About the Business
We're the original no-fee ticket site that guarantees the best prices on tickets to live events.
TickPick Reviews Summary
TickPick generally enjoys a positive reputation among customers, particularly for its competitive pricing, user-friendly app, and transparent, no-hidden-fee policy. Many users appreciate the smooth purchasing process and timely ticket delivery, contributing to overall satisfaction. However, concerns arise regarding customer service, particularly in cases of ticket transfers and cancellations, where some customers experienced frustration due to delays and insufficient support. While many expressed willingness to use the platform again, enhancing communication and support during critical transactions could further improve the customer experience and address recurring issues.
This summary is generated by AI, based on text from customer reviews
I used them twice and one time they would not give me my money back after a shooting scare at the Global Citizen Festival 2018. Everyone left and they would not let me back in. NO SHOW AND NO REFUND. Second time they cancelled my tickets so they were invalid at the door and said the seller priced them too low.? WHAT
I bought 2 tickets to Lady Gaga's Las Vegas Enigma show for significantly cheaper than the ticket master resales. I was a bit sceptical after seeing mixed reviews, but I was pleasantly surprised! E-tickets were sent to me a few days before the show and they worked with no issues!
Thanks for your review, Georgia!
Ticket Pickers just made my day. I was really stressed out about selling my extra tickets. It's more work than it may seem. So I sent Ticket Pickers my ticket details and within a couple of hours, they approved my offer. No haggling. No nonsense. They even paid first with PayPal.
Ticket Pickers is a 100% legit, honest, and reputable business. I am saying this because I want to, not because they asked me to.
I am a very satisfied customer. Thanks, Guys!
Glad we could help you out, Christopher!
They list tickets together and then disclose in fine print that seats are in the same section but not together.
Hi Sam,
We are very sorry you experienced any issues with your order. We do guarantee seating together 100% in each order. If your event is in a theater sometimes they will have even/odd seating arrangements which would make seats like 25 and 27 be right next to each other. Please email us at support@tickpick.com if that does not solve your issue so that we can assist you immediately.
Only by here outstanding I love it They have the best pricing if you're patient you Can get a really great deal
Thank you for the wonderful review, Alexander!
Ordered online, got an e-mail with the tickets, went to game (which stunk). No fault of TickPick. Great experience.
Thank you for the great review, Adam! We're sorry to hear about the game, but hope we can help you get to another event that makes up for that.
To be honest, I was sceptical when I read the reviews (considering 50% of the reviews are horrible and the other 50% are alright). I'm lucky enough to have had a smooth experience. Made my purchase, had my purchase approved by the seller, and the tickets emailed to me all within a 15 minute period of time.
Not saying this site is the BEST... but it worked out flawlessly for me. I wouldn't risk spending thousands of dollars on tickets from this site, but if you're considering a low priced game, I would take the risk.
Hope this helps!
Hi Jose,
We are happy to hear that you had a great experience with us! We aim to provide the best customer service within the ticketing industry and are always striving for improvements. We have orders from small to large (think Super Bowl) each day that go flawlessly and do everything we can to make things right in situations where issues may arise.
If you ever need assistance in the future please contact us at support@tickpick.com.
I took my son to AZ for Cubbies with tickets from Tick Pick for 3 of the games. Game one- tickets rejected at gate! Called TickPick emergency phone and "no reos available". Had to buy from scalpers- they said next day it was a technical issue and refunded the cost of original tickets. We were stuck by scalpers. Two days later EXACT SAME THING... Got TickPick on phone with Cubs ticketing and they could not rectify. Cubs said seller had recalled tickets after I bought them. TickPick says tough luck. They claim to guarantee that "tickets will be valid for admission"- well that is a lie. If they make it to your app its on you- even if Tick Pick failed to get them in your name. Take it from the Cubs who advised "NEVER BUY FROM TICK PICK "
Hi David,
I would like to extend another apology for the situation you had to experience (both times). We have since refunded you in full for your Cubs order as well as added a credit to your TickPick account for the issue. We hope that you can give us another chance in the future to ensure that your experience is as smooth as it rightfully should be. If you need anything please contact us at support@tickpick.com.
Run away from TickPick, do not walk. Run and run fast. Make Usain Bolt look like a snail.
I purchased tickets for an event and agreed to a price, submitted my order and thought everything was good.
Until...
TickPick charged my card for more than the agreed upon price. Yes, the order did say $0 in Fees and $0 shipping. Thats what they make you think... Boy did they have me fooled. After I submitted my order and agreed to 1 price without my consent they charged my card more. When I asked them about they offered no apology and said that their system sounded my total up.
When I placed my order there was no time frame given on delivery so I thought I would receive my tickets in a timely manner especially since tickets for this event were on sale on the general public and were ready for instant download. Which I did show them proof. TickPick sent me a ship date over 30 days away.
After reading bad reviews on their delayed shipping and how some had problems. Living 9 hours away from this event I asked TickPick about it. They just kept saying its guaranteed never adressed the conserns i had with the bad reviews.
I then let TickPick know about my consumer rights set by the FTC with a 30 day rule on shipping if no ship date is provided at time of purchase and how if a ship date of over 30 days is given after purchase they must offer a full refund. I had to file a complaint with the FTC and tell them my next step would be New York State Attorney Generals Office and filing a charge back. Then and only then did they follow my consumer rights but it came with threats of how they will blacklist me from their system for not letting them take advantage of me and not allowing them to violate my consumer rights.
