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ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I thought the price I paid for a used purse was too high. I went ahead and bought the purse, but I am not feeling so good about paying as much as I did.
I have shopped and sold through Thredup and the experience has always be thoughtful and quick with all that they provide. I definitely will continue to sell and buy with them!
They have great selections. I am having hard time finding my size... a medium/large happy medium. It has to do with brand and tailoring for me to find the best size 6-8. Thread up is a great idea!
As I tend to donate items which don't fit when they arrive, I continue to count my blessings. My experience of on-time delivery and excellence in quality goods is still intact. Thank You, your ever-present Customer
I just placed my second order through thredup. I have found as many options in children's clothing as shopping online sales through other companies, and the prices are reasonable. The clothes have met and most often exceeded expectation. Orders arrive, neatly packaged, in a timely manner. I would recommend the site/service. We haven't had to return anything so I have no experience to share on this account.
I sent in a kate spade purse brand new, brand new pinkblush maternity pants, Balindino shoes, all of which the company said they donated. When i ordered from thred up in the past, 3 of 4 items were misrepresenting as in fabric or color wasnt what i wanted. They are NOT the best consignment. I will NEVER order another clean out bag to send clothes.
The online ordering was easy. The selection is pretty decent for online thrift. Shipping was very very fast and the items were packaged well. Not very happy with the items received but overall not entirely displeased.
When I received my polka dot box I was so pleased and surprised! Everything was so nicely folded and wrapped in tissue paper - it was like getting a gift from myself to myself. The clothes were wonderful and looked like they'd just been purchased from an expensive boutique. I will definitely by buying from them again - for myself and for others!
I just received 2 dress both marked "large". One fits very well, the other is about 3 sizes too small. It is obviously a small, not even a medium. I realize that they were both marked the same, but a little quality control would have alleviate the need to return one.
Overall, pleased with my purchase. However, did need to return a couple things due to size. Found it difficult to determine the right item number for the return as the items do not have a tag with a number or description.
I ordered a pair of jeans and a dress. I was impressed with the packaging-loved the polka dot package and the fact that they were wrapped in tissue paper. The dress fit great, and the dress and jeans were like new! Unfortunately, I had ordered the wrong size in jeans. It was so easy to send them back to get credit for a new pair! You have made a big fan of this customer! Thanks so much!
ThredUp rocks! Easy way to shop. No hassle returns. Saving money while being mindful... Clothes are in excellent condition and are delivered in cute polka dot box! :)
All of my items were wonderful, fit great, excellent condition, and had been packaged and shipped beautifully. Will absolutely be using TreadUp again and again!
I love second hand clothing and this site is an easy way to find a great selection. The capability to filter results is awesome. I stuck to clearance and therefore non returnable items for my first order. The prices were very reasonable (most items under $5) but only about half of what I ordered fit week enough to keep.
I will continue to use the site but going forward will be more selective with what I order (they tell you the condition of the items) to stick to like new items and those that are returnable unless it's a sure thing or worth there risk of no return.
My only complaint is they only allow 25 items in your cart at a time and don't offer a favorite or save for later option so that you can store your items and then go back to decide what to keep and what to put back.
Buying and selling is so easy. They communicate very well with you about your purchase and your clean out bag. I truly love thredup. The product is top quality.
What a clever idea... online shopping at a used clothing store... my fave shopping! Wonderful way to recycle barely used and great brand name clothing & handbags.
I ordered about 10-15 items in two different orders and I was thrilled with each and every item I received. Silk slacks, 2 linen shirts, 3 skirts, 2 scarves, black moccasins and a pair of leather boots. All, in like new or very good condition. I cruise the site daily now! Thanks so much for the quick shipping.
I a very satisfied with the clothing I have purchased from Thredup. The clothing was for my grandson and everything I have received has been as it was described. Items come in a timely manner and sure packaged very well.
I rate Thredup as excellent for their children's clothes and service!
Answer: Don't bother. I got 80 cents for a whole bag of good condition name brand clothes.
Answer: I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...
Answer: 1% but they trash the expensive stuff (or am not sure what they do with it) and sell the cheap stuff. So i sent 2 bags with over 20 items, and got total 25$. I had antik batik dress, anthropologie clothes, jcrew, christian lacroix, etc. and they trashed the expensive (new condition) brand and listed cheap things. I will not send them stuff again, it was very hurtful.
Answer: Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
Answer: Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
Answer: I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
Answer: They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
Answer: Because I sent in 575.00 worth of clothes and recieved 8.00 in credit, half of them had tags still on them and were high priced items. When I asked for proof why they did not take them in they said they had stains on them. I asked for pics because they were brand new, they squirted water on them and took a pic. It takes a couple months to even get your credit and when you buy womens clothes, half the time I was sent stained or childrens sized clothes, TWICE is a much better company.
Answer: Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be. That their buyers should be able to buy perfect product. My take on this is... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
Answer: Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.