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TobiReviews 853

2.5

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Tobi Reviews Summary

The company's reputation presents a mixed picture, with notable strengths in product variety and fast shipping, as many customers express satisfaction with the quality and fit of their purchases. However, significant concerns arise regarding customer service, with frequent reports of unresponsive support, issues with returns, and dissatisfaction with the quality of some items. While some customers have had positive experiences, the prevalence of complaints about misleading product representations and unprofessional service suggests a need for improvement in customer communication and product consistency. Overall, the brand could benefit from addressing these customer service deficiencies to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
125
value
141
shipping
143
returns
53
quality
321

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New Jersey
1 review
4 helpful votes
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Just, no.
March 29, 2015

I bought from Tobi because they were reccomended to me by a friend. I was so excited to receive my order in the mail. It came yesterday and the only reason I am not sending every last item back, is because a couple of the items I bought are final sale and nonreturnable. The "Forever crossed shift dress" feels like paper, the material is so cheap and it's completely see through. The "Devine love skirt" is designed for someone who has no hips or butt whatsoever, even though I used the size guide and chose my size based on that. The "caged in maxi dress" is designed for someone who likes to show their nipples while wearing the dress because the neckline hangs incredibly low. And there is stitching hanging out all over the place on this dress. I would have to get it altered and cleaned up in order for the dress to look less sloppy. I never write reviews, but this just pushed me over the edge. Forever21 and Love Culture are 10 times better than Tobi and they are less expensive. And at least when I order from them, the items I receive will fit properly and won't look like a middle school sewing project...

Date of experience: March 29, 2015
Massachusetts
1 review
0 helpful votes
Follow Jennifer K.
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I got four dresses from tobi! I will link them so you can know!
http://www.tobi.com/product/*******-tobi-lust-love-dress?color_id=*******
I got this dress in black in a xsmall
http://www.tobi.com/product/*******-tobi-say-what-i-want-dress?color_id=*******
I got this in a xsmall
http://www.tobi.com/product/*******-tobi-delicate-angel-dress?color_id=*******
I got this in white xsmall
http://www.tobi.com/product/*******-tobi-call-me-sweet-dress?color_id=*******
I got this in navy xsmall

I was most nervous about sizing. I am 5ft and 103 lbs. I was worried it was either gonna be too small or too big because I have curves. This xsmall fit me just right. The "call me sweet dress" is loose so it was perfect. The plaid dress was perfect in xsmall because it was loose as well. The quality of those dresses they are not cheap material. When you feel it. It is H&M Urban Outfitters quality. The the other two dresses were more fitted in the sense they both have zippers it was defintely a tight fit. So def size up for more structured type dresses especailly ones with zippers. My package came within a week of ordering! Super fast super reliable so far!

Date of experience: March 28, 2015
Wisconsin
1 review
2 helpful votes
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Love Tobi!
March 27, 2015

I don't understand why they are getting horrible reviews. I've ordered from them several times. One time they sent me the wrong item. However, they let me keep it in addition to sending me the right item and also gave me a coupon code to make up for it. As for the quality, things from tobi have always been well made and nice material. It's obviously not going to feel like designer clothes but it's SO much better than things from forever 21/charlotte russe. Overall, I love Tobi's clothes and they're customer service.

Date of experience: March 27, 2015
Kentucky
1 review
0 helpful votes
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True to size
March 26, 2015

I am so so happy with the purchases I just received from tobi. I ordered them on Sunday night and was hoping they would come before I leave for spring break the best saturday and they came that Thursday! I was thrilled to see how early they came and everything fit. I was so nervous that the small was going to be so tiny but I stuck to my gut and everything fits wonderfully. Only bad side is the bottoms to a bathing suit I ordered are so so small but the top fits fine.

