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thredUPReviews 6,178

2.1
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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
This company does not typically respond to reviews
Massachusetts
1 review
10 helpful votes
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SELLERS BEWARE!
November 24, 2015

I was skeptical about selling my clothes online. I saw thredup and I figured I would give it a go. I just got my payout for an, at least, 50lb bag full of goods many of which still had tags. They just gave me $25.69. I sent them hundreds of dollars worth of excellent and good condition items and they ripped me off. Other reviews warned me about their stinginess and I thought surely my belongings would go for much higher. Wrong. Terrible place to sell your clothes. If you want to buy, then fine. Selling? Forget it. You might as well donate your clothes. They'll make you wait over a month to tell you that you're not going to get a fraction of what one of your items cost. Done.

Date of experience: November 24, 2015
Michigan
4 reviews
1 helpful vote
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Love to buy clothers from here for gifts as well. Everything is beautiful priced, excellent condition childen. S clothers and juniors love everything ive bought here

Date of experience: November 24, 2015
New York
1 review
7 helpful votes
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I usually take my clothes I do not wear to Good Will or The Mission, I get a nice write off on my tax return. I sent in mostly new items that had never been worn or barely worn and was sent a message that none of them were able to be used in the store. Some of the items even had tags still attached and the message is below
Thanks for sending your Clean Out bag to thredUP! Unfortunately, we were unable to accept any items from your bag.

Please note that all clothing we accept gets resold to other families. Because these families trust that thredUP only offers top quality clothing, we have to be very strict about the clothing we accept. Our quality specialists are incredibly meticulous and often catch minor signs of wear that are easily missed.

We thank you for trying our Clean Out service and hope you found this information helpful.

Should you want to give thredUP another try, you can learn more about what we accept here.

I carefully went over every item to make sure it was accepted and as I said none was worn out or even worn in. I do not recommend anyone to send in a clean out closet bag to this company.

Date of experience: November 24, 2015
North Dakota
2 reviews
11 helpful votes
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Disappointed with payback
November 23, 2015

I used to be a huge customer of Thredup. The customer service was beyond satisfactory and the return policy is the best. However, I was shocked at the payouts they would give me for my clothes. My bags had great success with almost all of the items always being sold. One full bag of nearly brand new designer clothes got $2.00!

Date of experience: November 23, 2015
Maryland
1 review
3 helpful votes
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Love the concept
November 20, 2015

The pay out kinda sucks 10% I'm sorry is a terrible pay out I mean I send u clothing that u sell for 10 dollars and all I get out of it is a dollar part of me feels like it's a scam but I'm addicted and love to shop on her for sure...

Date of experience: November 20, 2015
Illinois
1 review
1 helpful vote
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I am very pleased with my order! It came very fast, and I like everything I ordered! I got a huge discount for my first time ordering so it was exceptionally cheap as well!

Date of experience: November 20, 2015
Utah
1 review
8 helpful votes
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They will take a month to offer you pennies for your good stuff. Beware... such a waste of time... scam! I would prefer to donate to goodwill.

Date of experience: November 19, 2015
New York
1 review
13 helpful votes
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Don't use ThredUP, AWFUL
November 19, 2015

I sent a bag filled with designer clothes, some still new with tags and received a measly $11.00. One was a brand new BCBG dress with tags! Another was a new Calypso St. Barth dress, which they didn't even "accept". I'm sure somebody that works there is wearing it. Do NOT use this company, they have gone way downhill. I also tried to use my measly $11, but the site wouldn't accept the 15% off coupon code. I emailed and called them, no response. Don't waste your time with this dump. Do NOT send your clothes to them.

Date of experience: November 19, 2015
Pennsylvania
1 review
2 helpful votes
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I have purchased many beautiful things from this company for my self and my daughter their prices are on par for the items I've purchased. I have sent 2 bags of clothes to consign all of good quality items even during in season times but what I have been advised is able for resell is much less than what was sent. I wont pay the fee to have unaccepted items returned as the whole process would cost me money in the end then. So again love to shop here not sell.

Date of experience: November 19, 2015
Minnesota
3 reviews
17 helpful votes
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I sent a bag of excellent quality, designer clothing. I made sure to follow their strict rules about clean items, current styles and made sure the labels I submitted were accepted. In my whole bag of items I received $4.10. I had Top name designer items and all were considered accepted by Thred-Up. Had I kept even one of the items and brought it to consignment or sold online I would have gotten 10 times that amount for just one of the items I sent to ThredUp. They will turn around and make a huge profit on my items. I will never deal with this company again. Submitters beware!

Date of experience: November 18, 2015
North Carolina
1 review
13 helpful votes
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I agree with all of the low stars. They're a ripoff. I do own a consignment shop & I understand they need to make a profit, but this is unacceptable. I have also sent in a bag to test out the company, and I was very disappointed. NWT, accepted brands, and they didn't "accept" it... later to be found on their website.

2016 I will be turning my consignment shop into a website & I hope to see you all there!

Like us on Facebook to check out reviews! I plan on crushing ThredUp, and bring back the real meaning of consignment!

www.facebook.com/shop.1oak

Date of experience: November 18, 2015
California
1 review
14 helpful votes
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After a month, I finally received a credit for the bag of clothing I submitted to thredUP. I was only compensated on $6.63 for a BRAND-NEW (with tags) Marc Jacobs dress, two BRAND-NEW (with tags) designer swimsuits and a pair of Hudson jeans! Their estimator quoted me $22 at the low-end for the dress alone. I now see my dress listed for $73.99. This company is a total scam and rip-off. You will do better with the tax right-off (donating) or selling your clothes at a garage sale. Either would be more time efficient and profitable.

