thredUPReviews 6,178

I am SO disappointed with my experience. I received my clean out bag and stuffed it to the max with almost new clothing, a lot still with tags even! After waiting 8 weeks for the bag to process, I found out they only kept 12 of my items to sell and I only got $14 for it! I totaled up how much they were selling all my items for at it was well over $140. I then received an e-mail from someone at the company claiming to be a real person, not a robot, who wanted to know how I enjoyed my experience whether good, bad or indifferent. This guy, Anthony, claimed he responds to every e-mail personally. Well, I wrote an e-mail explaining my frustrations and ended by asking to know where the clothes that were not kept were donated to. I have yet to receive a response over a month later. Thanks Anthony. Do yourself a favor, stay away!

It is a scam! They will steal your clothes! I sent in my clothes and shoes (couture items and brand new shoes, Laurel, Escada, Sam Edelman) over two months ago and was supposed to receive a LATE payout yesterday and they just told me that they will start processing my bag in 10 to 14 days from today. There are hundreds of reviews of people never receicing any money and I am another case! DON'T DO IT! It is a SCAM! They are selling things for $3. How do they make money? They don't pay the people sending in the clothes!

I sent in a bag full of very nice clothes and some that were just meh. Okay, mostly from anthropologie, j. Crew, etc. Somehow, they took only a small amount of the items, and what they took weren't even the nicest things in the bag... everything else was "unacceptable" and donated. Why would they take the stuff that isn't the best, and donate ALL of the pristine, highest end stuff that I had? I used to work at a high end consignment shop and I don't understand. However, I'm an avid ebay user, and I came across listings advertised under thredup with the same logo and everything... so is that where my nice stuff went? Who knows. But 1 star for being shady, because I highly doubt any of that stuff was donated.

I ordered a clean out kit back in early June, and took around 2 weeks to reach them and then was notified that my bag would not even begin processing until JULY 26th. Contacted customer service, they told me they were receiving a large number of bags. I let it go and waited, July 26th comes around and nothing. Sent customer service a message again and told me it would be processed within the next 3 weeks. Thankfully, my bag was finally processed on August 1st. But when I saw thag my payout was 41 CENTS, I was so shocked, furious actually. I sent in a pair of brand new good-quality wedges, another pair of heels, jeans, and about 4 nice tops. This company will STEAL your clothes. DONT WASTE YOUR TIME. Donate your clothes to goodwill or sell them on eBay. Thred up sounds like such a good idea but it's a shame they are taking advantage of people.

Like others who have posted their experience with Thredup, I had a similar thing happened to me. I sent in 13 pieces of maternity clothing... really not much I know... but they were clothes I was definitely not going to use again so I figured why not. I saw a couple of YouTube reviews that weren't bad so I gave it a shot. ALL my items were accepted which I thought was surprising. 6 out of 13 were categorized as excellent condition/ mistaken for "brand new". My payout minus bag fee was $2!
I am not too concerned with the money but I will agree that this company is a major SCAM and Rip off. U will literally get. 50-. 75 cents per item. I wish I would have donated my clothes to someone in need;( instead of using this horrible site. Or if u really need cash for your clothes use Ebay!

I sent in a bag of really nice and almost new clothing. One shirt was from Sundance Catalog and was worth over $100.00. I got $12.00 for the whole bag! I thought I would get about 30% of what my clothing was worth. More like 2%! If you want to donate your clothing then this is the place to go but don't be mistaken that you will get a fair share because my experience is you will not. I will not be sending any more in. I am sorely disappointed in thredUP

Please... unless your life just needs some stress to liven it up... dont burdon yourselves with this horrible company. I didnt need the extra stress -hardship-losses and extra work needing t get done that doing business with thred up gave me but i sure got all thee above like i was hypothetically getting run over by a semi truck! From stolen items never being fou d of mine.to charging me for being given the opportunity to allow my stuff to make them a profit (not me of course)to entire seller bags vanishing never to be found and all reps mustve been playing dumb with me cuz the absurd excuses were unreal. I was also seeing my items that went missing being sold but i was not listed or paid for the items... so many things... waiting up to 3-4 months to process a bag and if lucky resolve an issue. And like so many others i too was tricked into thinking they paid well w my first 2 seller bags... then when the 3rd-4th etc... hit me with. 94 cents as a gotal. Payout for over $2000 worth of items i lost my grip on reality with situation. Then began the months of communicating w customer service reps that string u along im assuming hoping you will just give up and go. Away... a total scam of a. Business. Absolutely no sense of integrity or pride in the way they do business. If the above doesnt bother you then go for it. But i wish it was still twice. They were great.

Do not, I repeat, DO NOT, send your clothing to this company reimbursement. They prey upon people who are looking for an honest and easy way to trade used clothing for credit or money. The first two times I sent clothing in I received a reasonable exchange but the third time I was surprised by the outcome. I took advantage of their "donation service" which they charge a fee for if they don't use your clothing and if you want your unused clothing back they also charge you a fee. It wasn't until the 4th time I sent a bag in that I truly realized what an absolute flat out scam artist this company is running. I sent in bag full of Gymboree clothing that was brand new without tags. My child was not able to wear them as we had most of our house packed up in storage. When we got out of temporary housing I sent an ENTIRE WARDROBE in. After 6 weeks I was sent an email that concluded that my bag was worth. $4.99. YES, $4.99. As a bag processing fee is also $4.99 I officially earned $0.00. Just let that sink in. As a bargain shopper I pride myself on getting good deals but even a good deal at Gymboree is costly. At this point in the process there was nothing I could do to change the outcome. I had already "paid" to donate the unused clothing. NEVER AGAIN. BEWARE of business. If you would normally donate your items and do not care about receiving compensation for them, go for it but do not expect any fair dealings with ThredUp.

My bag was finally processed after about 60 days. As others have said the pay is nothing and will most likely cost you to send them clothes. They will make at 50% profit minimum if you consider labor cost. Which I really don't have an issue with if you are paying fair prices for the clothes in the first place. While Thredup is very up front now with the "hey send us your clothes so we can cheat you." We are all to blame for helping them to stay in business. As we send our clothes in and complain about their practices they get product to sell Frankly, I will not send them another stitch of clothing and I am seriously considering closing my account and letting them keep the. 85 cents. I certainly will not be purchasing anything else from them. I do feel the CEO and upper management for THredup are somewhere laughing at the consumers gullibility. So are they scam, no they say right up front you will not get anything for what you send and we will charge you to send ti to us. Do they cheat you nope they said we are going to pay you nothing up front. My take away is give your clothes to a local charity or consign local. Much better investment. Purchasing from Thredup, as tempting as it is you are only helping thredup perpetuate this vicious cycle.