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TicketsCenterReviews 1,591

1.6

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TicketsCenter Reviews Summary

TicketsCenter has a rating of 1.6 stars from 1,591 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TicketsCenter most frequently mention customer service, credit card and face value. TicketsCenter ranks 349th among Tickets sites.

service
728
value
749
shipping
542
returns
626
quality
618

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Colorado
4 reviews
1 helpful vote
Follow Mick A.
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Deceitful
October 5, 2018

Company attaches ticket site to the actual venue appearing as if they are that venue. Then they charge you 3x the amount and you don't even know which seats you are getting.

They will not refund $$$$. Calling their phone number puts you into a loop and you can never talk to anyone. Emails go unanswered. So unless you like being scalped and ripped off, stay far away and pay close attention the Venue's Site so you don't mistakenly pick this company.

Tried to cancel tickets immediately once I realized what was going on, and they never responded.

My tickets were to the Illusionist Broadway at the Lincoln Center in Fort Collins, CO.

The venue is 6 months away. So this is just a complete scam taking advantage of the Consumer.

Reason of review: Order processing issue.

Monetary Loss: $302.

Date of experience: October 5, 2018
Iowa
1 review
0 helpful votes
Follow Alan E.
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This site is scamming hard. They are currently charging $76 for $15 tickets at a bar, that has not and will not ever sell out. Here's what they are doing: they are finding every show they can, putting up their inflated price, then when you buy tickets from this crappy business they immediately buy from the source online. Once they have their $15 tickets, they print YOUR tickets and mail them to you for ridiculous fees.

Date of experience: October 3, 2018
Mississippi
1 review
1 helpful vote
Follow Chico R.
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The reviews on their website are false. No way anyony could be happy getting robbed Check prices on other sites before you waste your money. This sight charges 4 times going rate and 20 something dollars overnight fee but what night you'll never know definitely not the day or even week you paid them could be the night before the event if you get them at all. If your going out of town for event you can't even get the tickets beause you never know when or if they'll be mailed. No refunds. Try calling that's a joke too. Slime balls
Also like one of the other reviews said be careful where Google leads you it may look like the legit venue website but then they bait and switch

Date of experience: October 1, 2018
Illinois
1 review
1 helpful vote
Follow Robin P.
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I purchased Maroon 5 tickets for a concert tomorrow night for my sisters birthday. First, they charged me $500 per ticket for tickets going for $280. Second, I have yet to get the tickets and when I called today to say they were not delivered by 9/14/18 as promised I was on hold for over an hour with 3 different agents who said I already received the tickets on November 6 which I did not. They said they cannot guarantee the seller can send them to me again which means I have way overspent on these tickets and now have no tickets. Not to mention I needed to sell 2 of them which sold on Stub Hub and now Stub Hub is charging me 40% of the ticket price for tickets I did not deliver on. This is a NIGHTMARE and I am out about $1700+ and I have no tickets for my sisters birthday tomorrow night. I have no idea what to do. I feel completely robbed.

Date of experience: September 15, 2018
Washington
1 review
1 helpful vote
Follow Just J.
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This website redirects from the venue that you put into a google search. As the user, you think you are actually buying a legit ticket from the venue because there is a seating plan of the venue. They stress you with a countdown timer to buy the ticket, which runs throughout the transaction. So you are putting in your credit card info and details trying to beat the timer, not realizing that you are NOT at the real venue site or that there is some tiny legal somewhere that claims that there are no refunds. So then they email you something with no ticket, eventually you click on a link that directs you to a PDF of Joe Shmo who bought the ticket for around $40 and now you have spent somewhere around $200 and see that Joe's name is on the pdf. Good luck with that at the concert that you are dying to go to! There is no verified process, for instance, ticket master will verify your etickets and also verify if you want to resell them so that 25 people due not purchase the same ticket, print the cheasy pdf and then all show up at the venue for the same one seat. They are incredibly aggressive, they will not give you a refund even if you try to get a refund within 30 minutes of realizing that you have been ripped off and ask them. You have absolutely no recourse as a consumer. There is no way to verify your ticket so that you are covered when you get to the show. The original person may have resold on various scalping sites and you could be one of a group of chumps who just got overly excited to see your band and paid double or triple the price for a pdf of a ticket. No hard ticket will be sent to you as in other legitimate ticket venues. Read the many bad reviews that these guys have. Stay away and buy from a legitimate ticket seller like TICKETMASTER.

Date of experience: September 3, 2018
Florida
1 review
0 helpful votes
Follow Gail S.
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Extremely poor service
August 30, 2018

I experienced extremely poor customer service. I will never use this site again. Tickets were not sent as promised. When calling customer service, spoke with 2 separate advisers... neither had a clue.

Date of experience: August 30, 2018
South Dakota
1 review
0 helpful votes
Follow Alan A.
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Found tickets
August 28, 2018

Ticket-Center had issued tickets that went into the junk mail box. After contacting them they resent the email, had me check the spam/junk folder and the tickets were in there. They provided awesome customer service and I will use them for future purchases.

Date of experience: August 27, 2018
Wisconsin
1 review
4 helpful votes
Follow Samantha K.
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This has been the worst experience I have ever had with a company. I bought Milwaukee Brewers Tickets about a month ago. They took forever to email the tickets to me (which, how hard it is to send an email confirmation). Then I gave the tickets to CUSTOMERS of my company who were denied at the door because the tickets were fake. I have had multiple phone conversations with tickets centers customer service who have been doing everything they can to not refund me for the purchase. Please do not use this website to buy tickets.

