TicketsCenterReviews 1,591

Awful, if you make an error no refund. What a rip off. Buyer beware on this site! Forget the Chat, it doesnt work

Thinking we were purchasing directly from the national ballet of Canada, we were redirected to ticketcenter with a national ballet logo on the page. After buying our tickets we soon realized we had paid almost triple the official price, but no refunds are available for any reason.

I am so absolutely beyond angry. I ordered tickets for the wrong day, which are much more expensive at Tickets Center than on any other website. I also purchased ticket insurance, thinking that if I had to get a refund or cancel, I could. I received the confirmation email from Tickets Center with a link to receive my ticket. Of course, the link did not work. Ticketmaster also sent me a link that did not work. The ticket insurance is through a separate company, too, so do not waste your time thinking they will protect you at all, either. I called Tickets Center, and I think it is intentionally evil to have customer service agents who speak broken English, especially when the company has transparently scammy terms and conditions. I cannot imagine how many of those customer service agents get verbal abuse that is actually meant for the higher-ups at Tickets Center who are making bank off of their no refunds ever policy. I apologized to my customer service agent for being so angry, and she was as helpful as possible. She said I should have copied and pasted the link instead of clicking it, but it still did not work when I tried that. I have no ticket number or any other information, so I cannot resell my ticket. I am out $100, and all Tickets Center has to say is sucks for you, basically. I also purchased other tickets from Tickets Center (again, for about $50 more than everywhere else is selling them), but I am nervous about those too. Just buy tickets elsewhere. Tickets Center has the same outrageous fees as StubHub and TicketMaster, but they at least offer some customer protections. I only purchased tickets because I did not read clearly enough, and I mistook them for TicketMaster. This company is a total scam, and I would say to NEVER purchase tickets. I am unsure how this is legal, and I found the company's CEO on LinkedIn.

Purchased tickets. Event was cancelled and rescheduled until next year. Seller refuses to refund tickets- tells me to go to a secondary market to resell!

This company has over charged me by setting the price to be 3 times higher than the normal buying price. And they refused to give me a refund, they wasted over 400 dollars of my money and 2 months of fighting with my bank only to do nothing. DO NOT BUY FROM TICKET CENTER!

Read the small print and research the event you want tickets for. I bet you will find tickets elsewhere. This site offers no refunds, and there are many stories of people falling prey to the site's google ads etc for events. They look legit, and will supply a ticket eventually (likely right before an event so there is no chance to resell it when you realize you've been duped) but are very likely selling you a ticket that you could get at 1/3rd the price from the official vendor. The site is very ripe for scalpers to flourish, and has had a long history of screwing people out of their money. Just be careful and make sure you research the event fully. This site should be used as a last resort if you really can't get any tickets.

I purchased same day ticket for parking at an event that I had purchased ticket thru Ticketmaster, I did not receive the tickets until I called and then it still took so long that I had already reached the stadium and had to find another place to park. They refused to give me a refund and finally sent the ticket for parking AFTER I had already told them I had parked at another location. Buyer beware

Its a scam. Posed as the official website. Would not refund even when called within minutes of purchase; and even though before actual tickets purchase.d

Ticket center got over on me for $153.50 did not send me my purchased tickets sent me passwords that did not work then wanted to charge me $100 to get my money back all I can say it's not over you will not rob me that easy. SCAM SCAM SCAM

If I could give them a zero I would. I purchased 6 theater tickets for almost $1000 and received tickets to a different show. I spent 45 minutes on the phone for them to tell me they didn't make a mistake and their terms say I can't dispute. Do not do business with them!

They charge 3X ticket value, and they make it appear as though tickets are scarce when they are not. They have a Google sponsored link so that they appear at the top of search results and can rip you off. Do not do business with these people.

They pose as the event seller and totally rip you off as you pay double and no chance of refund even if it is within minutes of making the mistake.
Buyer Beware!

With misleading information, small print disclosures, and flashy advertisement, this company makes you believe you're buying regular priced tickets for your event when in fact, you're buying tickets way above face value. I was trying to buy tickets for my 8 year old's performance at a local Nutcracker production. They charged me FOUR TIMES THE PRICE I would have paid off I would have purchased directly from the venue. They cheated me off $260. Just awful. Their customer service was the worst. They would not refund me or cancel my transaction even though I hadn't download my tickets yet. What a horrible way to scam someone out of their money right before the holidays.

Like others have said they pay for top search engine results making it seem like secondary sellers are the only choice and then they allow their sellers to outrageously markup prices. On top of all that they change ridiculously expensive fees stating that they offer a safe place for transactions but if you're getting price gouged at three to six times the ticket prices with zero transparency of the original cost or knowledge that the event isn't even sold out, it doesn't feel safe. It feel like theft. There is no recourse either. I recommend really researching your event and venue before going with this site.

The tickets we purchased are someone else's name on them and there is no way to validate how many tickets they have sold for the seat you purchased. When contacting the ballet company, they could not track the tickets and told us they were sold to another person and so they would not guarantee that we would be allowed the seats as we did not have valid tickets. And they charge us
3X more than the true value of the ticket. We purchased a new set of tickets from the Ballet company who has promised a refund up to 3 days before the date of the production we are attending. TicketsCenter will not refund our money but keep saying they want us to enjoy our experience and have advised us to try and sell these "fraudulent" tickets to someone else! Unbelievable! We have contacted PayPal and MasterCard fraud department!

I purchased two very expensive tickets to see my favorite comedian 8 months in advance. This company charged my credit card in full the next day. I call this company multiple times throughout the proceeding months to follow up as to when I should expect my tickets, every one I spoke with ensured me I would receive my tickets closer to the event day. The day of the event: I get a phone call from the company stating they DO NOT have my tickets! Understand that at this point, hotels have been booked, child care has been scheduled and personal lives have been adjusted accordingly. This company NEEDS to be forcibly shut down!

Ticket center is a reller, they jack up the prices. Go to the venue of your event and you will be able to buy tickets for the normal price or go to ticket master. Do not buy any tickets here, you will get ripped off!

I purchased 4 tickets in October to The Classic Nutcracker for December 18 in St. Paul, MN. When my cc was still not charged weeks later I went into an on-line chat with them where they explained the tickets would be purchased and e-mailed to me before December 17. Today, still no purchase had when made. I went into the venue site and tickets are on sale for 1/3 what I paid through Ticket-Center. When I chatted with them to cancel, they said NO CANCELLATIONS FOR CONFIRMED TICKETS. Even though no money has exchanged hands and no tickets are in hand, they will not cancel. Lesson learned. Don't ever buy tickets with this business. They are so unethical. I will tell the world.

Make sure you double check everything before you hit the purchase button. I just bought Christmas Carol tickets for $800. I'm like damn that is steep...and $44 per ticket service charge...Plus $12 to have them email the tickets to you. I figured Covid was driving the price up...these tickets are not some high dollar fancy theater...Regretfully i double checked the prices after my purchase and including fee's they were only $200 total...I'm getting fleeced for $600...ouch! I called customer service within 5 minutes and were told the tickets were already processed and there was nothing they could do. Offshore call center that sounded like she had explained the same story over and over again... I guess the higher ratings for this site is that you have a good chance of getting someone to bite and pay extra for your tickets. Totally immoral...don't do what I did...check all your options before using this place.