Bought several items from them, the first was great but then things started to be very clear, second item i had to complain due to a deceiving product advertising, and they refunded with some points, which is ok at best, but one of the last items was a 64GB microsd i bought that is in fact a FAKE product, with only 1,1GB. Sent them several emails, pictures of the tests, they didnt even bother to answer after my second email (order AN17I08V3908-QBZRSD), Paypal solved my refund problem but not due to them. The last order to arrive was only with half of the products, already sent them an email, didnt answer (AN17I26P4225-PHBZAC).
They dont have a minimal costumer service department, only by email and they only answer once a day (when they answer).
*******@3libero.it
Ho pagato l'acquisto di 5 batterie per il drone, e non ho mai ricevute, nonostante abbia sollecitato tantissime volte.
Originale JJRC H37 6-Axis Gyro elfie WIFI FPV macchina fotografica 720P Quadcopter pieghevole G-sensor mini RC selfie Drone SKU: RM7429
US$99.99US$41.99Save US$58.00
1
5Pcs originale JJRC H37-0001 3.7V 500mAh 20C LiPo batteria e 5-Port Charger Set per JJRC H37 E50 selfie Drone RC Quadcopter SKU: RM7143
US$39.99US$19.99Save
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Excellent Service. Quick Customer Support. Delivered The Product As Promised. Product Is Nice As Published On The Portal.
The Tomtop site It's fantastic and the VISIO drone is the best! The shipping was very fast. Tomtop is the best site of droni and other product
Found TOMTOP the best online seller in the present day considering its pricing policy and customer service.
RECOMMENDED
Great product and seller
My purchase was fast and easy, I recomned
It was very fast, it surprised me a lot.
HAI I AM MANISHA PRASAD, PHOTO\VIDEO GRAPHER IN YOUR APP I AM SEEING SOMANY NEW PRODUCTS USEFUL FOR THE PHOTOGRAPHERS AND VIDEO GRAPHERS TO USE... LIKE TIME LOPSE 360 DEGREES ROTATOR... AND GIMBAL FOR THE PRODUCTS TO USE THE CAMERAS IN ACTION WITH OUT ANY JURKS... AND STNDS LIGHTING SYSTUM OF NEW PRODUCTS EVERY DAY...
FINALLY THANKS TO TOM TOP FOR YOUR ITEMS NEWLY INTRODUCING REALLY GREAT... KEEP IT UP SIR
Dear seller please help me how to parches your product i only have indian rupay debit card and how can use to your wapsite please talk me thank you!
Hi, pls you can directly send the money to me by bank.
Bought a Le Max 2 phone that was delivered from their German warehouse.
The phone arrived with seals broken.
There is a scratch on the back of the phone.
There is no option on the phone to update OS (checked forums and have been told that I need to re-install stock ROM).
After writing a similar review on the TOMTOP site, I received this email:
Hello! Im Justin. We have received a lot of feedback on our TOMTOP official website because of your support. We truly appreciate it and will definitely work hard to better serve you.
We are now offering a 2USD COUPON for you, but ask in return that you write a positive review on any one of the three websites. You will get 3USD COUPON if you write on two websites. You will get 5USD COUPON if you write on three websites The following are instructions to receive your gift:
Please click any of the following websites:
Link to trustpilot
Link to sitejabber
Link to resellerratings
Write your review and activate it.
Send your review link back to our email adress: support at tomtop.com
We will immediately send you the COUPON, in return!
Warning - If you see a "great" review for TOMTOP you can safely assume it written in return for a reward.
I have never had this issue with Ali Express or Banggood.
Ummm, it must be on of our stuff made this mistake ````` so sorry for the confusion, anyway i will help you to solve your problem, please kindly let me know your email address and order number for checking your order details and working out an satisfactory solution for you. In this kind of case, we usually will send a replacement or issue full refund.
I received the Drone mini FQ17W. As indicated.
After fault I contacted TOMTOP, Lisa proposed to solve the situation, I wait.
Thank yo
I BOUGHT SOME DOLLS FOR MY DAUGHTER, WE ARE VERY SATISFIED OF OUR SHOPPING, IT IS EASY, CHEAP AND THERE IS A LOT OF CHOICES
TOMTOP HAVE A VERY GOOD SERVICE;
MY BUGS CAM WAS WRONG AFTER FIVE WEEKS (BAD COLORS)
TOMTOP SENT ME A NEW ONE FREE
THANK YOU
After complaining to PayPal, I got confirmation it was sent and the item finally arrived in good condition 5 weeks after I ordered it.
I am so sorry on making you dissatisfaction, we will improve your service, looking forward to cooperate with you again.
I ordered JJRC H36 2.4G Mini Drone RC
Quadcopter - Blue On May 27 paying with PayPal. The money is taken from my credit card, but I haven't received the item, or confirmation of the order or anything else. Seems like a ripoff to me. Cmlyneis
Hello. I need to heave my money back for Order Number: AA17G14L4134-RUCM14. The product is a piece of junk. Not working from unpacking till now.
Hi, pls kindly send some photos and videos able to showing the problem to us for checking then i will work out solution about this case.
Good seller but sometimes long delay
Good price
Many high-tech choices
Good commercial tracking
Possibility to pay by paypal
My order did not come they said they shipped out on12-13-2015 the tracking number is fake my order number is35R*******B******* and the Item number isY1261BL1
Good site for shopping, good deals. I ordered quadcopter from this site in good price. Syma X8HC is perfect quadcopter for beginners.
Fast delivery of a very good range of products. Excellent service. No problems for last few years.
I just bought a new item and I am very happy, because the item has been quickly posted and I will soon receive it, Thanks Tomtop...
Ordered us version of tv tuner got the europe version instead.
After 7 emails and a promise of a new one never got it
NOT HAPPY
Overview
TomTop has a rating of 2.9 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 5th among Wholesale sites.
- Visit Website
- Shenzhen, GD, China
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Wholesale Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Geek
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
We have sent a email to themoneymanshow@gmail.com to offer the order details, please kindly check your email inbox and reply to us as soon as possible. We hope you will receive the parcel soon.
Tomtop.com