TickPickReviews 3,253

I purchased a ticket specifically for Balcony 307, Row 13 at a Celtics Game and the ticket I purchased was in a different row a few seats up. I purchased this seat specifically because my friends with tickets were in the same row as me, but I didn't get the row I paid for. When I called customer service, they told me adamantly that it is clearly written in the FAQ that you might get a different seat than what you paid for. There isn't a single link to the FAQ during the purchasing process. They pride themselves on being "the most transparent, consumer friendly marketplace" but they are anything but that. You don't even get exactly what you pay for. Can't not recommend these people enough, turned what was supposed to be a fun night into a frustrating experience. Wish I could give 0 stars. Do not trust this website, stick to StubHub.

I'd give 0 stars if I could.
I ordered tickets to the NYR game at 1pm today. Paid and got an email saying I'd get my tickets shortly. 4:30pm rolls around- and finally an email, but it says my tickets were sold to another buyer! I was on my way to the game with NOTHING. Called tick pick and their service was AWFUL. They did nothing for me and I was forced to scramble and pay more for tickets just so I could go. Worst site. Worst service. Worst managers ever.

Bought tickets to the peach bowl an hour and half before the game. They said they would send me the tickets. It was taking a while so i called the customer service # and spoke to lady. She tried several different ways to get the tickets to me, but was never able to get them to come to my email or the ticketmaster site. We missed the game. When i called afterward to tell them what happened, they said it was my problem because of the internet connection- this is complete bull because i was getting all the other emails tickpick were sending me to try and reset passwords, etc to resolve it. Also was on ticketmaster website the whole time also with no issues. I can show all the emails i received during this time. The tickets a week later are still not anywhere to be found in my emails or ticketmaster to again prove this was not a connection issue. Will never use them again unless they make this right and also will post this story on every site i can find so no one else gets ripped off!

I am a seller and deleted a couple of games, but one game didn't delete and the reason is because when I went back to delete the next game it automatically put this game back on as not being deleted. And the tickets sold, I didn't have the tickets anymore because they already were sold on another site. For some reason these tickets didn't delete from there site and a week later sold on Tickpik, Now I am going to have to pay up to double of what my tickets sold for because they have to get the buyer replacement tickets. There are tickets the buyer can have that aren't double of what they paid for with me.

Where do I start with these people...? Absolutely, by far the worst customer support experience I've ever been apart of. Be very very careful when using the app, as it has major glitches that will automatically place orders without your consent...

For example, when I wanted to see the final price w/ fees, the app asked for my 3-digit security code on the back of my credit cart, and when I entered the last number, the app just started loading non-stop for a few minutes until I was able to close and reopen. However, when it opened, the tickets I was researching were all of the sudden ordered, JUST BECAUSE I ENTERED MY 3-DIGIT SECURITY CODE!

When bringing this error to Tick Picks immediately, they ultimately did nothing and said word for word (swear to God), "Well sir, we don't know why that would happen, and it's too late to do anything about it. You should TRY YOUR LUCK with selling the tickets online."
Seriously!? Truly unbelievable.

I have found other people online with this same exact issue, but Tick Picks just shrugs their shoulders and steals your money.

STAY AWAY!

Bought 4 tickets for Hamilton in Chicago for our 25th anniversary. Drove 5 hours. Checked into hotel. Went to theatre. Tickets they sold us didn't work. The ticket office confirmed someone else already had tickets WE bought! Customer service offered us 2 tickets in balcony (inferior to what we bought) and I guess the two people who came with weren't supposed to see the play. Had to buy 4 tickets (not together) for matinee the next day. I asked how could they sell tickets they didn't really have and they said they wouldn't know about it until we showed up at theatre. I told them that makes no sense to me that they wouldn't know. Bad business model if that's true! Horrible experience!