About the Business
We're the original no-fee ticket site that guarantees the best prices on tickets to live events.
TickPick Reviews Summary
TickPick generally enjoys a positive reputation among customers, particularly for its competitive pricing, user-friendly app, and transparent, no-hidden-fee policy. Many users appreciate the smooth purchasing process and timely ticket delivery, contributing to overall satisfaction. However, concerns arise regarding customer service, particularly in cases of ticket transfers and cancellations, where some customers experienced frustration due to delays and insufficient support. While many expressed willingness to use the platform again, enhancing communication and support during critical transactions could further improve the customer experience and address recurring issues.
This summary is generated by AI, based on text from customer reviews
They ripped me off. Did not send my tickets. I am hoping for a refund but this was a horrific experience.
I will never use this app again. I bought tickets here and had nothing but headaches. When you purchase your tickets the seller has to transfer them over to you. Got the email but the link never worked to transfer the tickets. Called customer service and that was hard to get intouch with someone. Now I am on my way to a concert an hour and a half away still trying to get these tickets. Tick pick calls the seller to redo it and he never does. So then I called back and they tell the seller to send it to them and they will pdf me the tickets. This never happened. I am outside the venue waiting for my tickets. I get another person they tell me they are sorry so I say it is 10 minutes before it starts what do we do. They say they can't do anything it is up to the seller. So I want a refund because I didn't get the tickets and they can't do that either. Tickpick suggested I go to the box office and explain the situation to see if they would help with the proof I bought them and they did. So if you want to be stressed out then go ahead and buy tickets with them. I rather stay with stubhub with a fee and not have the headaches. They guarantee tickets they don't have it was amazing let me tell you.
Hello - We are so sorry to hear that you had this experience. The mobile delivery option is new to everyone and we sincerely apologize for any headache that you had with the process. I am glad to hear that you were eventually able to get into the venue with the ticket, but wish that we were able to assist you better. We take pride in the level of customer service we provide, and will continue to try to improve in every area. We sincerely hope that you give us another opportunity so we can make this right with you and provide a seamless experience using our service.
I purchased tickets for an event 5 months before the actually event occurred. I never received my tickets and when I emailed them to find out where they were it took them 3 days to respond. They told me that my tickets were sent to me 3 months prior to the event. I never received an email and when I explained that they never responded and I ended up missing the event. It has been almost a week and they still haven; t responded to my emails. I would not recommended this site to anyone. It cost me $1100.
Hi Jason,
I am so sorry to hear this and can assure you that we would never want anyone to have a poor experience like this. Would you mind sending us an email to support@tickpick.com? We would like to look into this and make sure that you were taken care of properly.
Best work ever. It been nice using you people from time to time. I have had a smooth ride with Tickpick service delivering...
Thank you so much for leaving this great review and giving us an opportunity!
Superb Customer care service plus excellent service delivery. I have not come across any online ticketing service platform like Tickpick. They are simply the best
Glad to hear you had a great experience! Thank you so much for leaving this great review and giving us an opportunity!
I purchased day of tickets for a concert at noon, by 3:00 p.m. I heard NOTHING about my ticket status. So I called and asked for help - being told that they needed to investigate and would call me back.
90 minutes passed and nothing. Upon calling them back, they already knew they sold me invalid tickets and their "offer of comparable seats" were literally a whole level up from the original seats
Upon voicing my displeasure and expressed that they weren't the same and I wanted a refund, their "customer service" rep became incredibly defensive and rude - demanding a thank you for doing his job...
When I called my bank to dispute the claim - guess what company was still trying to process the same?
Hi Jacob,
I am really sorry to hear this, as we would never want any customer to have a poor experience. I also sincerely apologize for the poor experience you had with customer service. We take pride in our customer service so I sincerely apologize for letting you down. I wish you were to give us another opportunity so we could make this right with you. Please send us an email to support@tickpick.com so we can have someone look into this and we can make this right.
I use this site all the time for tickets mosly to MLB games, with a few concerts here and there. Their tickets are always the cheapest (I check), and I've never had any issues for over 10 orders placed on TickPick.
Thank you so much for leaving this great review and giving us an opportunity!
Never purchased off of TickPick but I did sell my tickets here. Sadly, I had to get rid of my Dave Matthews tickets. I have never sold tickets on any site before but I now know I can definitely count on this team to help. I emailed and they were very responsive. They provided a clear step by step walk through. Easy!
Glad to hear that we could help! Thank you so much for leaving this great review and giving us an opportunity!
After my purchase, I was promptly emailed by TickPick, stating they needed to mail me the tickets by 4pm to guarantee on time delivery for an upcoming Steelers game. I gave them my address and they shipped the tickets right away. I was also given the tracking information promptly after. The tickets arrived quickly and exactly where they were supposed to be shipped. The tickets were exactly as ordered. I always feel safe using TickPick. I've used them quite a few times and never had a bad experience. I highly recommend them.
This is great to hear! Thank you so much for leaving this great review and giving us an opportunity!
I purchased tickets through TickPick awhile ago. With the event coming up in a couple of weeks I couldn't attend the event due to an unforeseen family emergency.
TickPick couldn't refund me however, their support staff was extremely helpful in helping me resell my tickets. It was a easy process! I was able to get my tickets sold so everything worked out in the end. The team really does their best to work with every buyer. Thanks again guys!
Thank you so much for leaving this great review and giving us an opportunity!
Perfect perfect perfect!
First time buyer here and the site is great. Had a wonderful time at Drake. If you have any questions reach out to their support staff. The rep I spoke to was wonderful!
Glad you enjoyed the event! Thank you so much for leaving this great review and giving us an opportunity!