Date of experience: August 27, 2018
Colorado
1 review
1 helpful vote
Follow billy d.
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An error was make and they took over 300.00 dollars from me. While looking at there site my granddaughter pressing buttons and bought tickets. I immediately connect them live chat only way and they refused to cancel order. What kind of company would do this, well this company will. So ask your self what more are they willing to do to keep your money. By the way I also contact American express and they refuse to remove the charge. Looks like if you give them money they will keep it and give you nothing more cause they don't have to to keep your money.

Date of experience: August 23, 2018
Colorado
1 review
1 helpful vote
Follow Taylor M.
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I went to purchase a singular ticket from this site. Before checking out but after entering my card information, I discovered a SIGNIFICANTLY better price on tickets (these were more than double the other price) and went to exit the site. When I hit the back button on my laptop, it checked me out instead. They stole 80$ from me. I immediately got on their customer service chat, and the agent disconnected our chat when i got frustrated and offered no resolution. Next day I called them, they said they had a resolution but couldn't tell me what it was. Call back again the next day, they say they can give me a "one time courtesy refund" and it would be issued in 3-5 business days. They also said theyd send me a cancellation email. Im on day 6 and still no refund, and no one can connect me to the department that authorizes refunds. I also reported them as a scam to the BBB but I want to get as much word out as possible to stay far far away from this company.

Date of experience: August 22, 2018
Rhode Island
1 review
2 helpful votes
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Scam
August 19, 2018

Tickets were sold twice! My tickets were no good! Still waiting on refund. Big run around! Have made many calls and live chats. They all lie!

Date of experience: August 19, 2018
Illinois
1 review
1 helpful vote
Follow Marisela R.
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I feel ripped off
August 11, 2018

I bought tickets for a monster jam event in south Florida miami two weeks ago and today when I went to the venue I was denied entry because when they scanned my tickets they were voided and so far customer service isn't helping what so ever saying they are going to start an investigation, without even giving us a guarantee of refunding the money. I'm outside the venue with my family, no tickets, and out $150. They are making me feel that I am trying to cheat them out of the money and trying to scam them when we're the ones outside the stadium. Its even worse when they say that they sell trustworthy and authentic tickets, the managers Arturo and Victor in customer service did not give me any answer nor a guarantee if I would get my money back. Do yourself a favor and do not purchase from ticketcenter where they can't even check if the tickets are valid and guaranteed your purchase.

Date of experience: August 11, 2018
Florida
1 review
0 helpful votes
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DO NOT USE THIS SITE!
August 11, 2018

DON'T, DO NOT USE THIS SITE, THEY TOOK MONEY FROM MY CHILDREN AND ME...
BUY YOUR TICKETS AT THE BOX OFFICE OR USE ANOTHER SITE. THIS IS NOT A SAFE PLACE TO DO IT!
THIS REVIEW IS GOING TO BE ALL OVER THE PLACE IN A FEW MINUTES.
CALL ME IF YOU WANT TO HEAR THE STORY *******765 OR WATCH FOX NEWS TONIGHT OR TOMORROW...

Date of experience: August 11, 2018
Michigan
1 review
1 helpful vote
Follow Mike G.
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Was not aware of redirect to another site from Ticketmaster. Tickets listed at $440 each, got 2. Tickets arrive in mail and stamped face value $199.99. I guess i'm the sucker. No help from Ticket master or Ticket-Center
NEVER AGAIN, SPREAD THIS STORY, GET THEM OUT OF BUSINESS. ALSO TICKETMASTER DID NOT INDICATE THIS WAS A THIRD PARTY. FOUND OUT WHEN TICKETS ARRIVED.

Date of experience: August 8, 2018
Canada
1 review
0 helpful votes
Follow Lucy E.
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I was unfortunately directed to this site and charged 4x the face value of a ticket! What a rip off, this site should be closed. I was not aware they are a resale company anywhere in my purchasing experience and they are a complete rip off. I have disputed the charge with my bank. Do not use this site!

Date of experience: August 8, 2018
Kentucky
1 review
0 helpful votes
Follow David H.
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These are scalpers
August 6, 2018

I mistakenly used them when I bought local tickets when redirected from another site. Didn't realize I was being charged 4 time face value until after I got the confirmation. Still don't have the tickets emailed after several days. No contact and no recourse. This place should be shut down.

Date of experience: August 6, 2018
Florida
1 review
1 helpful vote
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Total Rip off
August 3, 2018

They charge an enormous fee for selling you tickets, no refunds or issues solved, but after reading reviews, they rip off a lot of people. $#*!ty Business of the Year

Date of experience: August 3, 2018
Washington
1 review
1 helpful vote
Follow Pierina N.
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They overcharge double the price of a regular ticket and their fees at the end are so hi. Do not trust this company. From a $25 ticket price I payed $69.95

I completed the sale, then notice after a minute and cannot cancel this overcharged order.

Wow.

Date of experience: August 2, 2018
Canada
1 review
0 helpful votes
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Scammers
July 31, 2018

Beware of their deceptive way of charging huge service fees! My tickets went from $126-$153/ticket after checkout. I later found out the seats on the Seattle Sounders site (which I thought I was on) are sold for $74... I've now paid twice as much.

Date of experience: July 31, 2018
New York
1 review
0 helpful votes
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Biggest Scam Ever!
July 30, 2018

Five times the face value, $64 service fee and $25 for shipping?! What, is that legal. They claim they don't know what the face value is and they only sell the tickets for the sellers asking price. Didn't people used to get arrested for scalping?

Date of experience: July 30, 2018