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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I order on line, is easy, website easy to navigate, order arrived on time, every time I order and products are exactly at described..
Items in great condition, fast delivery, easy return (1 item)
I was very happy to see many extended sizes on ThredUp, and have purchased twice already.
As a buyer there were good deals.
As a seller, I was very surprised at items not accepted, including never-worn designer children's clothes from Jacadi, Oilily, etc., yet gently worn items from Gymboree, Gap, etc. were accepted. I will never send nice, designer clothes there again and will probably not send clothes there in general. However, I would shop there again.
I was very happy with my shopping experience! The prices are fantastic, the selection is really broad and it was delivered to my house Ina fantastic polka dot box! Great touch. I'll be shopping here often!
Love this business concept! And the prices are great! Have had a very positive experience shopping with ThredUp. Had two deliveries so far. Had to return a few items both times. Was because just didn't like the fit, not due to anything wrong with the items. Return is quick and easy and received the refund pretty quickly also. Very happy and will continue to buy from ThredUp!
Even though sandals were correct size, neither pair fit. Very disappointing.
The whole site is dreamy the custumer service is A+++++++ and that there is awesome beans in my books. They have just about anything and everything on their site I just cant get enough
This is a great site! It was easy to browse through and pick out what I wanted. I appreciated being able to sort by size... it made the process much easier. Shipping was quick and the packaging was great. Overall a great shopping experience!
Prompt delivery of excellent new/used clothing. Packaged beautifully and clothing in excellent shape, as described. This is a great value
I really enjoy buying items in Thred up. I recommend it. They have good deals.
I had 2 accts, one on my phone and one on my laptop, but the searches didn't match. So when I questioned Thredup, they were going to delete one or I had to merge them. They only allow you to search and purchase items from one facility. They say its to help with shipping times. So even though my daughter lives 15 minutes away, we are linked to different facilities. Doesn't make any sense to me.
Great items at great prices. Everything easy here, and I love that!
I cleaned out my closet and sent in a bag then used my credit to purchase several new pieces. The items on Thredup move fast, so if you see something you like, put it in your cart or you might miss your chance! Also I sent a lot of really nice, name brand and new items and only got $40 credit which seemed low considering the price of the items I mailed in. Still, I got rid of clothes I wasn't wearing and have new knes that I will, so it's a win/win!
I've used ThredUp twice now and I'm so pleased with the selection and pricing. I didn't expect the clothes to arrive in such a nice package either! All of my items have been in near perfect condition and the return process was really easy. I like how you can narrow down sizes and brands easily. There are a lot of department store websites that still can't handle more than one size or brand selection at a time! The kid's clothing I've received has also been great. New addiction!
Very pleased with my order! Grandaughter loves her new shorts! Her favorites! The shipping was fairly fast and all ready ordered another order! Thanks! :)
Great selection of items, good prices, easy-to-use site, great service, love the way items are packaged.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members