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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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One of my new favorite online shopping sites. Amazing deals and delivers quick. Would recommend to anyone!
I have found so many great items for myself and my mom. Beautiful condition, some with tags! Some of which I could never afford at full price. This is a way to indulge myself and not hurt my budget at all.
Customer service is stellar and prompt. What else is there?
I was a little hesitant to try used clothing. Not anymore. I ordered 6 items. All were in like new condition and fir s fraction of the price. I'm hooked!
I've been very happy with the quality and price of clothing on thredUp. I'm a repeat customer, and will continue to shop at this site.
A great way to stop shopping elsewhere! Have turned many friends onto your site.
I love this site! Products are like new. Sizing can be tricky bit so far only 2 things didn't fit.
I ordered these things for a wedding and they were 2 days later that expected but its ok.
Excellent web site and delivery is prompt. Clothes are clean and in the condition advertised and in a cute little box!
I have never bought used clothing before. The reason why I went on thredUP's website was because I went to buy Levi's 501 jeans. The last time I bought a pair was two years ago at a cost of $25. Imagine my shock when those jeans were over $100 a pair. I went on thredUP, because I refused to pay that kind of money for jeans. I got 3 pair of jeans for less than $50. Bought some tops also, and were pleased with them. Neither showed a lot of wear. The only complaint I had was regarding the tops, which were very wrinkled.
Bought 3 items, and returned them all. 2 didn't fit, and the last item was covered in animal hair. The return process was painless. You either get free shipping with a credit to your account, or pay for return shipping and get the amount returned to original form of payment. That sucked a bit, but what can you do? Most likely won't use this, or any other resale website in the future.
LOve the promotions! Sometimes I like to spend a time just looking for sale items. And every single piece is delivered on time and on a cute box. Everything is very clean and some look never used.
I love all the items I have gotten! Everything is as its described, so I haven't returned a thing. Shipping is hassle free & fast!
I absolutely love my jeans. They were a perfect fit and the length was perfect too. Shipping and notification was timely. Love it and will continue to shop here!
It's great having a place to send all the stuff you need to clear out of your closets. It's nice to know that whatever can't be sold will be donated responsibly. Very helpful for those of us who don't have the time or ability to drive our donations out to a shop. Just wish payouts were a little bigger. Otherwise, no complaints. Keep up the great work! It's a wonderful service.
Everything was as described. Shipped quick and cute packaging.
I was disappointed to find a shirt I ordered was completely see through on the front. When I wrote customer service, they sent me the picture used to show the back of the shirt with 2 circles in the top corners indicating sheer fabric. It was not easy to notice these areas from the back picture while shopping on my phone. Now I am stuck with a see through shirt that I have absolutely no use for, and the sale was final.
ThredUp is very easy to use and a great way to be green about shopping. You can sell old clothes and purchase new with the credit or just shop for fun. As a working mom it is great since they have adult and kid clothes.
Reviews are spot on. Good to buy but don't sell to them with any expectations of getting any money. Better to give to charity and take tax deduction.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members