Sammie C.

I ordered a clean out kit back in early June, and took around 2 weeks to reach them and then was notified that my bag would not even begin processing until JULY 26th. Contacted customer service, they told me they were receiving a large number of bags. I let it go and waited, July 26th comes around and nothing. Sent customer service a message again and told me it would be processed within the next 3 weeks. Thankfully, my bag was finally processed on August 1st. But when I saw thag my payout was 41 CENTS, I was so shocked, furious actually. I sent in a pair of brand new good-quality wedges, another pair of heels, jeans, and about 4 nice tops. This company will STEAL your clothes. DONT WASTE YOUR TIME. Donate your clothes to goodwill or sell them on eBay. Thred up sounds like such a good idea but it's a shame they are taking advantage of people.