About the Business
We're the original no-fee ticket site that guarantees the best prices on tickets to live events.
TickPick Reviews Summary
TickPick generally enjoys a positive reputation among customers, particularly for its competitive pricing, user-friendly app, and transparent, no-hidden-fee policy. Many users appreciate the smooth purchasing process and timely ticket delivery, contributing to overall satisfaction. However, concerns arise regarding customer service, particularly in cases of ticket transfers and cancellations, where some customers experienced frustration due to delays and insufficient support. While many expressed willingness to use the platform again, enhancing communication and support during critical transactions could further improve the customer experience and address recurring issues.
This summary is generated by AI, based on text from customer reviews
This was my first experience using Tick Pick and Ill never buy tickets any other place again! So easy to use, as well. Find your tickets, pay safely, and your QR codes arrive well before the event. Very happy Tick Picker here!
TickPick sent tickets with aisle number and some sort of code that we assumed were seat numbers. At the venue, we were told that wasn't a seat number and we have no seats. We drove a long way and did not get to see the sold out show. Meanwhile Tick Pick took our money and did not provide any tickets
Concert was cancelled. Why is it our fault?! Its not. So why dont we get a refund? Good question! They blame their Policies & Procedures. Dont waste your money as we did ours. Terrible terrible company!
When events are fully cancelled we issue refunds ASAP. On the other hand, if events are postponed then you will have valid tickets for the makeup date. Postponed events cannot be refunded however, you can most definitely use our platform to list said tickets for sale. Please reach out to us with your order number if you did not receive a refund for a cancelled event.
I got the best price of any ticket broker with these guys. But it came with a teensy little catch: no tickets were ever delivered. Hilarious. Not like I spent $1600 or anything - Oh wait, I DID! The service folks are hilarious too - they say "call us anytime, we're here to help!" Think they helped me get my $1600 back?
Long story short. I bought a 'will call' ticket, got a receipt for a 'will call' ticket, went to the game and there was no ticket. Came home and after searching the internet, to find contact information, tried calling them, only to hear music and then hear the phone go dead. Tried to email them. Got a response but it sure wasn't timely. Meanwhile, I found an email from them in my junk email folder that had an electronic ticket (product substitution). They at first tried to tell me this was my problem. After 3 emails, I think they realized they did not deliver as promised and gave my account a credit. So if you are going to use this service, realize that customer service is not up to par, add them to you email address book (to keep any last minute changes they make from going into your junk folder), Adding their telephone number to your phone just in case, but my experience is that the telephone is not adequately manned. Realize emails also are very slow.
My previous use went flawless, this one went horrible. Just be aware that they may do a "switch-er-roo" on you and you may not know it. Keep a smart phone with you, check your junk email folder. If you need to contact them, don't expect any timely response.
Good Luck - Hopefully what happened to me won't happen to you - Just be prepared in case it does
There was supposed to be a ticket for me at will call window. Was there for an hour and a half before the game and the ticket never came. Went to the stadium (cost of parking and my time) for nothing. I have called the credit card company to put a complaint in. We'll see what happens. Don't use these guys unless you want disappointment and wasted time and money!
Update: Found a number for them. I called it. Went to music and then hung-up on me.
Seems like a bad omen to me - no customer service. Stay away at all cost
I showed up to Taylor Swift concet and they said my tickets had already been used!... drove 3 hours to take my 13 year old. What s disappointment... they sent us to another window and hope the scanner said the same
140 dollars waisted... I heard it was happening ALL NIGHT...
It took so long to get my ticket I wound up having to buy another ticket from stubhub to go to a Yankees game, so the ticket I paid for at this outfit went to waste. Customer service was responsive, but a joke; telling me to wait until it winds up getting to me online isn't service.
My tickets didn't arrive. Tick pick refused to refund or offer alternative tickets. It isn't worth using this site - I lost a lot of money on these tickets.
