Tobi Reviews Summary
The company's reputation presents a mixed picture, with notable strengths in product variety and fast shipping, as many customers express satisfaction with the quality and fit of their purchases. However, significant concerns arise regarding customer service, with frequent reports of unresponsive support, issues with returns, and dissatisfaction with the quality of some items. While some customers have had positive experiences, the prevalence of complaints about misleading product representations and unprofessional service suggests a need for improvement in customer communication and product consistency. Overall, the brand could benefit from addressing these customer service deficiencies to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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The dress was too big so its on its way back to Tobi.
The experience was fine. I believe the order was a little delayed but not by much.
I ordered the dress from Tobi for a wedding and didn't think it would be processed or shipped in time because I ordered it just a couple of days before the wedding. But it was processed the very next business day and it got to me in time for the wedding! I am so impressed with Tobi and their quick service.
Ordered a mocha ribbed dress and it was super cute and flattering!
Just as expected in the pictures, a little see through though.
I had to return my dress because it was not the dress I had purchased.
The pants are adorable, and super comfortable. My only complaint would be that xs is never really xs, I'll have to get them taken in a little bit.
Shipping took way too long on the website it said 3-5 days and the tracking would take a few days to update at a time. It was supposed to be for my moms wedding and it came a few days after, disappointed in the shipping and tracking. Overal the dress is beautiful but shippping took about 2weeks
Great quality. Super soft material, true to size and fast shipping.
Lovely quality! Quick delivery. Thanks Tobi! Good fit!
I received my order quickly and the dress fit as expected!
Loved the dresses except one was so wrinkly but i wrote one to a wedding and it was very pretty
I've shopped with Tobi a handful of times and each time it's the same simple, easy and quick experience. Even with the effect of Covid-19 my package arrived to Canada in aprox 2 weeks. The clothing quality is great as always. Thanks Tobi!
From the business
Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members