TomTopReviews 3,474

Ordered a phone over a month ago, still hasn't shipped, and support doesn't answer their emails. They said:

Dear customer,

Thanks for shopping.
We are sincerely sorry to inform you because there was something wrong with the product of our supplier before, so you may not receive your order right on time as we original planned.

I waited 10 business days - nothing. No answer from support.

Very disappointing. If you want your product on time, or AT ALL, look elsewhere.

Very very very bad web site, very bad products, very bad service and very bad customer support. They have stolen my money.
I strongly advise not to buy any product at tomtop. I bought a mobile phone "UMI Super Smartphone 4G MTK6755 Helio P10" in July 2016.
After 8 months he had a big battery problems. A month later the battery had swollen enormously and the phone didn't work.
I tried to contact support of tomtop to explain my problem and I have suggested they give me back 75% of the price.
But I have got any answer until now.

I've ordered 2 earplugs. The order was put on hold. I was told that the price increased 250% and asked if i was willing to pay the difference. I said no and asked the order to be cancelled and a full refund. The order was cancelled and a new order was created automatically. No refund. While trying to contact someone to solve my problem contact was very difficult. After submitedgoogle app and other sites negative reviews i've got an answer and the goods shipped. Afrer 2 wrong tracking numbers sent and 2 weeks waiting the goods finally arrived. I dont recomend

Absolute nightmare to deal with, my partner bought a cable which was faulty. Purchased a 2 months ago and the saga has been going on since then. Back and forth emails trying to get my money back product doesn't work. So far they have offered me $10 usd and a $10 usd coupon on a £30 cable. Told me to take it somewhere to look at I did and the mechanic told me the cable will not work but couldn't ascertain if faulty or incorrect.
DO NOT USE DISGRACEFUL COMPANY

Blames the post office when their own tracking number doesn't even show the package entering the country.

Buyer beware.

A month go I purchased a 3D printer from this company through eBay. First of all the reason I chose them is that they claimed to be a domestic company, based in NJ, as I needed the item quickly. Obviously now I know that are based in China. The item I received was defective. I had to take video and upload to youtube, take photos and send, it just dragged on and I kept explaining that I needed the printer working quickly (it was ordered to help out a charity who print prosthetics for children). Eventually they admit that parts were defective and offered me a $30 refund so I can go find someone to fix it! To take more of my time running around finding a repair place and waiting for the repair! I said no and that I wanted a replacement or full refund. Days later they offer $40... days later $70. Ate this point I just needed to get a working printer so I said refund $100 and I wouldn't never use the company again and also leave appropriate feedback on ebay, which I did. I got the refund and ordered another printer from a reputable company. THE NEXT DAY they contact me again saying that they had 'spoken to their manager and GOOD NEWS! He had approved sending a replacement", I cancelled the one I had ordered from the other company Based on this. Then they start telling me I needed to change my feedback as it was 'hurting their business' BEFORE they ship the new printer. I said no. They kept messaging me telling me I only had 10 days to change feedback, after that it was too late, this is NOT TRUE, don't fall for that. IF they send an official request for feedback update you have 10 days, otherwise you can change it whenever. I told them to send me tracking and when I saw it was on its way I would deal with the feedback. They said it would ship in two days. Three days later nothing so I messaged again. Next day I get tracking and it showed an item now shipping from CA however I could not see that it was being shipped to me so I waited. Yesterday was the delivery date and the item WAS out for delivery... in SAN JOSE, CA which is 6 hours away from me. So... stay away and find a reputable company that have reliable products and who will not lie to you and try to trick you into giving they '5 Star feedback'

UPDATE: I posted this review, plus similar reviews on ResellerRatings and TrustPilot. Emailed TomTop with the links to all three reviews, and let them know that I'd be adding comments to other negative reviews on these sites. They shipped me a replacement drone within hours of receiving that email. Replacement was fine. So you can get adequate service out of them, but you have to do this to get it. Still don't recommend buying from them, but if you made that mistake, here's how you might get some satisfaction.

UPDATE TO UPDATE: Just noticed their idiotic response to this update. Of course I knew they could be contacted by email. As I said, I had been emailing back and forth with them. But you don't get any actual ACTION from them until you do something public like posting on here. For other customers who have problems (and I'm sure there will be lots of you), here's what I recommend: Email them one time and see if you get a legitimate response from them. If not, start posting on sites like this one. NOTE THE URL for your review, and email Tomtop with that address. Then you might expect them to actually try.