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I will never use this app again. I bought tickets here and had nothing but headaches. When you purchase your tickets the seller has to transfer them over to you. Got the email but the link never worked to transfer the tickets. Called customer service and that was hard to get intouch with someone. Now I am on my way to a concert an hour and a half away still trying to get these tickets. Tick pick calls the seller to redo it and he never does. So then I called back and they tell the seller to send it to them and they will pdf me the tickets. This never happened. I am outside the venue waiting for my tickets. I get another person they tell me they are sorry so I say it is 10 minutes before it starts what do we do. They say they can't do anything it is up to the seller. So I want a refund because I didn't get the tickets and they can't do that either. Tickpick suggested I go to the box office and explain the situation to see if they would help with the proof I bought them and they did. So if you want to be stressed out then go ahead and buy tickets with them. I rather stay with stubhub with a fee and not have the headaches. They guarantee tickets they don't have it was amazing let me tell you.
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Hello - We are so sorry to hear that you had this experience. The mobile delivery option is new to everyone and we sincerely apologize for any headache that you had with the process. I am glad to hear that you were eventually able to get into the venue with the ticket, but wish that we were able to assist you better. We take pride in the level of customer service we provide, and will continue to try to improve in every area. We sincerely hope that you give us another opportunity so we can make this right with you and provide a seamless experience using our service.