I am SO disappointed with my experience. I received my clean out bag and stuffed it to the max with almost new clothing, a lot still with tags even! After waiting 8 weeks for the bag to process, I found out they only kept 12 of my items to sell and I only got $14 for it! I totaled up how much they were selling all my items for at it was well over $140. I then received an e-mail from someone at the company claiming to be a real person, not a robot, who wanted to know how I enjoyed my experience whether good, bad or indifferent. This guy, Anthony, claimed he responds to every e-mail personally. Well, I wrote an e-mail explaining my frustrations and ended by asking to know where the clothes that were not kept were donated to. I have yet to receive a response over a month later. Thanks Anthony. Do yourself a favor, stay away!