TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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TomTop

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Switzerland
1 review
0 helpful votes
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Nice!
March 28, 2017

My first order was awesome! Best Quality and fast delefery, but the third doesent arrived since toady, i hope it will come soon!

Date of experience: March 28, 2017
GB
1 review
0 helpful votes
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Fantastic!
September 2, 2017

Bought 3 piece luggage set. Great quality items. Packaged well & deliveredin 10days from ordering (uk warehouse). Highly recommend

Date of experience: September 2, 2017
Viet Nam
1 review
0 helpful votes
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Tomtop. Trust for return money whenever your order was broken, or not work as discription on web. I Recomment.

Date of experience: August 25, 2017
Lithuania
1 review
0 helpful votes
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Like
September 19, 2017

Fast delivery! Good comunication. Lot of discounts. I recomend buy from Tomtom.com store. I'm very pleased

Date of experience: September 18, 2017
Slovakia
1 review
0 helpful votes
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Perfect shop
October 9, 2017

I ordered Feiyu Tech Spg C. A delivery time of about 3 weeks. Everything was fine. For me, Satisfaction. Best regards Lubo

Date of experience: October 9, 2017
Brazil
1 review
0 helpful votes
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Great prices
October 16, 2017

Great prices for the best brands, good support, fast shipping. Much better then supportless gearb*st

Date of experience: October 16, 2017
Brazil
1 review
0 helpful votes
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TomTop is a very trusted company. Fast delivery and products exactly as anounced are remarkable. I strongly recomend it.

Date of experience: July 25, 2016
Ukraine
1 review
1 helpful vote
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Recommend
February 10, 2017

Very good shop, recommend. Fast delivery in Ukraine through Ukrposhta. Track numbers worked. You could see location revlno parcel.

Date of experience: February 10, 2017
Spain
1 review
1 helpful vote
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100% recomended
February 21, 2017

100% recomended. Best online shop. Perfect timing, never had a ny problem so far. I think they are fully trustable.

Date of experience: February 21, 2017
Canada
1 review
1 helpful vote
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Verry verry verry bad!
November 29, 2018

They are just kidding me! Customer service is verry bad! I lost 300$cad. Don't buy anything on this webstite!

Date of experience: November 29, 2018
shamy z. TomTop Rep
over a year old

Dear Lemarquis n.,

I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.

Tomtop.com

Germany
1 review
4 helpful votes
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Item with malefunction wouldnt replaced, no answers by e-mail, the chat only promises to get an answer

Date of experience: March 6, 2017
shamy z. TomTop Rep
over a year old

My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.

Poland
1 review
0 helpful votes
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Best shop!
September 5, 2017

Everytime very fast shipping (usually 2 weeks), shopping without taxes, good contact and best price make me sure i back to more shopping on TOMTOP;-)

Date of experience: September 5, 2017
Portugal
2 reviews
9 helpful votes
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Portuguese:
Para quem quer uma excelente loja e de confiança sem a preocupação de ver seus artigos cair alfândega como acontece noutros sites, em que os envios são enviados directamente de Hong Kong ou China, definitivamente este é a escolha, para tal basta no momento da compra escolheres o envio a partir do armazém europeu exemplo ( DE Warehouse) e em 3-4 dias terás o teu produto em casa sem qualquer preocupação adicional.
Recomendo Vivamente.

English:
Good Store With Europe Local House For No Tax

For those who want an excellent and reliable store without the worry of seeing your articles fall customs as on other sites, where shipments are shipped directly from Hong Kong or China, this is definitely the choice, for that just when you choose to buy shipping from the European warehouse example (DE Warehouse) and in 3-4 days you will have your product at home without any additional worry.
I strongly recommend it.

