TicketsCenterReviews 1,591

I ordered 2 tickets to the Amy Grant/Vince Gill Christmas show. The total cost for 2 tickets was 412 dollars. The price on the tickets we received was 55 dollars each. I expected to pay more, but the seats were horrible. I was behind a pole and had to bend to the side the entire time. I could only see the three microphones. We could not see any of the stage except a little of the front. We did not get our tickets until the afternoon before the performance, and I worried we were not going to get them. I would not use this site again.

Long review, will save you some $$$$
The Tickets-center is riding on the confusion it creates with the similar name of Ticket Center/Tickets Online, which has good customer service and operates very differently, I can attest to it since I have been a customer.
I scanned through the complaints against Tickets-Center (ratings of 1.5 stars!), overwhelmingly like mine: We selected 4 seats, purposefully the best seats in the house on first floor for about $145 each (10/3/2018 for a show 12/2/18 a total charge of $627.50). We get an email that states transfer of the tickets to be available on a later date (11/30/18) And then we get an email from Ticketmaster giving me all the information of the tickets that if I accept tickets will be transferred to us. That is when I learned the location of the seats (almost last row of the third level! Not even the elevator goes there), and it's real value of less than a third of what we paid price gouging!.
We did not accept the tickets, we contacted Ticketmaster, who until the day before the event clarified that the tickets have not been transferred to us since we have not accepted them and are still owned by "Chris" the selling party at Tickets-Center (none of this was clear to me until then)
Contacting Tickets-Center was extremely difficult in spite of their logo 100% Buyers Guarantee. Live Chat is not alive and it is not a chat, (for questions about x, enter 1, etc) therefore is nonexistent. I emailed several times and I only received acknowledgment of 2 of those emails and calling them (1800. 833. 7698 and 1800. 361. 7978) is a nightmare when I finally succeeded it was a 55 minute wait, first talked to Jimmy and then was transferred with Tae (a Senior Account Specialist), overall a 1 and half to be told that their sales are final and they insisted that we ought to accept the tickets. All the way until November 30 we insisted on willing to accept tickets on the first floor.
First we want a full refund to my credit card. Additionally I would like that the difference between the 2 companies be a lot more clear and that they are stopped from the abusive practices they have, including price gouging.
There is such a thing as #tickets-center rip off, #tickets-center complaints etc!

Do not buy tickets from them! The tickets they sell are triple the price of the venue, insurance is for "Covered" cancellations only and you get no physical ticket, only on phone ( Difficult to say the least when you are buying tickets for someone else. I purchased 2 tickets and was charged $173 and afterwards when I realized they were not the venue site, the same tickets were on sale for 25 each. Criminal!

I purchased tickets from here and after they took my money they tickets were sent and they were not for the actual performance but a 1 hour shortened version (but for the price plus more of the full event) This information was not disclosed to me and should have been! They won't even respond to my request for communication and cancellation even though they allow the seller to give incorrect information. Stay away! Dishonest company!

Their site looked like the actual venue. I got what I thought were the best tickets. They ended up not revealing what seats they were and then I saw on the receipt, they were a third party. I found the actual venue site, saw there were way better seats available that cost half the price. They don't respond except by a pre-written email that they will get their money regardless and report you to credit bureaus. This is blatant price gauging and theft. Avoid at all costs.

My boyfriend accidentally booked tickets for Golden State Warriors game through this website as he thought it was the official site. After he realised it wasn't the official site I looked on the internet for reviews and saw multiple times 'scam' 'you will never receive tickets', 'you will pay way too much' etc... Although he HAD received his tickets immediatly after the payment we were still petrified the tickets would be fake. So, the evening of the game we went to the arena and after all we just got in and had a great time. The only thing I can say is that we checked the face value of the tickets and we paid 20$ too much but the website of tickets-center warns you for that, so we still very satisfied with how everything went.