Hi everybody
Wanted to let you know that this service is legit! Bought tickets for the Mets an hour before the game. Their app runs as smooth as any app can run. I was able to scan it right off my phone!
Easiest and cheapest tickets I have ever purchased. Keep up the good work!:)
Paul
Glad to hear you had a great experience using the app! Thank you so much for leaving this great review and giving us an opportunity!
TICKPICK is and will remain my best always online purchase service provider. Their service delivery is top-notch. There are no hidden charges and their customer care service is awesome. I strongly recommend everyone to go with TICKPICK
Great to hear! Thank you so much for leaving this great review and giving us an opportunity!
I have used TickPick for many of my online purchases. The prices were fair and the customer service was quick and friendly. There was no hidden or overcharges. All the transactions went good. Definitely a 5 Star service. Recommended to everyone for online ticket purchases.
Thank you so much for leaving this great review and giving us an opportunity!
I paid this no fee shylock company $140 for $49.95 face value tickets, i had the worst concert experience of my life thanks to tickpick, i bought 8 tickets as a gift to my siblings and spouses, we couldn't even see big screen or the artist clearly. I honestly want this company to go bankrupt and not commit the same crime to someone else as they did to me and i hope they burn in hell. 8 x 90 = $720 that was their NO FEE charge
I am sorry for any confusion here. TickPick is a secondary marketplace like StubHub. What separates us from them is that we do not charge buyer fees. StubHub charges the buyer and the seller a fee while we only charge the seller. When purchasing tickets on the secondary market you are purchasing tickets above or below the value of the tickets. We do not dictate any prices. We run a platform for brokers and individual sellers to resell tickets. If any of this is unclear please feel free to followup.
Tried to purchase tickets for seats online via Tickpick's website and the transaction would not go through, but they did charge me multiple times for the transactions and would not give me the seats that I tried to purchase. They keep on saying it's an issue on my end or a bank issue, but I called my bank and there was no issues on our end.
Called Tickpick for an explanation or even similar tickets, and got hung up on twice before finally reaching a personnel who informed me that there was nothing they can do. Worst customer service ever, and they even tried to put the blame on me.
Tickpick basically charged me twice for a ticket that I never received, and informed me that it was my fault. Had to go through hell to even cancel the transaction they charged, and lost so much time in the process. Just go through the process with other more legit ticketing companies. The other companies might charge more for the tickets and extra fees, but you're guaranteed better customer service, and tickets that actually work. Would have saved so much time and headache buying from another place instead of spending all afternoon calling Tickpick!
STAY AWAY!
Sorry for the delayed reply Wendy. I believe you are referring to the MLS tickets you were attempting to purchase. Our system said the information you used did not match. This usually happens when a buyer has moved and are using incorrect information that is not linked to the card. The system may be a little sensitive because the industry is highly susceptible to fraud (this is one of the ways we combat fraud). I can assure you that you were never charged. We charge our buyers only after the order is confirmed. Your attempts were never confirmed, which means they were instantly voided. My colleague did her absolute best to explain the situation and even sent a screenshot of what exactly are system was saying. I can confidently say our platform runs just fine, but I apologize if there was any miscommunication took place.
Picked up tickets at will call and they didnt work, apparently the original owner of the tickets had duplicates and either sold or used the other copies. This was a common problem for this particular show and something Tickpick needs to resolve in the near future. However customer service was very prompt and as there were no other tickets on tickpick, they reimbursed me in full for the Stubhub tickets I had to buy that were twice as expensive. I hope they charged the original seller the difference in price.
I was really afraid that my tickets would somehow not be accepted at the gate because they were just such GREAT tickets at a good price. But TickPick was there to answer questions, offer their guarantee, and there was no problem whatsoever with my tickets. I got to see a once-in-a-lifetime up close show by Keith Urban that will stick in my memory forever.
I purchased two tickets for Radiohead July 14 at MSG. I received an email from Tickpick confirming that our tickets would be mobile tickets and sent to my mobile courtesy of my Ticketmaster account.
Yes the tickets were transferred soon after the purchase, but my Ticketmaster account indicated that the tickets would be mailed to me?! What a joke! False advertising to say the very least. In complete contradictiom to the confirmation email from Tickpick indicating mobile phone accessible tickets. We are coming from Australia to NYC to see Radiohead as part of our vacation so imagine our panic and horror at finding out on July 13 when logging onto my Ticketmaster account that we did not actually have mobile tickets! It took a 30 minute international phone call to Ticketmaster in USA at a cost of 44 cents/minute to rectify this.
This is not acceptable. And I am being too kind to say that. Paper tickets being sold as mobile tickets. Appalling.
Hi Nicky,
Mobile transfers are something every secondary market has to adapt to. We are not affiliated with Ticketmaster nor do we prefer this method. Mobile transfers are a recent addition to the ticket industry and this is where everything is moving. Pretty soon, everything will be mobile. This is primarily done to combat fraud. Unfortunately, we are at the mercy of those who distribute the tickets. It is for this reason we do not guarantee delivery method. We guarantee on time delivery for all of our confirmed orders and will tireless work to deliver your tickets. I cannot thank you enough for adapting to situation. My apologies for any inconvenience.
We purchased 4 tickets to an Astros game and it was so easy through Tickpick.We had great seats and a great time. There are no hidden fees, what you see is what you pay. I would highly recommend Tickpick.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Brian,
I am so sorry to hear this. We monitor every order to ensure on time delivery, so I sincerely apologize if your tickets were not delivered in time. Would you mind responding to our DM or contacting support via email support@tickpick.com so we can make sure you are taken care of?