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m b.

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Experience: Entertainment, Hobbies & Interests

Member since September 2019

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1 Review by m

9/11/19
I recently discovered TickPick (summer 2019) and I decided to list some of my tickets for sale. I was attracted by the 10% seller commission and the $0 fee for buyers, which would allow me to lower my asking price while still earning money. I did make one sale, uploaded my tickets, and now I must wait several months for payment because TickPick does not pay Sellers until 2 weeks after the event. Strike One. On August 13, with absolutely no warning, TickPick suddenly raised their Seller commission to 15%, which is the same as StubHub, thus eliminating any reason to use TickPick instead of StubHub to sell tickets. They did so effective immediately for listings placed on or after 8/13/19. Strike Two. Looking at my existing listings, placed for sale prior to 8/13/19, all my seller commissions showed a 15% fee for TickPick (and no longer the 10% as when I listed the tickets for sale). This contradicted their own policy. Strike Three. I wrote numerous e-mails, about 7-10 in all, over the course of several weeks, and initially I did get some replies from one person. However, the replies mostly quoted the new policy without addressing my specific questions. Strike Four. Finally I called in and spoke to a rep, who was brand new, and we were on the phone for at least 30 minutes. I had to explain TickPick's own policies from before the change and after the change to this rep, who in the end said someone would look into the matter and get back to me. That was a few weeks ago. Strike Five. I have now pulled all my tickets from TickPick and am selling them elsewhere. I would love for TickPick to succeed, but I now doubt they will. Yes, I did make one sale, but I have not been paid yet. Their "customer service" is terrible and management does not seem to be much better.
brettg11
Brett G. – TickPick Rep
Hi M.b,
We apologize for the delay and for the experience you had with us. We changed our commission rate to 15% because it allows to dedicate the resources necessary to operate our platform effectively. When you sell on our website we will always pay you out the second Wednesday from the event to make sure our buyer had valid entry. We apologize for any inconvenience and if you have not been paid you can always reach out to us to support@tickpick.com.

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