I have used tickpick several times so far. It's is the best ticketing site that I've ever come across. Customer service is good, easy transactions and more importantly tickpick is healthy for my pocket too. Highly recommended!
I am excited to try out this site to buy tickets for a game, the process was as easy as can be. Their site is easy to navigate, and they rate tickets based on their quality. Highly recommended!
I accidentally booked the wrong date when booking a theatre show. I emailed customer relations and explained the problem and I was able to change the date. I did have to rebook and pay in full, but I then had the original booking fully refunded. This is a great help as otherwise, I would have lost a lot of money and not been able to attend the show in October. TickpPick was very helpful and I had quick responses to my queries. I was able to do the purchase smoothly and painless. Overall, it was a positive experience. Thank you
Kudos to tickpick... my third time buying my ticket from them... I've never been disappointed... I've also referred my friend and his experience was awesome too... Please keep up the good service!
This is the fourth time I will be using Tickpick Services and It has been incredibly outstanding. There are the best Ticketing service client that I have used so far, Excellent service delivery. I will continue to use their service because TickPick is the best!
Think Ticket, Think Tickpick.
I got really lucky one day and signed on to look for tickets the day this show opened their ticket reservation link. I was able to snag four tickets! It was such an amazing experience that I highly recommend everyone to try. The check-in is very simple.
You grab your ticket number and come back a couple hours later for the show. Great experience Great App, Highly recommend.
For a second, I thought it was over. I thought I could never make it to the concert. I thought I was going to screw up the surprise package I have for my girlfriend because I have already told her we will be going out and the concert happens to be the one she has been dreaming about for awhile. Tickpick came through when I had little hope left. I got the ticket the exact time it was promised and amazingly at a lesser price than expected. I do not think there is a better site to keep anyone safe from disappointment than tickpick. I will always be a number one customer here.
They sent me the wrong tickets - I had clicked on the game I wanted but when it rang up, it rang up for a different game, and then when I went back to the tickets I was supposed to get, they had jacked up the prices for them. They refuse any refund or exchange for the tickets - only said I could resell on their site... how convenient. Use another site. There is a reason why they don't charge a fee.
Basically yes no service fees but since you are buying through a third party they can charge you anything they want. I bought $65 tickets, so i thought, but the actually ticket value is $45... so cheaper seats. You are better off paying the service fee and getting in the section that you wanted. I will never use them again.
I ordered and paid for tickets for a concert and a couple days later got an email saying the tickets I ordered are no longer available and that they were substituting those tickets for other tickets in a worse section and I was going to be charged the exact same price. A complete scam. Stay away from this site!
Bought tickets for a NHL Stanley cup game on Saturday for a Monday night game. They were not confirmed Sunday night so I called in. After a 10 minute hold, was told to send an email. I was told there was only 2 people working that weekend and that it was unusual for tickets not to be confirmed yet. Was told to wait until Monday morning. Monday morning, 2 more emails sent and the I received a call back saying wait until noon. At this point, I asked to cancel because I wanted confirmed tickets for that nights game. The rep was extremely rude and said I could not cancel. So I don't have confirmed tickets that I purchased 48 hours ago for a game in less than 12 hours. After a lot of debate, I was able to cancel the tickets after they talked to the broker who had sold the tickets to someone else.
Hi Jeannette,
I am so sorry to hear about this experience. We take pride in the level of customer service we provide. I apologize if we did not meet that level and will make sure we make the necessary adjustments. When you first called in and spoke to my colleague he explained the situation in great detail. He went over how the order was not confirmed, but was ready to lock up replacements for you or cancel and provide you with a credit. We never like to delay orders until the day of the event however, you wanted us to wait until we received full confirmation from the seller that the order was rejected. Not all brokers have weekend hours like TickPick. I apologize for not being able to confirm that this was a rejected order sooner. Any additional feedback you can provide is encouraged.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
My apologies for the delay Robert, and this does not sound right at all. Would you kindly send an email with your order number to support@tickpick.com so we can dig a little deeper. Thank you.