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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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My order was delivered quickly and the items are exactly as they describe. The sizes are true fit. I wear a size medium or a size 8. I am very happy with my purchase and I am looking forward to receiving my items of my second order.
The items I purchased arrived quickly, were beautifully packed and were in fantastic shape.
Very pleased with the garments I ordered from ThedUP. The clothing was in great condition and the package arrived way before schedule. Thanks!
I had trouble getting my credit card to go through and when it finally did I forgot to resubmit my discount code. Customer service promptly replied and help me with my credit. My clothes arrived today and I love them all. I will continue to be a customer.(This was my second time using this site.)
Had the opportunity to request customer assistance and had the best experience I've had in ages. Question was dealt with and problem resolved in no time and with great courtesy. Outstanding value, quick efficient and friendly service and environmentally conscious. Can't beat that!
I am a plus size and I have ordered a variety of clothing from the site and they have all been true to size and good quality.
Easy! Ordered, delivered and delivered to my home in just a couple days!
I finally decided to use my TU credit to buy a nice bag and I couldn't be happier with my decision. The bag is even better than I expected, it got here in just a few days, and was thoroughly wrapped in bubble wrap. Very very pleased!
My experience has been great! Everything I got has been exactly as it is described! I've now shopped here twice! I also love how everything comes packaged.
Bag exactly as shown, shipping was fast. Came a day early Too! Can't beat buYing a $400 bag almost new for $80!
I have placed three orders on Thredup so far and find it's a great place to shop. Two of the items didn't look good on me, although they were SO pretty, and returning them was very easy. I am very, very happy with the rest of my purchases and have been getting compliments on my choices.
I love that I can find brands that I enjoy for a price that doesn't break the bank. I've been shopping only for my kids so far, I can't wait to see what I can find for myself.
Have been very happy with all my orders. Love how nice everything is packed & shipped off so quickly.
It was a very good experience, the items I found we're in excellent condition, I will definitely will make another purchase soon.
Got a lot of things on clearance. Only one sweater (size S) was too small, but all the other tops and pants fit great.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members