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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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Happy with my first order, ordered a sell kit and placed a second order
I loved getting my designer dresses in the mail. It was worth the extra money as my first order I purchased cheaper clothing and ended up returning about half. I'm bummed it's taken awhile for my bag of clothes I sent to be processed though.
I was happy for the most part. The items that didn't fit and I couldn't return, I knew I was taking my chances since the website was pretty clear about it. I wish they had discount codes more often and I wish shipping was free with a $30ish purchase. I hate paying for shipping :( Overall, good value for my money. I love to sell and then use my credit to buy. I would definitely recommend it.
So far I've been extremely pleased with my experience with ThredUp. I've send in one package (I've not had anything posted yet on its contents, but it has been explained that there would be about a 3 week backlog), and I've purchased several skirts and tops. The clothing has arrived on time and in great condition, exactly as promised. The only downside that I see is that I have to pay for shipping, but even that's not that bad.
I'm telling all my friends about ThredUp!
I had received an email with a percent off of purchase. When I purchased clothes I couldn't get it to work. The customer service representative was very helpful and applied the discount for me. She was very helpful and friendly.
Great shopping experience!
I ordered 3 pair of jeans at a fraction of retail anywhere.
The jeans fit perfectly! I love all three!
Thank You Thred up!
I also love that everything is from USA! Thanks again!
I will always look at Thred Up when I'm looking for a certain item
I love ThredUp. I have found awesome stuff at even more awesome prices!
I have been happy with the company regarding the selling process, the emails with the status, the check in's to be sure I am happy and the notifications as to what sold and when. The reason I am giving two stars is that I feel the trade in value was too low for the items I sent. I understand that an owner of an item puts more value on their "stuff" so I went in with very realistic expectations and am quite disappointed. For example: I had very expensive jeans, that I was given very little for, be sold within one day of them getting uploaded. The buyer got a good deal and they knew it! I am not sure the buyers truly know the value of the items maybe?
My first experience was great! However the second order I placed was disappointing. I shop by my size 16. It asks you if you want equivalent sizes to be shown, I said yes. I thought this was a good option until I got my order and the jeans I got did not fit. I thought size 32 was the equivalent of size 16 since I chose size as my filter. I was very disappointed.
My grandaughter is 9 years old and I have already done my time taking children from store to store shopping for clothes. ThredUP's site lets me sit with Ryver and we can browse through the enormous inventory for young girls. With my senior income, I have to watch every penny, but I want my granddaughter to have the best quality of clothes without me having to spend a fortune. ThredUP lets me do that and they ship their orders quickly. And besides who doesn't like having a polka dot box delivered to your doorstep.
Shirt was supposed to be cold water creek in gold, was talbots in green,
Fit ok so kept it, also skirt was too small, since it was final sale could not return it so am stuck with it.
I am very pleased with both the quality and the prices of all the items of clothing I have purchased. I've recommended this to all of my friends and plan to order from here as often as possible.
I just received my Thredup box and tried on all of my items. I absolutely love all of it! Everything fits great and the condition is beautiful. If I didn't know better I would have thought these items were brand new!
Thank you for making up cycling so much fun!
My items come quickly. They are always in good shape and size appropriate.
Very easy to use and I really LOVED the opinion of no shipping charge if you get "store" credit. Looking forward to shopping again with ThredUP
Clothes were easy to go through, easy to order, easy to return, and customer service was immediately helpful when I did have a problem (not being particularly computer savvy). And every thing comes in a precious polka dot box and wrapped in tissue, LOVE THAT!
Can't recommend this sight enough!
I haven't received them yet but I was very happy with the website and all it had to offer in clearance.
I used thredUP for the first time two weeks ago. Ordered myself a shirt and my son two shirts and two pair of shorts-all for under $30! Wow! Great price. But I was worried about the condition of these clothes. At a brick and mortar consignment shop, you can inspect and tell quality. I was concerned that it may be different buying consignment online. I was ecstatic when my cute polka dot box arrived and clothes were like brand new! Have already placed my second order and referred friends!
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members