Date of experience: November 17, 2015
Texas
1 review
11 helpful votes
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This company is a Scam
November 17, 2015

Well I wish I would have read the post as well! I think they are getting over on unsuspecting sellers. I am not sitting by and not doing something power of the pen with all these negative reviews someone is watching.

Date of experience: November 17, 2015
Illinois
6 reviews
24 helpful votes
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I don't completely blame them. I blame myself because I figure the cashmere sweaters were a little old so if they couldn't sell them it would be fine to donate them. The Black Armani Suit. The multi color designer dress size 14 (only wore once) The Calvin Grey Suit size 14 almost new. The St. John's shell and all the other stuff they could only sell the Bananna Republic skirt and they valued it at $1.10. Then I got an email saying it sold a week later. Don't do it. I am completly disgusted with ThredUP! I will not purchase or send anything to them ever again! Go to a local consignment shop! Don't use Thredup! You will regret it.

Date of experience: November 17, 2015
New York
1 review
11 helpful votes
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I sent two bags a while ago and it was a great experience. Recently I sent a bag filled with new items recently purchased and they kept them for nothing. Sad to see a business turn into a scam.

Date of experience: November 17, 2015
Ohio
1 review
10 helpful votes
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I really wish I would have done more research and read these reviews before sending two whole bags of either barley worn or not worn at all clothing. I would have much rather given my clothing to people I know that need them. But thinking thredup would be similar to Twice, I'd get a reasonable return, that I would have most likely just turned around and spent in their store anyway. BOY WAS I WRONG! They deemed one of the items not clean because it had a piece of lint on it. Seriously? I really hope these people go out of business. While I did get a whopping 25 dollars and some change (it seems I made off better than most people complaining) I sent them hundreds of dollars of name brand clothing. Buyers also beware! Buying from them you are screwing the sellers. What a shame.

Date of experience: November 17, 2015
Oregon
1 review
1 helpful vote
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The quality of the products is always top notch. I receive my products quickly and customer service was wonderful. I like that they started donating a portion to local schools, definitely makes me shop with them more. Only downside is shipping, unless I have a free shipping code or free shipping day, I don't like having to spend $70 to get free shipping.

Date of experience: November 17, 2015
New York
1 review
9 helpful votes
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I usually donate my clothes to local organizations, but when I heard about thred UP I thought I'd give it a shot. I sent only 1 bag with a few excellent quality name brand items barely worn: sweaters, tops, and a skirt from Banana Republic, J Crew, and Loft. I was totally shocked when they informed me that they only accepted 1 sweater and would give me $2.48! I would rather donate to charity than support thredUP.

Date of experience: November 17, 2015
New Hampshire
1 review
10 helpful votes
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I sent 4 filled-to-the-max bags of clothes to thredUP. Believe me when I say they were of the utmost quality -- the majority of them were brand new with tags. These were boutique brands like Neige, Pink Chicken, and Crew Cuts -- no Old Navy, Carter's or even Gap. (When my daughter was born I had a bit of a clothes-buying habit. Her wardrobe was truly extraordinary, and she never wore even 1/2 of it.) For the first bag, I made $62. All were designated for upfront payment, none for consignment. I thought that was a bit strange bc many of the pieces were in the $100 range but just assumed there must have been issues I missed. Then a couple weeks later I recieved notice that a second bag would payout $20. At this point alarm bells were going off. There was no way the clothes i had sent had come to such a small amount. No way! Today was the final straw... the payout for the third bag? $2. This company has gotten unthinkably unscrupulous. (I sold The same quality of clothing to them years ago and made a full 10x the amount. 10x!) I usually pass along my daughter's clothes to a friend but I was trying to make some Christmas cash. I'm mortified to have been victimized by this company, and completely regret having sent them the clothes. My advice? Sell on eBay or Craig's List; give to a friend; or donate. The tax write off is actually worth more than you will make here, and you'll actually be helping kids in need instead of padding the pockets of these predators. My children's clothes meant something to me; ThredUP trashed that.

Date of experience: November 16, 2015
California
1 review
9 helpful votes
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If you want to shop here, that's fine. Just understand that your dollars are fattening the wallets of everyone but the trusting person who sent ThredUp the item.

It's my fault. I should have studied the fine print better. But since "Real Simple" magazine recommended this site, I took a flyer on it and literally paid the price.

I took a lot of time to clean and examine the clothing I sent and make sure they were "accepted" brands. I estimated that the total THRIFT STORE value of the items I sent was about $45-$50. On the website, I guessed they'd bring maybe twice that.

My payout on roughly half of the items that were accepted and sold was a whopping $5.50 Then they turned around and sold the stuff for at least 10 times that amount.

I would have done much better with my local consignment store! I will not use this site again. I'd much rather give my clothes to charity. I know ThredUp claims to do that with their rejects, but I'd rather have my clothes go to my local community -- not some Silicon Valley sham/scam.

Date of experience: November 16, 2015

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442