Absolutely the worst place to buy tickets. Stubhub and others send your mobile tickets instantly. Ordered NY Mets tickets at 10am for a 110 game. Promenade level which is nosebleed. Panicked at 1230 when no tickets delivered and no cuatomwr service reaponse. Teied 2x by phone. 1240 tickets arrive. Had I waited for them would have been late to game for sure. Of course, no refuund since they delivered the tickets. Unacceptable in most situations where lines and other logistics prevent you from just waiting until Tickpick feels like delivering the service.
Hi Rob,
We apologize for the delay. We want to apologize for the experience you had, it looks like one our representative reached out letting you know your tickets were deliver. Unfortunately, sellers have in hand dates for the tickets they sell and sometimes the venue does not release the tickets until the day of the game for security purposes. We apologize for this inconvenience and we hope for next time we will help as soon as possible and make sure tickets arrive on time.