TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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TomTop

How would you rate TomTop?
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France
3 reviews
9 helpful votes
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Good
April 14, 2020

Good company,
But it would be very good if she gave an invoice from the European warehouses...

Date of experience: April 13, 2020
Mexico
1 review
0 helpful votes
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I RECOMMEND TOMTOP FOR THEIR PRICES AND VARIETY OF PRODUCTS THAT ARE OFFERED.
QUICK AND SAFE SHIPMENTS BUT ABOVE ALL THE OFFERS OF ITEMS.

Date of experience: April 18, 2017
Arizona
1 review
4 helpful votes
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Horrible
February 27, 2017

I bought a phone and it was defective 4 months later I still dont have a replacement or refund NO CUSTOMER SERVICE AT ALL!

Date of experience: February 27, 2017
shamy z. TomTop Rep
over a year old

My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.

Turkey
1 review
0 helpful votes
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Selling smartphone with good price and super customer service.
They replied my mesaages bery quickly altough i ask many questions

Date of experience: August 26, 2017
Ukraine
1 review
0 helpful votes
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All is well.
September 13, 2017

Prices are lower than in other stores. Fast delivery, all is well. I bought a microSD on 64GB of 10 grade Sandisk.

Date of experience: September 13, 2017
China
1 review
1 helpful vote
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I purchased a AC Power Adapter Charger for 15" 17" Apple MacBook from tomtop, All good, as described, would happily purchase from this seller again.

Date of experience: June 3, 2013
Bulgaria
1 review
2 helpful votes
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I HAVE LESS PURCHASE, but in the future intend to buy MORE PRODUCTS FROM THIS BECAUSE I liked Saito GOODS AND PRICES. THANK YOU THAT THERE.

Date of experience: December 28, 2016
shamy z. TomTop Rep
over a year old

Thanks so much for your supporting!

RU
2 reviews
2 helpful votes
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AN5000 4K Sports Camera
September 6, 2017

I ordered an Andoer AN5000 4K 24fps WiFi Sports Action Camera
(Item# D4697W). It came in 8 days but the plastic transparent waterproof cover had scratches and It cant be used for foto!

Date of experience: September 6, 2017
shamy z. TomTop Rep
over a year old

Dear customer, please kindly let me know your order number and email address, i will help you to check the details and give you a satisfactory solution.

Brazil
1 review
0 helpful votes
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Recommend to TOMTOP
June 14, 2017

I bought at TOMTOP and recommend the store, it has a partnership with Ebax in Brazil which gives more security to the business as well.

Date of experience: June 14, 2017
Brazil
1 review
0 helpful votes
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Very good
September 5, 2017

My experiences with TOMTOP were very good. Fair price, fast shipping and also, for us Brazilians, interest free installments with low IOF.

Date of experience: September 5, 2017
Austria
1 review
0 helpful votes
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Very fast delivery, but I have written the customer support twice because I wanted some TOMTOP Points back and they havn't answered!

Date of experience: June 6, 2017
Mexico
1 review
0 helpful votes
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Best services
August 26, 2017

I received my items on the specified dates and they have the best options on the market, and then a perfect tracking number. EXCELLENT

Date of experience: August 26, 2017
France
1 review
1 helpful vote
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TOP!
October 13, 2017

Le meilleur site pour commander nos produits high tech! Livraison fiable et rapide, beaucoup de produits, des promotions plus qu'intéressante!

Date of experience: October 13, 2017
Brazil
1 review
0 helpful votes
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I bought a gimbal from Zhiyun on Tomtop and I am very pleased with the purchase the deadline was respected and the product came in perfect condition!

Date of experience: September 12, 2017
Spain
1 review
0 helpful votes
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Tomtop is great
November 20, 2015

Tomtop is a website that I recommend because I bought there and unbeatable prices and delivery speed is very good, I am very happy to buy Tomtop

Date of experience: November 20, 2015
GB
2 reviews
0 helpful votes
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Great customer service and products from afar will be buying my next drone from there again thanks, guys.

Product id ~ RAN17G10X1231-G9FAJ3

Date of experience: September 23, 2017
RU
1 review
0 helpful votes
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The goods received.
Quality is excellent, I thought it would be worse
I think I'll order again.
Order No.: AN17C02F4808-AXKYYEOrder date: 2017-03-02

Date of experience: June 1, 2017
Illinois
1 review
1 helpful vote
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Great deals at a reasonable price 4 all computer, drone, cellular phones, electronic and entertainment needs. Everyday is Boxing Day@ TOMTOP.

Date of experience: December 30, 2016
shamy z. TomTop Rep
over a year old

Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!

Portugal
1 review
6 helpful votes
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Fake SDHC Cards
May 9, 2018

Bought 3x 32gb sdhc card and received 3 400Mb sd card with 32gb printed on it.
They sale fake stuff.

Date of experience: May 9, 2018
Hungary
1 review
4 helpful votes
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Xiaomi drone 4K
August 13, 2017

-My 4K Xiaomi drone was to arrive with a 3-6 days shipping. It arrived 13 days later.
-The WiFi connector was not in the box (another 10 EUR purchase from another site) as described, yet there was a set of prop guards -what is useless for me since I was not planning to fly it indoors.
-Straight out of the box at the very first use (trying the connectivity with phone and camera) I realized that the camera system (probably the gimbals) is not working.
- The camera would not stay steady, it is steady for a 2-3 seconds and then it would "fall" and after 5-8 seconds it will try to stay steady and it is falling again, following a 15-20 seconds "adjusting itself" (spinning its "head") like R2D2 when it got hit in the star wars.
-CUSTOMER CARE IS NON-EXISTENT. Only after opening a case with PayPal they answered, asked me for 1-2 days (!) After many days later when I reminded them, they wrote me to "check my local POST OFFICE for my order"... Clearly, they don't even read the e-mails.
So forget about the customer service, warranty, or any attention what so ever. At this moment I am returning it for more than half price of the drone with traceable shipping.
-If I add the costs so far I could buy a much better drone from a reliable seller, at this moment I am just hoping to get back something. SUPER disappointed specially because I ordered a Xiaomi scooter also, so I will have sleepless nights before it can be tried out...
-Xiaomi drones are absolutely not on the level of DJI. The price is OK if you are lucky not to have problems with it, TomTop wont help you in case you have. Spend your money wisely...:(
+they don't let you post this negative review on the site...

Date of experience: August 13, 2017
shamy z. TomTop Rep
over a year old

Dear customer, actually if you want a reliable drone and do some sophisticated works with it, we strongly commend you to order DJI, we will update you once the returning item arrived.

Overview

TomTop has a rating of 2.9 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 5th among Wholesale sites.

service
293
value
296
shipping
298
returns
221
quality
279
This company responds to reviews on average within 1 day
+141