thredUPReviews 6,178

I have experienced Thredup as both a buyer and a seller. I haven't experienced many issues with purchases. Watch out for returns sometimes they do short hand you. If you email them they typically respond and correct within 48-72 hours.
Selling is not worth it. I have sent in over 15 bags (I know) filled with new, current clothes. They will accept 8-10 pieces (ok) and payout is 5-10 bucks! They don't give you the option to reject their payment for your items. I have been severely underpaid for multiple, multiple items. I would do better at a garage sale/ebay/donation. I will not be sending any more items.

I can see from some other reviews that people are upset about selling clothes to this site. But I hate for them to get a bad rating for only one side of their business. The flip side is that they sell amazing clothes and shoes and accessories for sooooo cheap! I have almost an entirely new summer wardrobe of some really great clothes and have spent less than $200.
I'm not into labels so I really just go for stuff that's trendy and inexpensive. They sell clothes in excellent condition for as little as a dollar!
So think about it. If they sell stuff for so cheap, they aren't going to be buying stuff for a lot of money.
It's a trade off that I'm willing to accept because I'm more of a buyer than a seller anyway.
One of the best parts is that they allow you to send stuff back to exchange for free (i. E. They pay for shipping.) (unless you bought a final sale item. But in general that stuff is sooo inexpensive that it hardly matters.)
One other great thing is that I had an issue with a return I made just this week. One item out of four I was sending back, I wasn't credited for. So I contacted customer service and they took care of it quickly and without giving me a hard time at all. But the crazy thing is that it was my mistake! Yikes! I found the item and realized I had forgotten to put it in the return box. So even though they never found the item, they took my word for it and handled it with ME in mind. Keeping my business and keeping me happy! Awesome customer service! Soooo appreciated! (And yes, I'm sending it back. I feel like a jerk for making that mistake. But I'm glad I did cause it really showed me the caliber company they truly are)
It's a rare thing to find a company that understands the importance of that kind of customer service. Taking losses to retain customers. Super smart.
I'm totally in love with Thredup. I tell everyone I know about them, and am so happy to leave them a positive review.

I spent a long time reading the information on their website and nowhere did it explain that they literally give you a few pennies for each garment and that you can't even get cash for it! They gave me a $17 credit for a big bag full of new or like new condition designer clothes and shoes. Much of it was only a month or two old (I have a baby that has a ton of clothes and is growing very fast). I try to cash it out and apparently there is a $20 minimum?!?! So, now, if I want to see my money at all, I'd have to send in more items. It's either that or I get a credit (would never do business with them again) or donate the money. By far the worst business I've ever dealt with. Stay away from this scam. I knew that people never get what they feel like they deserved, but this is insanity. They're advertising all over Facebook and counting on people just going to the website and not reading reviews. That will work for a while, but at some point, it will catch up with them. What a bunch of scum bags.

I've never sent anything to Thredup, so this a review of my buying experiences.(I don't think I'll ever send clothing to Thredup because I've heard from other sites and Thredup that they don't accept everything and that you get a very small amount of money for your clothes.) Anyway, Thredup has been a great way for me to buy gently used brand name clothing for a good deal. Once I forgot to add a promo code at checkout, so I emailed them and they promptly and gladly applied the promo to my order! Their clothing is so fun and unique and I've found lots of my favorite clothes at Thredup.

I sent thredUP a clean out bag this winter. It's June now. When I ordered the bag, I got an email confirming that my bag was on the way. My bag arrived in the mail at the expected time, but that was the last I heard from them. I packed the bag full of nice clothes that I probably could have sold on ebay and sent it out through USPS. The company never told me if my items were received. I never got so much as an email, let alone payment. I want to like this company. I like the idea. Unfortunately, I can't recommend a company that treats their costumers like this, and I can't risk sending them another package. With anything else, this kind of costumer service interaction would be unacceptable. I don't know if my bag got lost, or if they just never bothered to notify me. One would think that I would have been notified they had never received my package as well. With this kind of track record, I don't even want to risk buying from them. If they want to keep their costumers and not go out of business, they need to completely makeover their policy.