Went on TICK PICK on Sunday to purchase tickets for a play on Broadway. A screen came on with two other options and BROADWAY. (No theatre name nor city.) I clicked onto BROADWAY. SCREEN OF SEAT DIAGRAM appeared along with prices when you scrolled down. I clicked onto the seats I wanted. AFTER I paid, theater name and location appeared... BOSTON. I was in NYC. Called immediately, first put on perpetually hold, then a recording came on that there was NO ONE to help me. Mind you, this was at 10 AM and the play started at one. I've emailed"Donald P", but he's useless. Insists there were "no technical issues". I guess he doesn't consider NOT telling the customers (victims?) the venue important or a "technical issue". BTW the purchase confirmation states your purchase is 100% guaranteed. Guess it's not!
Hi Maria,
We apologize for the delay. When we have issues with our website we will automatically have our tech team look into the issue. In this case one of our representative had reached out informing you that there were no technical issues. We could have moved forward and reached out to the seller or help guide you to sell your tickets on our website, but unfortunately all sales are final. We apologize and hope next time we will do all that we can to help resolve any issues you might have with us.