TickPickReviews 3,241

I bought tickets a couple days prior to the game. Got several emails about tickets being processed, etc... But NO tickets! Had to make other arrangements at the game to get in as they never showed up as promised and "guaranteed". Unreliable able and out money... hopefully can get a refund after non delivery

I purchased tickets to Earth Wind and Fire at the Hollywood Bowl back in August for the 9/14/19 show. Everyday, I checked for at least a month, tickets were in my email which I saved in a folder marked "show tickets" with barcode.
Day of concert, I worked the day, got too busy to check my tickets until I arrived almost at the gate I decided to check... no tickets, no barcode, I kept getting routed to their website to make new purchase. What a disaster! DO NOT PURCHASE FROM THIS SITE!

I recently discovered TickPick (summer 2019) and I decided to list some of my tickets for sale. I was attracted by the 10% seller commission and the $0 fee for buyers, which would allow me to lower my asking price while still earning money. I did make one sale, uploaded my tickets, and now I must wait several months for payment because TickPick does not pay Sellers until 2 weeks after the event. Strike One. On August 13, with absolutely no warning, TickPick suddenly raised their Seller commission to 15%, which is the same as StubHub, thus eliminating any reason to use TickPick instead of StubHub to sell tickets. They did so effective immediately for listings placed on or after 8/13/19. Strike Two. Looking at my existing listings, placed for sale prior to 8/13/19, all my seller commissions showed a 15% fee for TickPick (and no longer the 10% as when I listed the tickets for sale). This contradicted their own policy. Strike Three. I wrote numerous e-mails, about 7-10 in all, over the course of several weeks, and initially I did get some replies from one person. However, the replies mostly quoted the new policy without addressing my specific questions. Strike Four. Finally I called in and spoke to a rep, who was brand new, and we were on the phone for at least 30 minutes. I had to explain TickPick's own policies from before the change and after the change to this rep, who in the end said someone would look into the matter and get back to me. That was a few weeks ago. Strike Five. I have now pulled all my tickets from TickPick and am selling them elsewhere. I would love for TickPick to succeed, but I now doubt they will. Yes, I did make one sale, but I have not been paid yet. Their "customer service" is terrible and management does not seem to be much better.

I've used this company several times and had pretty good experiences. Last night I bought tickets to a concert and they turned out to be parking passes at $33 a piece. This was not under the parking pass section and but the actual concert section. This is GA grass seating that I was looking at. On the ticket section it did say park but I've never been to the venue and didn't know if maybe that is what that section was called. I contacted customer service and he told me my only option was to resale. I don't know how I can sell $33 parking passes when parking passes are going for $10. What a scam.

I think all sites should show you actual ticket price, but I've only seen Tick Pick do it. I've purchased tickets at least eight times from them, for an out-of-state show, a local show, and multiple group tickets for college football games, never had any issues. Other sites make you go all the way through check out to show you their additional fees - and I've seen them be up to $55 extra per ticket! I always get the tickets on time and with no issues.

Customer service is also everything they should be. They actually answer their phones, and if there is a problem with the phone system, you can email and they will get back to you in the allotted time. (Great service from Drema!)

Great job Tick Pick!

Bought a ticket to a Rangers vs LA Angels game -Front row just off home plate. Drove 3.5 hours to Dallas, bought a parking space enroute during a stop for gas. I noticed that I had multiple copies of the parking pass when I presented it to park - didn't think anything of it. Got to the front gate -NO TICKET-. I did not get any notice that they had not received the ticket. When I called TickPicks I discovered I not only did not have a ticket I had purchased 30 [THIRTY PARKING SPACES] $330. When I simply selected a parking lot and clicked purchase. I still have no idea how. I had to fight with a supervisor for over 30 minutes while still outside the stadium to get them to commit to giving me a refund. So no great seat and no ball game and an enormous headache all thanks to TickPicks. NEVER AGAIN. I would have been better off with a scalper.

Purchased 2 tx for Hamilton in San Francisco for 11-20-19.
$1000! Purchased in July, never received the TX. Sent email to them, they responded the earliest we would get out TX was 11-18-19. This is outrageous!
Their own guarantee states "you will receive your TX in AMPLE time before the event. Is this ample time to anyone out there. Also this show is 300 miles from where we live, we need to leave on the 19th, one day!
We want a refund, TickPick have violated their own Guarantee!

Bought 8 tickets to a college football game this am. Got a message the tickets had been transferred to me by email. Then 3 hours after I bought them got an email telling me they were cancelling the sale because they could sell the tickets for more money to someone else. There website says "All sales are final - no refunds or exchanges". Same with the on hold message on their phone line. But apparently they are not final if they can get a higher dollar sale AFTER they have charged your credit card. All their guarantees are WORTHLESS - they are dishonest scam artists. Do not buy tickets from these clowns. The photo shows the message I received that the tickets had been transferred to me ( as in transferring ownership of the tickets - past tense). Three hours after they transferred ownership of the tickets I HAD PAID FOR they decided to take them back. Taking back something I paid for and owned against my will after the transfer is THEFT plain and simple.