Date of experience: October 9, 2017
Italy
1 review
0 helpful votes
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Good price
September 27, 2017

Good price and fast delivery thanks for the offer, produit pas cher et délai de livraison reasonable franchement ne pas hésiter merci tomtop

Date of experience: September 27, 2017
Poland
1 review
0 helpful votes
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Everything ok!
August 22, 2017

Great selection awesome prices
I bought few things, shipping was super fast
Amazing experience and I would highly recommend TomTop

Date of experience: August 22, 2017
New York
1 review
0 helpful votes
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Excellence, Affordable and very easy to use. And I'm so happy to have like this item that I bought the JJRC flighing with a camera

Date of experience: March 22, 2017
Spain
1 review
3 helpful votes
Follow Toni V.
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We bought to them an rc car (Original Wltoys *******). The day we received the car we went out to try it and it didn´t work. I sent a mail telling them: "when you put it at full speed it stops and the lights begin to flash. To be able to use it you have to switch it off and on again. Nevertheless, it is a waste of time as the car stops again in a minute."
They answer me back me telling me to send them proof so I sent them some videos. They told me to wait 72 hours so I did it.
After waiting and no telling me anything I contacted them again and his answer was: "I have received the message from our technician staff and they said, Please confirm whether the battery interface is loose or not, resulting in poor contact. Please measure the battery voltage. See how many volts are filled. Will it be the same after filling? Hope you can understand"
My immediate answer was: "Hi again, As I already told you I own other rc cars with compatible batteries and the battery you sent me works with my eagle 3 rc car and the eagle 3 compatible battery has the same problem (stops running and light flashes) in your car, so the problem is not the battery (voltage or any other). With respect to the battery interface I do not detect any looseness resulting in poor contact so I do not think it is the problem either (I send them a picture)."
From this point a sent them two more mails with pictures of battery interace, my other batteries and my other cars to make them realize I was not lying but they didn´t answer. I also warned them that if they didn´t answer I would open a dispute in paypal but they didn´t answer. Finally after beginning the process they sent me a mail telling me if a partial refund of 5 euros would be aceptable. I didn't answer because to pay 59.7 (64.7 - 5 euros proposal) for a broken car sent from Europe it's a bad joke. They had the guts to tell me to take the car to a local shop to be fixed with the 5 euros!
So if I were you I would never buy a thing in this shop

Date of experience: January 31, 2019
shamy z. TomTop Rep
over a year old

Dear Toni V,

Thanks for your order and we are sorry for all the inconvenienced.

First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
Due to that we can not know well the details of your order. Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Tomtop.com

Brazil
1 review
0 helpful votes
Follow Luiz F.
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Essa foi minha primeira compra na loja TOMTOP, através de um anuncio descobri que a loja enviava o produto que eu queria para o meu pais, hora que outras lojas não entregam, a compra foi muito tranquila, e estou satisfeitocom a experiencia que tive. A TOMTOP está de parabens.

This was my first purchase in the TOMTOP store, through an advertisement I discovered that the store sent the product I wanted to my country, when other stores did not deliver, the purchase was very quiet, and I am satisfied with the experience I had. TOMTOP is in congratulations.

Date of experience: July 19, 2017
Poland
1 review
0 helpful votes
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I like TomTop and fast delivery from EU wholesales. I bought photo studio kit from DE Wholesale, and everything is good.

Date of experience: August 15, 2017
India
1 review
0 helpful votes
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Very nice products
October 2, 2017

I AM SEEING SOMANY NEW PRODUCTS USEFUL FOR THE PHOTOGRAPHERS AND VIDEO GRAPHERS TO USE... LIKE TIME LOPSE 360 DEGREES ROTATOR... AND GIMBAL FOR THE PRODUCTS TO USE THE CAMERAS IN ACTION WITH OUT ANY JURKS... AND STNDS LIGHTING SYSTUM OF NEW PRODUCTS EVERY DAY...

Date of experience: October 2, 2017

Overview

TomTop has a rating of 2.9 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 5th among Wholesale sites.

service
293
value
296
shipping
298
returns
221
quality
279
This company responds to reviews on average within 1 day
+141