Tobi Reviews Summary
The company's reputation presents a mixed picture, with notable strengths in product variety and fast shipping, as many customers express satisfaction with the quality and fit of their purchases. However, significant concerns arise regarding customer service, with frequent reports of unresponsive support, issues with returns, and dissatisfaction with the quality of some items. While some customers have had positive experiences, the prevalence of complaints about misleading product representations and unprofessional service suggests a need for improvement in customer communication and product consistency. Overall, the brand could benefit from addressing these customer service deficiencies to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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Great! There were 2 items that I will be returning because they looked a lot different on the website than in person. However, the rest of my items were so cute and I can't wait to wear them!
They were all too big and 30 days wasn't enough time to return them Because I was super busy with work and trying other dresses for weddings
I have been shopping with Tobi for years. They also have cute clothes & good deals. Any issues that I have had they help you out pretty fast & have easy returns. Usually shipping is faster but with the pandemic I know things have been delayed so it is understandable.
I ordered this dress for a wedding this past weekend, and it is super pretty, and looks gorgeous. It just arrived 4 days after the wedding-and a day later than it originally said.
I bought the fringe sweater in wine and I love it! It fits perfect and I love the way it looks. I also bought the body suit which I feel runs small. I do like it but wish I had gotten one size up. Over all I'm happy with my purchase and will shop your site soon.
Quick and reliable service
Package came before the expected delivery date
Quick shipping and item was even nicer than shown on the website. I will order from Tobi again. I am completely satisfied with my jumpsuit.
It was good. No problems. Return was easy also. We will order again.
It took much much longer than it was supposed to for the delivery to take place. Then, the clothing sizes were not aligned with the sizing chart on the site.
Excellent quality in items, but shipping took way too long.
Good quality material but it all fit weird. If I sized up it would have been too big. If I sized down it would have been too big
Fast and quick Delivery. Great experience with Tobi! Will do business again with them
The quality and fit has changed over the years and they no longer give refunds. I know have almost $300 in credit and every time I order I am always unsatisfied and return everything. The process is sooo long and tedious.
This was not the dress I ordered but I am going to keep it. It was supposed to be hunter green with dark green lace and there was no lace pattern on this dress.the order slip that came in the package had a picture of the one I ordered as well.
Shipping took about 5 days or week, but arrived undamaged. It looks very close to the picture, although I think the bottom part of it is a bit tighter than it looks in the photos. Still very cute. I wish it was about an inch or two longer but i'll still wear it for a wedding.
Delivery was fine. No problems with timeliness or with the item itself.
I loved it. The only thing I didn't like is that I could not select shipping options for delivery to Switzerland. But for the rest great shop.
The dresses were too small with little give in the band around the ribs.
From the business
Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members