Tobi

So confused on how anyone can rate this website bad. I ordered so many items and everything that came in is absolutely wonderful. I've never even entered a store and tried a bunch of stuff on and liked it all. The clothes fit great and are better quality than I expected for the price point. Aside from the clothing, the customer service is outstanding. Everyone was so helpful. I will definitely be ordering from this website again.

Awesome! I was a little apprehensive after reading the reviews on this site, but I have to say, I am so so please with my purchases. Not only were the prices super reasonable, but I got everything in less than 3 weeks (I am in Canada). I ordered 2 knit sweaters (both exactly as pictured) and a beautiful lace dress (better than the pictures). I will definitely be purchasing from Tobi again, as well as recommending it to friends.

I had terrible customer service experience with Tobi. Spent over $100 on dresses and clothes that I NEEDED for a live performance. Not only did I wait 2 WHOLE months for my order to be sent to me, my package was lost somewhere on the way. Tobi told me to send future orders to a "Secure Location". (As if my own house with its own mailbox isn't secure enough? Lol) They were rude and did not care for my long years of being a dedicated customer. They're a terrible company just trying to make a buck off anyone they can. Do not buy from this store unless you like the idea of losing money and products and having nothing to show for it.

Great service, everything is perfect here. Ordered here many times, all clothes are of high quality, delivered quickly, site managers are always in touch with the customer.

I was very nervous to order from Tobi after I read a lot of bad reviews. But, the 50% off your first order deal was so great & I found quite a few items that looked really cute, so I just decided to go for it. I ordered 6 items & got my 50% off by putting in the code (keep in mind, I don't think you get half off on things that are already 30% off). I spent over 100$ so shipping was free. Everything arrived in the right color and right size and looked pretty much like I imagined -- definitely not great quality but I feel I got exactly what I expected from a discount store. Every fit true to size & I'm really happy with my order. My advice is just be smart about what you order. I mostly went for cute but pretty simple items that would be hard to mess up. I will definitely order from Tobi again. (Also shipping was right on time. It took about 4 days to get my clothes delivered to the Midwest in US.)

It takes forever to get what you ordered. They are not as fast as their competition. I am a first time shopper. Then my delivery wasnt delivered it was turned back and now I cant reach a person by phone or a live chat to fix it. So I have to email and wait which means I wont get the package in time and need to cancel the whole order. Luckily i ordered from their competition who has excellent delivery and customer service. Use Lulu's the quality is excellent, shipping time is fast, prices are lower and they actually have real people you can call or live chat with. This company is behind the times and not worth it

Okay, so I ordered $125 worth of stuff. I got charged customs, which is $30, and sure, when you are purchasing it says on the bottom (in teeny tiny font) that customs charges may apply. Fair. I decided to return all the items cause of their poor quality. To return the items back, it costed me another $30. Then for my refund. Oh wait for this. So they charged me $168 CAD, but they only refund in USD! So I only got 125 USD but then it depends on your banks exchange rate, etc. Anyways I essentially spent $100 just to "try on dresses". Never shop here.

I've been trying to contact them so many times about a refund that they promised me, and no replies back! It's funny because when I contacted them about an order question, they were so quick to reply but when it came to refund inquiries, no reply back at all. It's been almost a month since they received my package and still have not heard back. It's frustrating when there is no phone number to contact them either. Who knows if they are seeing emails or choosing to ignore because they don't want to give you your money back. Bunch of scammers. This is my first time refunding anything from here so this is the first horrible experience with them.

After 26+ emails with Tobi, assuring me that I was in step 2 of the return ad would receive my refund within another 2 weeks (3 months had passed so far).,, I still did not have the refund. I contacted them again to no avail. I decided to contact my credit card company and we started a dispute. They took information such as date I returned the item, tracking numbers, date Tobi received the item and descriptions of the items. I received my full refund within 48 hours. Never purchasing from Tobi again. I don't know what this company is about, but I know that I had very bad experience and would never buy from them again.

So disappointed that I can't rate any lower. Cute dresses but VERY POOR quality. I've heard a lot about the poor materials, but I didn't mind, AT LEAST make sure the clothing stays put together. Bought a blouse and a dress with exact same buttons that are horribly stitched on, also come loose really fast because the buttonhole is too wide. I am wearing this dress for the first time to work and straight to a friends graduation at night and the buttons keep coming loose, two buttons fell off (cause of loose thread) and I've lost one already. Here I am at work worrying about my buttons coming undone and constantly checking them. What pisses me off is the dress is not tight or small yet the buttons just slip open randomly. Now I'm just hoping someone can rescue me by bringing me some threads and needle after work. Considering how there are so many negative feedback on returns, I wont even bother. #@$! You TOBI, my foot can probably stitch better than you!

I am very pleased with my purchases from Tobi every time I place an order. There were a few instances where I had to return some items but did not run into any problems returning the merchandise. The money was always returned to my credit card within 3-4 weeks. Some people mentioned that the material is cheap. You get what you pay for. Of course, if you get a $20 shirt it will not be high end quality. I got a few dresses/shirts and loved them. Last time, I tried returning a dress I could not print a return label. I e-mailed Tobi and got a response within 20 mins. I was advised that there is no return label for international purchases (I am from Toronto and the merchandise comes from San Francisco). Overall, great experience and no trouble!

It really surprises me how many people had such bad experiences with this site. I bought fifteen items of clothing and received the package in less than a week. After opening and trying on all of my new clothes, I found that I needed to send back four items due to size issues. I emailed the help address on their website and within 24 hours had a response answering my questions. After sending the package out and waiting a few days, I emailed once more to be sure that they had received my returns and, again, within 24 hours I had an extremely pleasant and informative response.

As for people complaining about the quality, I personally feel that I payed a fair price for the items I received. As it was my first time shopping on Tobi, I was allowed 50% off my total purchase, leaving each item of clothing to be about 25-30 dollars... About the same as I would spend at a store such as Forever21.

Overall I am very pleased with my purchase and will definitely shop there again.

Unlike everyone else I had a great experience with Tobi! My order was shipped the day after it was placed and it arrived 2-3 days later; exactly as the tracker said it would. All of the things I ordered was there in the correct sizes and good condition. I am 5'2'' and 108 pounds and I fit perfectly into a small. Of course the maxi dress I got was too long but its nothing a little sewing can't fix! Overall quality is great and I will definitely order again!

I have ordered from toni about six times now and shipping is always very quick, always within two days. I am always surprised at the quality of the clothes because of the low prices and constant sale. I love everything I have ever ordered. They did lose a dress one time but responded quickly to my e-mail and ordered me a new one as well as a 50% off gift code for next time. I'd recommend Tobi to anyone who needs trendy fashion for a low price.

I love the style of Tobi dresses and they always have good deals, but the zippers on their dresses are nothing less than crap. The two dresses I have with zippers fit me fine, but you would think I'd have to lose thirty pounds to make them zip because any pressure at all against the zipper and they wont budge. Spent an hour and a half trying to zip a dress and got frustrated and started cutting the in seams to relieve tension and the zipper started to come off. Please fix your zippers, I'm sure i'm not the only one with this issue.