Absolutely the worst place to buy tickets. Stubhub and others send your mobile tickets instantly. Ordered NY Mets tickets at 10am for a 110 game. Promenade level which is nosebleed. Panicked at 1230 when no tickets delivered and no cuatomwr service reaponse. Teied 2x by phone. 1240 tickets arrive. Had I waited for them would have been late to game for sure. Of course, no refuund since they delivered the tickets. Unacceptable in most situations where lines and other logistics prevent you from just waiting until Tickpick feels like delivering the service.

I was trying to buy concert tickets, I put my debit card information within the website to get the tickets. All of a sudden a pop up ad said "the tickets are unavailable, the money will be in your account in 24-48 hours." It has been over a week of me trying to get my money back, and I never received the ticket. I even called multiple times and emailed them. I did get a response back once saying, "this was not the email you used to purchase them. Just keep waiting for the money to show." I emailed them again after and never got a response. This place has been the worst experience of buying tickets, truthfully. Be careful with this site.

Went on TICK PICK on Sunday to purchase tickets for a play on Broadway. A screen came on with two other options and BROADWAY. (No theatre name nor city.) I clicked onto BROADWAY. SCREEN OF SEAT DIAGRAM appeared along with prices when you scrolled down. I clicked onto the seats I wanted. AFTER I paid, theater name and location appeared... BOSTON. I was in NYC. Called immediately, first put on perpetually hold, then a recording came on that there was NO ONE to help me. Mind you, this was at 10 AM and the play started at one. I've emailed"Donald P", but he's useless. Insists there were "no technical issues". I guess he doesn't consider NOT telling the customers (victims?) the venue important or a "technical issue". BTW the purchase confirmation states your purchase is 100% guaranteed. Guess it's not!

I stumbled upon TickPick website while searching for tickets to see Hadestown. The first thing you do after creating an account is choose the event. The second thing is choosing the performance date and time. Then the system brings up a list of available tickets. I had only one date that was possible for seeing the show and I selected that date (note that I was VERY careful to select the correct date from the list). Unfortunately, I later discovered that the buyer CANNOT CHOOSE THE DATE until the browser wheel stops spinning. I clicked on August 1st, but didn't notice that the page hadn't fully updated. After I made my $1014 purchase, I realized the system chose a July 27th performance date. I'll be in Florida on July 27th and TickPick won't provide a refund. I understand that the seller doesn't want a false sale, but I had no idea that the page was not finished loading. I'm trying to resell the tickets, but with only 2 days left, I'm not very confident. $1000 is too much to money to just lose. I'm NOT a happy camper.

I would like to report something very serious: TickPick is selling tickets for Madonna tour and they simply charge the value and do not deliver the ticket. I made two TickPick email complaints and they are saying that they can not give the tickets now to avoid cloning. This does not really make sense.

They said I knew that, but I WAS NOT INFORMED ABOUT THAT.

When I bought the tickets they did not inform me that I would have them on hand only two days before the show. I justdo not accept that. I want to be sure that I will attend the show and for that I demand my tickets delivered.

Why did Razorgator.com deliver the ticket for October 15 on the same day and TickPick can not do the same?

Tickpick is a third party buyer of tickets that they then sells to you. They claim to back up the sales proclaiming how responsible they are. I bough concert tickets from them and couldn't get the real barcoded tickets through their ap. At the concert, I called and asked for them to please get them to me - they said they couldn't and no, since they had themselves bought the tickets they couldn't issue me a refund. I couldn't get in to the concert and lost the money I paid for the tickets. That's what you get with their guarantee

I have used this app several times to purchase tickets and have never had issues. However, I just went to a concert last night that I had purchased tickets for several months ago and on my way I realized that there were no tickets and no codes in my app. I had received an email saying to watch a YouTube to figure out how to receive my tickets from tickpick. This is the strangest experience I've ever had trying to receive tickets. I tried to watch the Youtube provided in the app and email which would not load and I had no mobile tickets. This is very unfortunate because at one point I really loved this app. At the end of the day I ended up having to purchase new tickets from the ticket office which were more expensive than my original purchase. I will be disputing these TickPick charges with my bank. If you ask me if this is fraud and is unacceptable.

We were purchasing tickets for a concert at the United Center in Illinois on July 25 & after we paid and printed the tickets the date was June 25 at the Staples Center in Los Angeles - we called & emailed within minutes and they would not do anything for us! Biggest waste of money- must be nice to take money from people knowing damn well there is no way a family of 5 could fly to California in 3 day notice to see the concert! Highway Robbery and heartless people!