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thredUPReviews 6,178

2.1

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
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Texas
1 review
0 helpful votes
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High price
June 26, 2016

I thought the price I paid for a used purse was too high. I went ahead and bought the purse, but I am not feeling so good about paying as much as I did.

Date of experience: June 26, 2016
Florida
1 review
0 helpful votes
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Thoughtful and quick
June 26, 2016

I have shopped and sold through Thredup and the experience has always be thoughtful and quick with all that they provide. I definitely will continue to sell and buy with them!

Date of experience: June 26, 2016
Texas
1 review
0 helpful votes
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Great idea
June 26, 2016

They have great selections. I am having hard time finding my size... a medium/large happy medium. It has to do with brand and tailoring for me to find the best size 6-8. Thread up is a great idea!

Date of experience: June 26, 2016
Ohio
1 review
0 helpful votes
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For Great Savigns!
June 26, 2016

As I tend to donate items which don't fit when they arrive, I continue to count my blessings. My experience of on-time delivery and excellence in quality goods is still intact. Thank You, your ever-present Customer

Date of experience: June 26, 2016
California
1 review
0 helpful votes
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Excited
June 25, 2016

Very happy with the arrival time, the presentation of the items and the items themselves.

Date of experience: June 25, 2016
Georgia
1 review
0 helpful votes
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Return customer
June 25, 2016

I just placed my second order through thredup. I have found as many options in children's clothing as shopping online sales through other companies, and the prices are reasonable. The clothes have met and most often exceeded expectation. Orders arrive, neatly packaged, in a timely manner. I would recommend the site/service. We haven't had to return anything so I have no experience to share on this account.

Date of experience: June 25, 2016
Washington
2 reviews
1 helpful vote
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I sent in a kate spade purse brand new, brand new pinkblush maternity pants, Balindino shoes, all of which the company said they donated. When i ordered from thred up in the past, 3 of 4 items were misrepresenting as in fabric or color wasnt what i wanted. They are NOT the best consignment. I will NEVER order another clean out bag to send clothes.

Date of experience: June 25, 2016
New York
1 review
0 helpful votes
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Great company
June 25, 2016

The online ordering was easy. The selection is pretty decent for online thrift. Shipping was very very fast and the items were packaged well. Not very happy with the items received but overall not entirely displeased.

Date of experience: June 25, 2016
Illinois
1 review
0 helpful votes
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When I received my polka dot box I was so pleased and surprised! Everything was so nicely folded and wrapped in tissue paper - it was like getting a gift from myself to myself. The clothes were wonderful and looked like they'd just been purchased from an expensive boutique. I will definitely by buying from them again - for myself and for others!

Date of experience: June 25, 2016
Virginia
1 review
0 helpful votes
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Problem with sizing
June 25, 2016

I just received 2 dress both marked "large". One fits very well, the other is about 3 sizes too small. It is obviously a small, not even a medium. I realize that they were both marked the same, but a little quality control would have alleviate the need to return one.

Date of experience: June 25, 2016
Virginia
1 review
0 helpful votes
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New experience
June 25, 2016

Overall, pleased with my purchase. However, did need to return a couple things due to size. Found it difficult to determine the right item number for the return as the items do not have a tag with a number or description.

Date of experience: June 25, 2016
California
1 review
0 helpful votes
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Great!
June 25, 2016

Love what I bought, and they both seem in good condition! And arrived quickly.

Thanks

Date of experience: June 25, 2016
Georgia
1 review
0 helpful votes
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Great experience!
June 25, 2016

I ordered a pair of jeans and a dress. I was impressed with the packaging-loved the polka dot package and the fact that they were wrapped in tissue paper. The dress fit great, and the dress and jeans were like new! Unfortunately, I had ordered the wrong size in jeans. It was so easy to send them back to get credit for a new pair! You have made a big fan of this customer! Thanks so much!

Date of experience: June 25, 2016
Kansas
2 reviews
0 helpful votes
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Great Discovery...
June 25, 2016

ThredUp rocks! Easy way to shop. No hassle returns. Saving money while being mindful... Clothes are in excellent condition and are delivered in cute polka dot box! :)

Date of experience: June 25, 2016
New York
1 review
0 helpful votes
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Love this new way to shop
June 25, 2016

.

Date of experience: June 25, 2016
Wyoming
1 review
0 helpful votes
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Fantastic!
June 25, 2016

All of my items were wonderful, fit great, excellent condition, and had been packaged and shipped beautifully. Will absolutely be using TreadUp again and again!

Date of experience: June 25, 2016
Colorado
1 review
0 helpful votes
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I love second hand clothing and this site is an easy way to find a great selection. The capability to filter results is awesome. I stuck to clearance and therefore non returnable items for my first order. The prices were very reasonable (most items under $5) but only about half of what I ordered fit week enough to keep.

I will continue to use the site but going forward will be more selective with what I order (they tell you the condition of the items) to stick to like new items and those that are returnable unless it's a sure thing or worth there risk of no return.
My only complaint is they only allow 25 items in your cart at a time and don't offer a favorite or save for later option so that you can store your items and then go back to decide what to keep and what to put back.

Date of experience: June 25, 2016
Virginia
1 review
0 helpful votes
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Love love love thredup
June 25, 2016

Buying and selling is so easy. They communicate very well with you about your purchase and your clean out bag. I truly love thredup. The product is top quality.

Date of experience: June 25, 2016
Texas
1 review
0 helpful votes
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What a clever idea... online shopping at a used clothing store... my fave shopping! Wonderful way to recycle barely used and great brand name clothing & handbags.
I ordered about 10-15 items in two different orders and I was thrilled with each and every item I received. Silk slacks, 2 linen shirts, 3 skirts, 2 scarves, black moccasins and a pair of leather boots. All, in like new or very good condition. I cruise the site daily now! Thanks so much for the quick shipping.

Date of experience: June 25, 2016
District of Columbia
1 review
0 helpful votes
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Rating Thred up
June 25, 2016

I a very satisfied with the clothing I have purchased from Thredup. The clothing was for my grandson and everything I have received has been as it was described. Items come in a timely manner and sure packaged very well.

I rate Thredup as excellent for their children's clothes and service!

Date of experience: June 24, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442