thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
The clothes were clean, exactly as described on the site, came in a timely fashion, and the packaging was adorable. Very nicely wrapped and cute packaging. I would and have recommended ThredUp to friends and family! Such a great service and we can't wait to order more!
This is by far the best app I have ever used to purchase clothes, and for such a great price! The quality is awesome, and I have yet to be disappointed or have to return anything. AND getting $20 off when you recommend someone who buys something is INCREDIBLE! I got my 2 girls 2 winter jackets for $4- and had free shipping!
Ordered twice. Both time order included an item that was a childs size instead of womans size. Customer service did respond but just donated rather than deal with returns, etc.
This site is easy to navigate and there are constantly new items added almost every second! Fun and good quality clothing for every style and shape!
So happy to have found thredUP! Have always loved resale shopping and LOVE that I can now do it online. Inventory is great and so is the customer service. Found some real one-of-a-kinds!
I was impressed with what I saw online. The clothing appeared to be in excellent quality and the prices were very reasonable. I ordered a few things for myself and my three daughters.
Sadly, some of the items were listed incorrectly. I bought an adult small jacket for my daughter and it was actually a kids small! I bought pants for myself that were listed as a woman's 16 but were actually a juniors 15. So pretty much I wasted money because we could not use any of the items!
I AM ENJOYING THE PROCESS OF BEING ABLE TO SHOP FOR UPPER LINE CONSIGNMENT FASHIONS. THE GUESS WORK HAS ALREADY BEEN DONE BY THREDUP AND ALL I HAVE TO DO IS REVIEW AND SHOP... HOW MUCH FUN IS THIS RIGHT OUT OF MY HOME!
Lightening fast shipping, the dress was beautiful.
Fun choices, good prices and when I had to return stuff exceptional customer service.
I can't believe I didn't know about this sooner! I love their selection of clothes and the process are out of this world amazing.
I don't like not being able to speak to someone on the phone but satisfied with the neatness and creativity of the clothes and packaging
Great prices. Quality items. Fast shipping and easy no hassle returns. It even comes wrapped in tissue paper inside the box :)
I am so delighted to have discovered thredUP. After a trip to India, I recognized how much I waste because by contrast, the Indian people will use something until it is literally unusable. I became very disturbed by our throw away culture and wanted to make changes to do my part. I am also highly interested in fashion and like to dress well, and dislike clothing that isn't well made, but I'm on a budget and also cannot rationalize spending huge amounts on clothing. ThredUP is PERFECT for me, because it allows me luxury simultaneously with saving and recycling! I love the convenience of trying the clothing on at home and being able to return items hassle free should I choose to, also. I've had compliments on the additions to my wardrobe and am pleased with the accuracy of the descriptions online - if an item has an issue, thredUP is upfront and I like that. I have saved hundreds of dollars and now exclusively only purchase pre-owned clothing. I haven't used the option to consign yet, but I am certain I will! Thank you, thredUP!
Quick shipment, and good quality of clothes. Not sure who does the descriptions though, because out of 3 pairs of jeans, two women's jeans were actually capris, and the boys jeans were girls. Would still buy from them again.
All the clothes are very nice. I think one dress I got was a knock off but I only paid 10 for it and it was still lovely, so no big deal, but I could've returned it because they offer free returns on most items. Which is awesome!
Product was true to description, came quickly in the mail! No complaints! I love and will definitely purchase from thredup again!
I loved the process of shopping with thredUP from start to finish! It combines all my favorite aspects of secondhand shopping with the convenience of online shopping. The only thing I wish is that shipping was a little bit faster, or that "slow boat" shipping was free.
I have order a couple of times and all items were new or almost new condition. They arrived very quickly and in the cutest boxes wrapped in tissue paper! I have to return one item in the first order due to not fitting and they gave me a credit to my account promptly. I am very satisfied with Thred Up!
Enjoyed shopping, however If I attempt to refine my search filter after choosing say, "petite" I'm unable to do so.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members