Toni V.

We bought to them an rc car (Original Wltoys *******). The day we received the car we went out to try it and it didn´t work. I sent a mail telling them: "when you put it at full speed it stops and the lights begin to flash. To be able to use it you have to switch it off and on again. Nevertheless, it is a waste of time as the car stops again in a minute."
They answer me back me telling me to send them proof so I sent them some videos. They told me to wait 72 hours so I did it.
After waiting and no telling me anything I contacted them again and his answer was: "I have received the message from our technician staff and they said, Please confirm whether the battery interface is loose or not, resulting in poor contact. Please measure the battery voltage. See how many volts are filled. Will it be the same after filling? Hope you can understand"
My immediate answer was: "Hi again, As I already told you I own other rc cars with compatible batteries and the battery you sent me works with my eagle 3 rc car and the eagle 3 compatible battery has the same problem (stops running and light flashes) in your car, so the problem is not the battery (voltage or any other). With respect to the battery interface I do not detect any looseness resulting in poor contact so I do not think it is the problem either (I send them a picture)."
From this point a sent them two more mails with pictures of battery interace, my other batteries and my other cars to make them realize I was not lying but they didn´t answer. I also warned them that if they didn´t answer I would open a dispute in paypal but they didn´t answer. Finally after beginning the process they sent me a mail telling me if a partial refund of 5 euros would be aceptable. I didn't answer because to pay 59.7 (64.7 - 5 euros proposal) for a broken car sent from Europe it's a bad joke. They had the guts to tell me to take the car to a local shop to be fixed with the 5 euros!
So if I were you I would never buy a thing in this shop