thredUPReviews 6,178

Okay, so I get it, a lot of the bad reviews are from people who sent clothes to them. Yes, I don't blame people for getting so mad about getting nothing for high-end clothes, I would too, which is why I don't do things like that.

I bought 8 things from thredUP, and it was a great experience.
The time it took to actually send out the items was a bit too long for my liking, but oh well, they did get processed and sent out. Once it was out, the tracking was accurate and came within the week it was shipped. Each product has a little explanation about the condition of the item and I wasn't sure if they were going to be accurate assessments of the product, or a total lie. To my surprise, they were 100% accurate about the condition of the product.
For the price of the items, it's a pretty good deal, but if you can, try to get some sort of promo code as it'll really help since you've got to spend a lot of money in order to get free shipping.

First of all, all of the positive reviews on here are fake. They are paid reviews or ones made by workers to 'balance out' all the real reviews. (And you can even tell by those reviews advising customers to read the fine print--- but in a way that benefits this SCAM COMPANY!)
These scam artists make literally 100-1,000 times profit off of YOUR clothing. If they give you. 30 cents for an item--- it will be sold for a MINIMUM OF $30.00. They intentionally take advantage of their scam, payout prices are NOT LISTED, and they charge you money for your own clothing to be sent back to you. THIS IS ONE OF THE WORST SCAMS on the web. It should be illegal. Thredup will get sued one day for the THEFT they do.

I was optimistic when I sent this company EXACTLY what they specified, name brand, top of the line, clean, stain free children's boutique clothes. Matter of fact, I even saw the clothes I sent on their website. What did I earn?. Less than a dollar. They wrote and told me that nothing I sent qualified. Enraged, I got nowhere with them, and they finally stopped communicating altogether. I never even received the (nearly) a dollar I 'earned'. I sent them snapshots of the clothes, same size and color of my children's items that magically appeared on their website after I sent them in. They disputed that I could possibly know that they were mine. These were Palm Beach boutique and expensive outfits from Crewcuts, Ralph Lauren boutique, Saks, Janie and Jack, etc. I filled an entire jumbo bag, These would have been so nice to donate to someone who would have needed them. Wish I had done that.

If you look at the "how much can I earn" section of the site you will have an idea of what you can make. The answer in most cases is "very little" so look at that first so you aren't surprised. You will get little more than a dollar for most mid level items that they accept (Gap, Aerie, Abercrombie, etc). At the other end of the spectrum is their consignment level. Unfortunately they have terrible listing practices that include only 2 pictures that offer no detail. Often the listing will say "no measurements available" and "content not available." These factors do not encourage sales. When I reclaimed 2 unsold items, one was damaged. If you can sell at the higher level that is not consignment (BCBGMazaria level) you will do ok on the stuff they actually accept. Most annoying from my perspective is that they used to claim to donate to orgs that helped women in need. Now they state that they resell rejected items to 3rd parties to recoup some of their money to pay for "shipping and staff." Um, staff should be paid out of your total profits not from selling free clothing from would-be consignors. Finally, they quality of the stuff they sell is very inconsistent. I received a shirt with pilling that had been listed as "excellent condition." On the other hand, I got some nice shoes. If you know what the issues are and have realistic expectations you can have an okay experience. If not, you will definitely be disappointed.

My experience with selling was disappointing. I sorted through a mountain of children's clothing, and chose items that were on the list of accepted brands, in season, gently or very gently used with no stains or major fading, and I packed that bag until it barely closed.

After processing, eight of my items were accepted for a total of $5.20. Disappointing, since I was careful to select items that met the stated criteria - it definitely wasn't worth the time spent for $5.20. Regrettably, I chose to have my unaccepted items returned to me (the charge for that is a flat $12.99 for shipping), so if I were to buy anything from this site, I'd now technically be in the hole $7.79.

The items eight accepted items have been listed for sale and ironically, return fee aside, there wouldn't be enough in my first payout to purchase three of the items that I sold!

Additionally, I decided to try ThredUp in the first place because I thought that the brand list on the website was indicative of the brands that they would buy from sellers. When I received my bag in the mail, several of the brands that I was planning to sell (Carter's and Children's Place for instance), were crossed out on the instruction card as unaccepted brands.

After you send in your first bag, you receive an email from the company's CMO, stating that he wants your feedback and that he actually does read feedback emails. I've never received a response about my experience above, so I doubt that he does...

Just don't bother.

***Update*** Received a response from ThredUp:

Hi Stephanie,

Thanks for sharing your experience. I take customer comments very seriously, as I compile a list to share with the team each month. Our professional buyers examine all items based on current trends, quality, and ability to resell. While our payout may not be as high as other companies, we believe the ease and convenience associated to our clean out process is an added benefit to selling your items to us in addition to receiving credit.

Best,

Anthony

I have bought and sold through thredUP multiple times and have NEVER been disappointed! The clothes I have ordered have always been excellent quality and have been delivered in a very timely manner. And the pay-outs on my selling items have been processed and in my account right when thredUP promised! I love the convenience of shopping online, browsing through the inventory at my leisure and knowing the items I buy will be top notch!

I used to love ThredUp, purchased from them often, and spread the word about their company. I sent in my first bag of clothes and got a decent payment for the items I sent. A few months later I sent another large bag of designer clothes, many never worn and and some brand new with tags. I received a miniscule payment and most of my items were not "considered worthy" to their liking, although I know they were in perfect condition and in style. I began researching the company and found many bad reviews including those on the Better Business Bureau website. It seems they may not be completely honest in their payouts and though I can't confirm this I prefer not to buy or sell to them any more.

I wish 0 had been a rating option.
I saw thred-up on FB and was interested. The little box came up to type my email address to continue. So I took a look, then wanted to see more. Tried to set up acct. NOPE! I got an error message that my email was already used. Well, DUH, I just used it on FB. Ok frustrated. But, hey, glitch happens! Let's use my alternate email. Yeah. Right. Got as far as inputting email address, but I can't set up account because they already have my email. OF COURSE YOU DO. My inboxes keep getting offers that I can't access. Could not be more frustrating. Certainly not worth another look. Judging from these reviews, being effectively blocked by thred-up was a gift to me.