TicketsCenterReviews 1,591

I searched for tickets to the Metropolitan Opera in New York and the site that came up, even with a seat map and multiple choices for operas, was Tickets Center (tickets-center.com), though at the time it was difficult to realize looking on my phone screen that this was not a service of the Met itself. I made my choice and bought two tickets and only when I received the email did I realize this was a third-party reseller. I checked directly with the opera and the tickets were marked up for three times the price (yes, you read that right, the nosebleed tickets I bought cost about $100 at the Met but I had paid over $400 with this scammy site). I called them, within ten minutes of purchase, and they refused to cancel. Of course, it was my fault to not detect that this was a scam. I should have read more carefully. But they make this site be the first result on Google searches and they make it look like an official opera site. And even if I was fooled by their deceptive practices and no-refund trap that does not make a scam any better. As a matter of fact, the definition of a scam is that it takes advantage of people who trust. I have filed a dispute on these tickets and bought them directly from the Met, preferring to pay twice if I lose than to just acquiesce. If you have fallen for them, put up a fight -- complain, write reviews, dispute the charge, report them to your attorney general and file a complaint with the Better Business Bureau, and make sure to keep their customer rep long on the phone. Let's make the cost of this scam prohibitive for them. If all consumers do it, they will be out of business soon.

Because its named ticket center poses as venue. Tiny fine print indicating it isn't. Cannot cancel even way in advance or right after. Pay double here for non sold out concerts

Terrible customer service because they have no real power to help with anything. The email link for the ticket transfer didn't work but they couldn't even resend it or contact Ticketmaster to confirm the event. Total waste of time and will never use this service ever again.

I bought two tickets to a show then wanted to cancel the order. They refused to cancel the order even though tickets for the event had not gone on sales yet. They said their policy is that all sales are final with no cancelations. So, even though they had not experienced any costs to fill my order, they refused to cancel the order. I offered to pay a cancellation fee. They said no to that too. There is more to this but tis is the crux of the issue. Stay away from this site!

CAREFUL - The site is selling tickets to a concert before they even go on sale at 300-400% mark up. Do not use this ticket scalping site.

I was wondering why I did not receive tickets once the payment was taken. I emailed I had a long online chat the response is I would get them in Oct. I am so unhappy and terribly concerned. I am not sure what I can do to expedite tickets any suggestions? My hands are now tied if this is a farse I am out 624.00 Cad dollars for two tickets, and will not be attending the Queen concert.

They say they won't charge you while you're browsing and if you enter your card at any time they will charge you for anything you put into your cart. You can only get ahold of them with chat and they will tell you no refunds. My bank refunded the money right away. They have dealt with this company before. Straight SCAM!

Use ticketmaster website instead. It was 1/2 the price of what these scalpers charged. And they would not refund, even though I tried within 20 minutes of purchase.

Beware of price gouging. This company is crooked and charge a very inflated price for their tickets.

This site was the first to pop up when I was purchasing tickets for an event. When I realized that I had way over priced, ask them about their return policy they told me I could only resell them on another site, but that they also could not supply me with the tickets until way closer to the event time. So now I'm stuck waiting for tickets with the inability to buy new tickets which would be the same price in a way better location in the venue. The tickets I got from them are literally on the last row and are the same price as some Midway to the stage. Price gouging at its finest with lack of customer support.

Tried to cancel immediately after realizing that I didn't purchase from the official seller. Wouldn't let me cancel!

DO NOT BUY TICKETS FROM THIS WEBSITE. This website is a scam. You will pay at least three times the amount for the tickets. They will not help you resell, exchange, or cancel your order. They will not help you resolve the issue in anyway they will just take your money.

Ticket Center sent us the wrong tickets and is refusing to refund our money. They will send tickets for any date or time regardless of what you order and claim they fulfilled their obligation. AVOID THIS COMPANY

I ordered two tickets to a Round Rock Express game for Friday, March 31st at 7:05pm. At 5pm I received an email saying the game was cancelled and would be rescheduled. Being Friday afternoon, I left my office and told my wife the game was cancelled. We made other plans. I was in traffic for 1 hour. I get home tonight and see an email that came in at 5:15pm saying ….oh… the game isn't cancelled. I had left my office and was in traffic… not checking my email. The tickets were $172…. Customer service tells me… I'm sorry, even though we sent a miscommunication we can't issue tickets to another game or refund your money. This is wrong on every level. Absolutely terrible customer service and they couldn't care less. I will be escalating to the Round Rock Express office and will publish this in every place I can find to warn everyone about their horrible customer service. Beware using this website to buy any event tickets!

Minutes after making an order by mistake, I called to cancel and was told the only option I had was to try and resell the tickets myself. They claimed that as a middle-man they had no recourse to cancel with the seller.

They don't allow cancelation or exhages. Your better off buying directly from the company, they have better exhage and refund policies.

This business is charging $700 over normal ticket prices and refused to refund before tickets were issued. Do not use!

Tickets re-sold@ 3 x face value, no refunds for any reason - no way to contact the company, they say they have realtime chat but its only a menu driven bot - avoid!