When dealing with these people two very important things.
1. Know your rights as a consumer.
2. Check your bank statement cause they will charge you more than agreed
Eric, we do apologize for the confusion and discrepancy you had when the bid placed was accepted on our site. The bidding platform does not allow for an amount including change, such as $15.50 and in that case rounds up. I see that our support team did originally offer to refund the difference for the rounded amount but has ultimately refunded the order in full. As a secondary marketplace, we are unable to control or change the delivery date of the tickets, as some inventory is on a delay but every confirmed our is backed by our Buyer Trust Guarantee.
Had a problem where I bought tickets at the arena and had to stand outside in the freezing cold waiting about 20 minutes for the "seller to approve the order." If a seller lists tickets the transaction should be instant.
Ben, we are happy to hear that you are overall pleased with your experience on our site! We do apologize for any delay you had in receiving your tickets, as I see you had purchased tickets about 15 minutes prior to event time and our seller was working quickly to confirm and fulfill the order.
I'm still waiting on my tickets, not sure why I haven't received them yet? Everything else is fine other then I don't have my tickets!
Alex, we do apologize for the delay as the tickets you purchased are being released closer to the actual event date. There is no reason to worry, the order is confirmed and delivery delays are very common and you will receive them as soon as they are available. As a secondary marketplace, we cannot change the release date of the tickets.
Our tickets never arrived!, as my diabetic mother and I waited over an hour in the arena hall! DO NOT USE!
James, we sincerely apologize and need to make this right with you as it is our priority to take care of all our buyers. We have just sent a private message as well to resolve with you.
I emailed Brett G, TickPick Representative per his response to my review to "make things right." He NEVER responded, no attempt to "make things right." Further proving my point, terrible customer service!
I am very sorry that this happened. The email you sent must have went into spam and we will follow up with you directly to arrange a call by the end of the day.
Terrible company, they are not in the business for customer retention, deceitful advertising, and sneaky in their ticket posts. Would never use again and would never recommend anyone use them.
TickPick Policy is to wait until the billing cycle AFTER the show so I have to wait a month for my $
Sean, we do apologize for the delay in receiving the payment for tickets sold on the site. Our process is to pay out seller's about two weeks after the event has passed to ensure there are no issues for our buyer at the event.
The reasoning for this is that on Wednesday's we handle our accounting for all events for the last week. However, we have to delay payment to sellers to insure there were no issues for our customers. One of the reasons for this is if you sold tickets for an event on Tuesday, we can't issue payment on Wednesday without giving out buyers time to inform us of any issues. Thus we delay payment by 5 business days. In the most extreme case, based on pay cycles, payment would be delayed by 10 business days.
Ordered my tickets with the impression they arrive in a timely fashion. Tickets did not get sent to me. Contacted support and there response was we will contact the seller... So, they basically sell tickets without the seller knowing and if he/she doesn't send them you are $#*! out of luck? What kind of brutally stupid process is this.
Did not get any updates on my tickets, had to email several times. WHAT A COMPLETE JOKE of a Site!
We sincerely apologize for the experience you had and the delay in receiving your tickets. We would like to make this right by you, if you could please contact our support again to investigate your order further.
TickPick has been my go to ticket re-seller for over a year now. It is so easy to buy tickets (and parking!) and it is so nice to see the price that you pay from one page through to the billing page. I love that I am not blindsided by a bunch of fees, and generally the overall price ends up cheaper than it does on other reselling ticket sites.
Thank you for sharing the wonderful review, Elizabeth!
Love the app's clean design that makes it easy to find the tickets I need. Most importantly, the prices are always the cheapest since they don't charge fees.
Thank you so much for the great review and for the feedback on the app!
I cannot thank TickPick enough for their cheap Chiefs tickets. There were NO hidden fees! I booked my tickets through the TickPick app without any issues and got my chiefs tickets shortly after. Everything went as smoothly as possible. Thank you TickPick!
Thank YOU for giving us an opportunity and for leaving this great review! Hope you had a great time!
I was hesitant since I hadn't heard of them but after price shopping I decided to give them a shot because they were the cheapest by far. I received my tickets in a timely manner and had no issues!
Thank you so much for the great review, we sincerely appreciate it!
I bought 2 tickets. Row 2 Pit center to a concert. The next day I was told the seller didn't have them available (?). But they would give me comparable tickets for the same price. Comparable tickets for the same price were 4 rows further back and way off to a side (at this particular theatre acoustics to the side are not ideal and site lines are not perfect either). I indicated I did not want that replacement and would like something closer to where I purchased. They cancelled the order without trying to make it right. I get that things happen and apparently a seller backed out but at least make an effort to make it right. Will never use again.
Hi Trevor,
I really apologize that you had a poor experience, as we tried to make this right as best we could. Although rare, another individual purchased the same tickets you were checking out with right before you. I see that we offered replacements that you did not want, so we moved forward in providing you credit to purchase other tickets of your choosing. We sincerely apologize again for your experience, but if we can ever be of assistance in the future, please do not hesitate to reach out.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David,
We are terribly sorry for the experience you had at the festival and what had happened. It was an unfortunate situation but can only go by the venue and how they handle their refunds for the event being were are not affiliated with them.
In regards to your other order, there was a pricing error on the seller's end and apologise for what happened. It looks like our team has already followed up with you to make this right.
We appreciate your business and please do not hesitate to reach out to us directly if you need anything else