happy with my order.
I'm very satisfied with all my; purchases off Tophatter, and would highly recommend any all user(s)
I never have any issues with any of my orders and just absolutely love the site
Hi Melissa,
Thank you for your review. My apologies for the delay. You are priority one and it's wonderful to know we delivered the superior experience you deserve.
Respectfully,
Angelique
So far its been good, everything I've ordered has been on point and fast shipping g
Hi there!
Thank you for writing your review. We're glad that your experience has been good so far and look forward to your continued support and key membership in the Tophatter community.
Warm regards,
Felicia
I have gotten nothing but wonderful deals on this website. I definitely recommend it to everyone!
Hi Charity,
Thank you for your review. I'm thrilled to know you've had a positive experience. We appreciate your support.
Respectfully,
Angelique
All of my experiences with Tophatter have been positive. They are prompt with delivery and refunds.
Thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!, Nancy
Kind regards,
Graciela
This is a fun site to bid on items and of course win! It is addictive
I'm very satisfied with the things I have ordered jewelry is true to size very beautiful
Overview
Tophatter has a rating of 3.4 stars from 7,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality and great prices. Tophatter ranks 181st among Auction sites.
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- San Francisco, CA, United States
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Business History
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm very sorry that our services haven't met your expectations. Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Graciela