Thank you runa I am very happy to chat with Runa any problem my orderan always Runa can finish very satisfied for runa service
I liked this internet shop. Here choice big and delivery quick than in the other shop.
Great, thanks Tomtop. Very Good store. O atendimento tem que melhorar muito ainda. Preços muito bons.
Fast and perfekt
I would recomend my friends to order from this page. Inwas glad to recive my items.
I bougth a hard disk, 1TB Portable External Hard Drive it was cheap and was ok. Delivery very fast to Spain
I received a watch last week but it came with a defect, I made a report on the site and until now I got no answer. Order No.: AN17F27A2433-3E7DRE
Tomtop is the worst peice of hustlercompany I ever have dealed with.
They sold me a drone (Hubsan H507A) and the charger was no good, would`nt charge, the battery was defect, and when I wrote to them, they keep on asking for pictures, and they get them, but then they want video and sfuff, but I NEVER get a new charger and battery.
SO I was nessesery to buy a new charger + battery from another dealer her in AliExpress: WZ Global store, and THEY sent it fast, and it was working, so about TOMTOP, is my recomedation: DONT EVER USE TOMTOP, ITS A HUSTLERCOMPANY, AND THEY NEVER REFUND THE DESTROYD STUFF THEY SENT TO PEOPLE, IF YOUR ORDER IS BROKEN BY ARRIVEL, YOU HAVE TO DEAL WITH IT YOURSELF, BECOURSE TOMTOP NEVER REFUND ANYTHING...
So relieved that they finally came! It took about a month by they are here!
Best online seller! Fast shipping and good communications with seller... will buy more in future...
Very Good site shop! I'm from Brazil, it's my first shop on Tomtop, i Like!...
DO NOT BUY FROM THIS COMPANY! YOU WILL NEVER RECIEVE AN ITEM OR YOUR MONEY BACK! THEY STOLE 50$ FROM ME! THIEFS AND LIARS!
I ordered a quadcopter from them on 11/30/15. I paid the extra shipping charge to get it here faster. First my order said SHIPPED then it changed to ON HOLD. When I finally got ahold of them via e-mail they stated the item had been returned back to them because the shipper wouldn't transport it because of the lipo battery's. They stated they could resend it by another shipper and It would take 10 to 15 days to recieve. So I agreed and they also gave me a refund for the difference in shipping. Most of my wait time was not from them but from the ISC Sort Facilities where packages comes into the US. I got my package 12 days after it shipped out from china. It took a day and a half to leave china then entered the US at the ISC Sort Facility where customs are and it set there for almost 9 days. Then finally once it left there it was a day and a half from Miami FL to East Tennessee on my doorstep. THANKS TOMTOP.COM HOPE TO DO MORE BUSINESS IN THE FUTURE! ALSO SPECIAL THANKS TO RONA AT TOMTOP.COM FOR ALL YOUR HELP!
Best products in TOMTOP best service and shipping is little bit slower make it fast safe and secure with less price.
DO NOT BUY FROM TOMTOP AT ALL. BUYER BE WARE,,,,,,,,!
I PURCHASED A GOS AND SENT THEM AN ENAIL REQUESTING UK. MAPS AS WE WERE DRIVING AROUND THE UK IN NOVEMBER. NO UK MAPS INSTALLED AUSTRALIAN ONLY INSTALLED CONTACTED THEM AS WAS PROMISED FROM THE DAY ON A REFUND OR MAPS TO BE SENT VIA EMAIL OR USB... 8 months later NOTHING BUT LIES.
NOW THEY HAVE PUT AN AUTOMATIC NOT IN OFFICE REPLY EVERY fortnight I try and contact them New message from: tomtop_au Top Rated Seller(280,072RedShooting Star)
Hi, dear buyer, so how about we refund you firstly, and you can wait it patiently and when you receive it, you can repay for it to us, is that ok? Thanks,
And by the way, would you mind kindly leave us a positive feedback firstly, is that ok? Thanks, waiting for your news, thanks
Happy New Year
Reply
Your previous message
And guess what...
9th January 2018 and still no delivery.
So what do you want Ne to do now.
Getting sick of the total lies being sent to me.
Now you need to return my money and enough to return the GPS.
Tomtop_au:
Hi, dear buyer, really sorry for that, and it is in transit, and would you mind wait it 5-7days, and and if you do not received at that time, and we can refund you asap, is that ok? Thanks, please wait it patiently and hope you can receive it asap, thanks
Edit
Dear Joe D,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
Very good online shop, I bought a Leagoo T5 at a very good price, delivery times were very good and I am very satisfied with the product.
I am using TOMTOP from Japan. Compared to other resellers, we often discount Leeco's products, shipping is also accurate.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to support@tomtop.com. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
TomTop has a rating of 2.9 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 5th among Wholesale sites.
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!