Date of experience: March 26, 2015
California
1 review
3 helpful votes
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GO FOR IT!
March 18, 2015

Okay, so like all of you, I searched reviews on tobi.com for days before making the decision to order! I was so scared they would be terrible based on the reviews on here... but the products were just what i imagined! The fabric for one of them was a little diff. Then i pictured, but totally still was cute! I order two dresses in a Large. I don't wear a large, I'm a size 7 5'7 130 lbs... but on their size chart, it said a Medium was a 6... I didn't want them to be tight, so i went with the large! Love them! And not super hoochy short either, great length. Loved it! I recommend you to take the chance on them. Every thing bought online is a risk, either you'll like it or not, so take a chance on tobi!

Oh and shipping was quick. Placed my order Friday, received it Wed. (live in Santa Barbara)

Good exp.
Will def order again!

Date of experience: March 18, 2015
Washington
1 review
1 helpful vote
Follow Sarah J.
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I recently bought a medium of the Ever So Scalloped shift dress in a mint color. I was planning on wearing it to my friends wedding but I am sending it back. I immediately knew something was off just looking at it. The shoulders seemed too narrow. Low and behold, the shoulder part was wayyy too high and did not leave any room. The dress bunched up on my chest, making it very very short. My cheeks peaked out under the slip. As for that it fit quite nicely. However, I was severely disappointed considering how expensive it was.

Date of experience: March 18, 2015
Missouri
1 review
1 helpful vote
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I purchased a dress before looking at the reviews. It was a size small and I'm a dress size 4 so I just went with the measurements. It was so tiny it didn't even get over my head. Then the fabric is see through so I couldn't even wear it anyways if it fit! Worst experience ever. Do NOT buy from Tobi!

Date of experience: March 16, 2015
Florida
1 review
0 helpful votes
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GREAT COMPANY
March 14, 2015

They are very nice and helpful with customer service. I have not regretted a purchase from tobi.com! They also have great sales… Much love to Tobi

Date of experience: March 13, 2015
Canada
1 review
1 helpful vote
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I bought a "coat" and a simple white bodycon dress but I was so incredibly disappointed. The quality is absolute crap and so cheap I would reconsider wearing it out. The "coat" was retailed for OVER a hundred dollars, but when I received it, it was literally a piece of fabric with a hook. Even my friend was like wtf expecting it to be 4 times thicker in comparison to the pictures. And the dress had stains on it, cheap cotton and was see-through. Are you kidding me? Don't ever buy from Tobi. They may have pretty models and nice pictures, but their products are definitely not worth your money. It almost felt like I was scammed by their horrible over-priced clothing, that in reality, would not cost more than $25...

Date of experience: March 11, 2015
Michigan
1 review
11 helpful votes
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I was really nervous to buy from Tobi since I had seen quite a few bad reviews about quality or service etc. but a friend of mine had a great experience and vouched for the quality so I gave it a try. The 50% off was quite an incentive too. I bought 9 items of different materials and I expected a few to not work out but I was wrong. I love every single piece and I'm really excited to wear them! Shipping- it arrived really fast (yay!). Price- Not the best prices, but with 50% off, it's very doable. I can see myself wearing some of these pieces a few times and others I'll probably keep for years because they're SO comfy. So I'm not mad about the price. I will shop there again!

Https :// www.tobi. Com/i/NDkyMjQ5Nw==%0A

+8
Date of experience: February 27, 2015
Washington
1 review
0 helpful votes
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I love this site!
February 27, 2015

I've never had a problem with this site I love it, the package comes within a few days they have very unique and stylish clothes (dresses) especially and the prices are reasonable

Date of experience: February 27, 2015
California
3 reviews
1 helpful vote
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Great product and service
February 26, 2015

I have bought a few things from the site, and even had to return an item. The quality is always great, and the returns are processed easily!

Date of experience: February 26, 2015
California
1 review
4 helpful votes
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Navigation is frustrating
February 24, 2015

I love Tobi but not their website. It's a nightmare trying to find a piece in a specific color unless you click through their endless pages and pray that you find something. I also do not like how they show the same item in a different color like a gazillion times. Please display one item 1-2 times max and not for every single color. Save space and save time for the shopper. I wish there was a filtering tool where you can choose color, size, etc.

Date of experience: February 24, 2015
New York
2 reviews
29 helpful votes
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I love Tobi.com!
February 20, 2015

I have been shopping on Tobi for about 2 and a half years now. It is one of the only clothing stores online that I actually trust. Everything I have ever bought on Tobi.com, I've loved. It is hard for me to find clothing that fits well because I am 5 feet tall, 115 lbs, very wide hips and tights, very small waist and chest. In the beginning, I assumed all of their clothes was for tall lean women, but I was wrong! You just need to be smart about what you buy, like if you're going to buy a maxi dress and it's not petite (they don't carry petite sizes, I usually buy XS or S), then anticipate that you're going to have to get the bottom tailored but it should fit. I probably have over 30 articles of clothing from Tobi and some pieces are my favorite things I own. The quality is always good, they prices aren't bad, and I've never had to return anything because i'm always pleased!

Date of experience: February 20, 2015
Canada
1 review
1 helpful vote
Follow M L.
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Never again.
February 17, 2015

I don't normally order clothes online, but they had such a good deal! I placed my order on February 3rd, 2015 and received it on February 16th, 2015 (I chose the USPS First Class International shipping method because who really wants to pay an additional $40?). I was still able to track my package even though I didn't choose the USPS Priority International option (I live in Ontario, Canada by the way). When I received my package I was super excited since this was my first online purchase but I was quite disappointed. I'm only satisfied with 2/5 of the items I purchased. One of the items wasn't even what I ordered, and the other 2 items were too large (Cradle Back dress & Laced in Love romper). The quality of the Cradle Back dress is quite terrible, really thin. I haven't returned the items yet, but I know I'll have to pay an expensive fee to ship it back to the US, FML. Not a happy camper right now. Never online shopping again.

Date of experience: February 17, 2015
New Jersey
1 review
0 helpful votes
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Had a horrible experience
February 12, 2015

Had a horrible experience. Ordered a dress for a specific event and it never came. I would NOT trust tobi with your money! Go to a different online website, do not use tobi.

Date of experience: February 12, 2015
Delaware
1 review
1 helpful vote
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If I could I would give them NO star! Ordered a dress for my daugheter for Christmas. Like most people, I ordered it early. When she opened it the dress was too small. When I went to return it they deducted 50% off the dress because it was over 30 days. And then guess what? They said they NEVER received the return. In all the years I have mailed packages, they have always gotten there... HMMMM

Date of experience: February 11, 2015
Canada
1 review
2 helpful votes
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Absolutely awful
January 26, 2015

Absolutely awful. Me and my friend ordered about 5 dresses from tobi and they took about 3 weeks to come. When they finally arrived I noticed that they sent me the wrong dress and along with it being the wrong one, the one they sent me was ripped in 2 different places and unwearable. I emailed them explaining that they sent me the wrong one and they said the one I wanted was no longer available and to send the wrong one back for a refund. They also failed to mention that we had to pay $40 for customs separately for shipping to canada

Date of experience: January 26, 2015
Florida
1 review
1 helpful vote
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I've bought from Tobi many times and I love the quality of their clothes. Shipping is so fast, and always free, both ways. Their customer service is excellent and they are always fast to respond to my emails. I've bought birthday, graduation, and christmas dresses from here and they're always the first website I go to when I need an outfit. They also offer 50% off at least twice a month, can't go wrong with that! Love tobi!

Date of experience: January 21, 2015
Minnesota
1 review
1 helpful vote
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So confused on how anyone can rate this website bad. I ordered so many items and everything that came in is absolutely wonderful. I've never even entered a store and tried a bunch of stuff on and liked it all. The clothes fit great and are better quality than I expected for the price point. Aside from the clothing, the customer service is outstanding. Everyone was so helpful. I will definitely be ordering from this website again.

Date of experience: January 18, 2015

From the business

Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.


+21